SUSAN NYEMACHI MGBA
Port Harcourt
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative officer
Nairda limited
01.2016 - 01.2020
- Assisted in the preparation of budgets, reports and financial statements
- Managed office supplies inventory
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Handled sensitive information in a confidential manner.
Front desk officer
Nairda limited
Port Harcourt
01.2015 - 01.2016
- Updating, processing and filling of all documents.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
Front desk officer
Key wash and services
01.2014 - 01.2015
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers' needs to achieve satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Education
Discharge certificate (Nysc) -
National Youth Service Corp Abuja
Bachelor of Arts (BA) -
University of port harcourt
West African Examination Certificate (WAEC) -
Zion international school,Rivers State
First School Leaving Certificate (FSLC) -
Army children school,GRA port harcourt
Skills
- Good interpersonal and analytical skills
- Proficient in Microsoft office suite, (Excel, Word, PowerPoint)
- Excellent team player, proactive ready and willing to learn
- Administration and office management capabilities
- Strong organizational and time management skills
- Excellent oral and written communication of English
- Staff Motivation
Timeline
Administrative officer
Nairda limited
01.2016 - 01.2020
Front desk officer
Nairda limited
01.2015 - 01.2016
Front desk officer
Key wash and services
01.2014 - 01.2015
Discharge certificate (Nysc) -
National Youth Service Corp Abuja
Bachelor of Arts (BA) -
University of port harcourt
West African Examination Certificate (WAEC) -
Zion international school,Rivers State
First School Leaving Certificate (FSLC) -
Army children school,GRA port harcourt