WILLIAM STEVENSON NKENJI
IT Support Technician
Douala, CAMEROON
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
13
13
years of professional experience
4016
4016
years of post-secondary education
2
2
Languages
Work History
MANAGER /IT Field Support Technician
GREATMINDS MSC LIMITED SARL
DOUALA
06.2014 - Current
- Company Overview: We provide IT Support for companies such as Cegelec Cameroon, FIMEX International, NEOLIFE International, Asquini-Encorad, CARTEL Cameroon and others including a few pharmacies
- We provide IT Support for companies such as Cegelec Cameroon, FIMEX International, NEOLIFE International, Asquini-Encorad, CARTEL Cameroon and others including a few pharmacies
- We worked in the past for ENEM
- Duties: Providing company clients with support for their various issues;
- Troubleshooting PCs, laptops and network Printers
- Diagnosis of desktop, servers, applications, networking and infrastructure issues
- Responsible for supporting: Windows XP/ Windows Vista/ Windows 7 / Windows 8 / Windows 10 / Office 2003, 2007, 2010 and 2013, Windows Server 2003/2008, Active Directory management, VMware Workstation, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router
- Responsible for resolving basic network issues such as internet access issues or network and workgroup connection issues
- Responsible for Installing and Upgrading Windows XP to Windows 7 and also Windows 8/ 10 at Client Workstations
- Setting up and managing domain name and mail account for clients
- Responsible for troubleshooting Internet Issues and working with Internet providers
- Administering the IT department's policies and procedures
- Responsible for client data backup and restore
- We provide IT Support for companies such as Cegelec Cameroon, FIMEX International, NEOLIFE International, Asquini-Encorad, CARTEL Cameroon and others including a few pharmacies
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted customers with technical support inquiries.
- Developed detailed maintenance schedules for office equipment to maximize equipment lifetimes.
- Serviced office equipment for expedient repair and minimal downtime.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Efficiently troubleshot and repaired office equipment to cut company costs and maximize productivity.
IT Intern: Trainee Web Administrator
UCSI Professional Academy
KUALA LUMPUR / MALAYSIA, KUALA LUMPUR
09.2012 - 04.2013
- Basic web coding and creating interfaces
- Editing existing websites and creating user guides
- Managing user accounts on e-learning system
- Responsible for planning and configuring English tests on the e-learning system
- Responsible for the language academy's website and e-learning system
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Science - Business Information Systems
UCSI University
KUALA LUMPUR / MALAYSIA 01.2010 - 07.2013
GCE Advanced Level -
Starlight College
NKWEN, BAMENDA / CAMEROON06-2007
GCE Ordinary Level -
Baptist High School
MANKON, BAMENDA / CAMEROON06-2005
Skills
Team leadership
Operations management
Decision-making
Time management
Customer service
Expense tracking
Verbal and written communication
Task delegation
Teamwork and collaboration
Positive attitude
Multitasking
Personal Information
- Date of Birth: 04/17/90
- Nationality: Cameroonian
Timeline
MANAGER /IT Field Support Technician
GREATMINDS MSC LIMITED SARL
06.2014 - Current
IT Intern: Trainee Web Administrator
UCSI Professional Academy
09.2012 - 04.2013
Bachelor of Science - Business Information Systems
UCSI University
01.2010 - 07.2013
GCE Advanced Level -
Starlight College
GCE Ordinary Level -
Baptist High School
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