Suzan Fasipe
Sunderland,United Kingdom
Summary
FINTECH | BUSINESS DEVELOPMENT | PRODUCT DEVELOPMENT | DIGITAL PAYMENT & OPERATIONS |SOLUTION DELIVERY Knowledgeable and dedicated customer service professional with extensive experience in the financial Technology industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Overview
16
16
years of professional experience
1
1
Certification
Work History
Product Owner
ENROUTE X
12.2023 - Current
- Act as the voice of customer and business to define and prioritise work in the team's backlog
- Make sure the backlog is always visible, ordered and appropriately detailed
- Worked closely with the cross-functional teams to implement continuous improvements, thereby ensuring timely delivery and quality standards
- Conduct user acceptance testing (UAT) for system effectiveness and compliance, resulting in enhanced user experiences
- Actively lead backlog refinement activities to make sure top ordered items are well understood ahead of the start of implementation
- Work with the Delivery Manager to develop a vision, strategy, and roadmap for Enroute X product
- Work with the team to get early feedback on the progress against forecasts and plan release dates
- Take responsibility for escalating and looking for resolutions of issues, blockers and dependencies to successfully deliver product objectives.
Head Retail Payment: Business Development and Product Manager
INTERSWITCH GROUP
08.2021 - Current
- Led business development, product strategy, and project delivery for digital technology solutions in the retail payments and corporate banking sectors across Nigeria and Africa
- Developed and reviewed user stories, use cases, and process flows to communicate requirements effectively to technical teams
- Worked closely with cross-functional teams to implement continuous improvements, ensuring timely delivery and quality standards
- Conducted user acceptance testing (UAT) for system effectiveness and compliance with sales needs, resulting in enhanced user experiences
- Advocated for company-specific changes at customer forums, influencing tailored product enhancements
- Collaborated with 3rd party development teams to ensure the timely delivery of high-quality product features
- Monitored product usage, gathered user feedback, and identified opportunities for continuous product enhancement
- Key Achievements: Successfully delivered a fraud and preventive customer facing mobile app which reduced bank’s customers exposure to fraud and improved their confidence in secure banking transactions
- Facilitated seamless integration of the payment control solution into various banking mobile apps, contributing to a 24% increase in revenue target
- Senior member of an agile delivery team that developed and launched innovative SaaS digital platforms: Payment-as-a-Service, Bank-as-a-Service, Fraud-as-a-Service, and Reconciliation-as-a-Service
- These products are to drive growth in the retail infrastructure payment sector currently has over 200 B2B customers, driving $1m in revenue
- Led the development and Launch of a rich monitoring dashboard with enhanced visibility into payment transactions and uptime, further strengthening our operational efficiency
- Represents the company as a thought leader in payment innovations, fraud prevention, and cybersecurity risk management.
Head Digital Channels and Retail Banking
GLOBUS BANK LIMITED
04.2020 - 06.2021
- As pioneer Head of Digital Channels, I formulated and executed the bank's digital channel strategy
- I led the development of digital channel products, including POS Acquiring, Visa Card Issuance, USSD, QR, Immediate Payment, Web Payment Gateway, Collections Platform, and RTGS, from inception
- This initiative generated over $10 million in revenue within its inaugural year of operation
- Facilitated product and feature ideation sessions, managing product development backlog
- Promoted collaboration within the Product Ownership team and oversaw post-launch adoption efforts
- Prioritized business goals, collaborated on product release planning, and established Product Ownership principles
- Provided strategic customer insights, ensuring product release quality
- Key Achievements: Successfully selected and led the product implementation for digital banking products, including core banking, mobile app and Internet banking, lending, and fraud management
- Managed a $7m budget, achieving a 30% increase in ROI through strategic allocation
- Grew the POS acquiring business from zero to over 1,000 merchants in one year with a turnover of $10 million
- Created the first online and offline mobile bank applications, enhancing the customer experience
- Visa card Implementation with the scheme and grew the card issuance to over 100k customers
- Collaborated with diverse teams to create and implement our payment collections platform.
