Hi, I’m
Susan Ekpiri
Virtual Assistant
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
9
years of professional experience
4
Certifications
Work History
FreelanceRemote
Virtual Assistant
08.2024 - Current
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Researched topics and events to support supervisor's work agenda and projects.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Freelancer
Real Estate Agent
4 2019 - 04.2024
Job overview
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Advertised client properties through websites, social media, and real estate guides.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Continental Properties
Front Desk Executive
03.2018 - 02.2019
Job overview
- I make inventories of office supplies and order of needs
- I answer the phone, take messages, and redirect calls to respective offices
- I make sure to schedule and confirm appointments for meetings and events when needed
- Take up other duties as assigned (travel arrangements, schedules)
- Bookkeeping and issuing invoices
- Receive letters, packages, etc., and distribute them.
Darol Realty Limited
Marketer
10.2017 - 01.2018
Job overview
- If a property is underutilized, I reach out to homeowners to advise them on how my company can help maximize the true potential of their property
- I outsource property leads (for lease/sales) purpose for the company
- I carry out inspections with clients and I take inventory of properties to give out proper evaluation reports for my principal (homeowner / my boss)
- Also perform realtor duties by studying property listings, interviewing prospective clients to ensure they are suitable personnel for properties they intend renting, and also rendering advisory services to prospective enquirers who are not conversant with the terrain they expected to be perfect for their new site.
Offer Ukwa Secondary School
Business Studies Teacher
01.2016 - 12.2016
Job overview
- Maintained student records for grades and attendance
- Utilized textbook to develop lesson plans in alignment with curriculum guidelines
- Introduced interactive sections, so students can share their ideas about a topic they have difficulty understanding
- Participated in teacher meetings as required by the school.
Education
Ecole De Techniciens Superieurs Du Benin (ECO.TE.S BENIN)Republic Of Benin
Bachelor of Science from Business Administration And Management
05.2012 - 05.2016
Skills
Travel Planning,Travel Arrangements,Spreadsheet Management, Basic Graphic Design, Video Editing, Issue Research, Expense tracking, Data Entry, Attention to Detail, Multitasking, Fast Learner, Microsoft Office, Teamwork and Collaboration, Social media knowledge, Administrative Support, Critical Thinking, Time Management, Self Motivated, Problem-solving abilities
Scheduling and calendar management, Writing reports, Interpersonal Skills, Administrative background, Research and Analytical Skills, Continuous Improvement, Meeting planning
Certification
Leadership Skills Training ( Sherehills, Plateau State Jos)
Volunteeredactivities
- Volunteered to take care of the blind and also prepare and assist them to church when needed
- Visited the sick and also assisted them with activities when needed
- The Anti-Corruption Volunteer Corps (ICPC) (2017)
Contentmarketingskills
- Video Creation
- Digital photography
- Social Media Platforms (Twitter, Facebook, Instagram, LinkedIn, TikTok, etc.)
Teaching
Offort Ukwa Secondary School, Business Studies Teacher, 01/01/16, 12/01/16, - Maintained student records for grades and attendance.- Utilized textbook to develop lesson plans in alignment with curriculum guidelines- Introduced interactive sections, so students can share their ideas about a topic they have difficulty understanding- Participated in teacher meetings as required by the school
Timeline
Virtual Assistant
Freelance
08.2024 - Current
Front Desk Executive
Continental Properties
03.2018 - 02.2019
Marketer
Darol Realty Limited
10.2017 - 01.2018
Business Studies Teacher
Offer Ukwa Secondary School
01.2016 - 12.2016
Ecole De Techniciens Superieurs Du Benin (ECO.TE.S BENIN)
Bachelor of Science from Business Administration And Management
05.2012 - 05.2016
Real Estate Agent
Freelancer
4 2019 - 04.2024