Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Sunshine Kelly

ikeja,lagos

Summary

Highly skilled professional with expertise in communication proficiency, customer relationship management software, and front desk security protocols. Adept at meeting room preparation, email correspondence, and upholding hospitality standards. Proficient in basic bookkeeping, data entry, and social media platform management including content creation and curation. Demonstrates a strong understanding of consumer behaviour, email marketing, and event planning and execution.

Overview

3
3
years of professional experience

Work History

Social media/ Product Marketer

Motopay by sujimoto
Ikoyi, Lagos
04.2024 - 01.2025
  • Achieved market differentiation with unique branding strategies.
  • Drove customer engagement through social media campaigns and contests.
  • Ensured consistent brand messaging across all marketing platforms.
  • Encouraged team creativity whilst brainstorming sessions, resulted in innovative ideas.
  • Conducted competitive analysis, gained valuable insights into market trends.
  • Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
  • Managed social media platforms, creating and scheduling content to maintain consistent online presence.
  • Developed strategy for social media marketing with cohesive messaging across multiple platforms.
  • Oversaw email marketing campaigns, optimising content and delivery for maximum impact.

Credit officer intern

co-link investment management ltd
Alausa, Ikeja, Lagos
03.2023 - 11.2023
  • Resolved issues promptly, avoiding unnecessary delays in loan processing.
  • Reviewed and updated credit applications, ensuring accuracy at all times.
  • Reduced risk by assessing the creditworthiness of potential clients.
  • Managed portfolio of loans to maintain profitability and reduce loss exposure.

Customer service representative Intern

Direct Net broadband Private Limited
Ikeja , lagos
11.2022 - 03.2023
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Offered technical support, leading to enhanced user experience.
  • Performed administrative duties contributing towards smooth store operations.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Provided top-notch support for increased customer satisfaction.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.

Front desk receptionist

Prestige Wealth Group Limited
Victoria Island, Lagos
07.2022 - 11.2022
  • Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
  • Helped in preparing meeting rooms before client visits or meetings took place..
  • Improved office efficiency by managing incoming calls and direct them to appropriate departments.
  • Streamlined communication between different departments through efficient message handling.
  • Updated all company contact lists regularly, providing ease of access to information..
  • Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
  • Ensured timely scheduling of appointments with detailed coordination.

Education

Bachelor of Science - Accounting

Babcock University
Ogun state
08/2018 - 07/2022

Skills

  • Communication proficiency
  • Customer relationship management software
  • Front desk security protocols
  • Meeting room preparation
  • Email correspondence
  • Hospitality standards
  • Basic bookkeeping
  • Attention to Detail
  • Data Entry
  • Social media platform proficiency
  • Content creation and curation
  • Consumer behaviour understanding
  • Email Marketing
  • Event planning and execution
  • Customer relationship management

Languages

English
Advanced

Affiliations

  • I enjoy reading books
  • I enjoy going on walks and keeping fit
  • I enjoy cooking
  • I enjoy makeup artistry
  • I enjoy planning events

References

References available upon request.

Timeline

Social media/ Product Marketer

Motopay by sujimoto
04.2024 - 01.2025

Credit officer intern

co-link investment management ltd
03.2023 - 11.2023

Customer service representative Intern

Direct Net broadband Private Limited
11.2022 - 03.2023

Front desk receptionist

Prestige Wealth Group Limited
07.2022 - 11.2022

Bachelor of Science - Accounting

Babcock University
08/2018 - 07/2022

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Sunshine Kelly