Head, Payment & Collections
CORALPAY LIMITED
03.2018 - 03.2020
- As Pioneer Head of Payment and collections for a new fintech company, I spearheaded Product and business development
- The team successfully implemented Visa and MasterCard issuing and acquiring processing, switching, merchant acquiring, third-party processing, and payment and collections systems
- Facilitated product and feature ideation sessions, managing product development backlog
- Promoted collaboration within the Product Ownership team and oversaw post-launch adoption efforts
- Prioritized business goals, collaborated on product release planning, and established Product Ownership principles
- Provided strategic customer insights, ensuring product release quality
- Key Achievements: Successfully deployed an alternate card collections platform onboarded 25 Commercial and Merchant Banks, resulting in increased revenues and improved market oversight
- Deployed operational process for Visa and MasterCard issuing, acquiring processing and Card bin setup with the schemes
- Deployed operational processes within the blockchain switching platform for Zoneswitch (Appzone) (18 banks connected)
- Grew the POS acquiring business from zero to over 20k merchants in 18 months
- Pioneered an alternate card channel (C’Gate USSD) for the interoperability of USSD codes in Nigeria (23 connected banks), facilitating seamless payments across platforms
- Grew the C ’Gate USSD and Biller aggregation business to over $30 million annually
- Implemented fraud monitoring tools and information security processes for CoralPay financial operations.
Team Lead, Payment Operations, Client Services, Product Owner
ZENITH BANK PLC
06.2008 - 02.2018
- I held several key responsibilities at Zenith Bank, team lead, Payment Financial Operations, Settlement and Reconciliation, Card Scheme affiliate support, lead, Merchant Acquiring, Chargeback, Product Owner, and Client relationship management
- Pioneering Zenith's transition from legacy payment systems to digital payments
- Key Achievements: Led the product deployment and growth of debit cards, credit cards, and prepaid cards
- Managed scheme settlements and reconciliation for MasterCard, Visa, and Verve
- Successfully migrated to a new Card Management System and its operations, resulting in significant cost savings to TPPs
- Operationalized MVISA, MasterPass, MasterCard and Visa settlement processes, enhancing merchant and bank issuing settlement efficiency
- Facilitated technical training sessions for Visa affiliate members sponsored by the bank
- Set up the Cardservices product (Issuing and acquiring) and Operations in Zenith Bank Gambia, Sierra Leone, and Ghana
- Prepared detailed card business profitability reports, including product performance evaluations and revenue-generating opportunities for strategic management decisions and growth.
Education
Master of Science - Information Technology
University of Lagos
Bachelor of Science - Computer Science
Ambrose Alli University
Skills
- Stakeholder collaboration and communication
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call centre experience
- Computer Proficiency
- Complaint Handling & Resolution
- Payment Processing
- Customer satisfaction measurement
- Product Knowledge
- Microsoft Office Suite
Certification
- Trained Business Analysis Professional
- Scrum Product Owner (CSPO)
- Certified Card and Payment Professional
- Lean Six Sigma Yellow Belt Certification
- Thales Pre-sales Technical Training
- Settlement, Balancing and Reconciliation
- Card Profitability
- Scrum Master Training
Timeline
Product Owner
ENROUTE X
12.2023 - Current
Head Retail Payment: Business Development and Product Manager
INTERSWITCH GROUP
08.2021 - Current
Head Digital Channels and Retail Banking
GLOBUS BANK LIMITED
04.2020 - 06.2021
Head, Payment & Collections
CORALPAY LIMITED
03.2018 - 03.2020
Team Lead, Payment Operations, Client Services, Product Owner
ZENITH BANK PLC
06.2008 - 02.2018
Master of Science - Information Technology
University of Lagos
Bachelor of Science - Computer Science
Ambrose Alli University
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