Sunghee Lee

Hotel Manager — Wealth International Hotel Limited, Ikeja
June 2025 – December 2025 (60rooms)

• Managed overall daily hotel operations across all departments
• Supervised and coordinated staff recruitment, scheduling, and performance
• Ensured proper staffing levels for front desk, housekeeping, and support units
• Trained and guided employees on service standards and procedures
• Handled staff issues, discipline, and workflow supervision
• Oversaw guest services and resolved customer complaints
• Monitored bookings, room allocation, and service delivery
• Supervised revenue collection and daily financial records
• Verified sales reports, expenses, and payment documentation
• Controlled operational costs and approved routine expenditures
• Managed inventory and vendor supplies
• Supported marketing and promotional activities
• Creating hotel advertisement content and promotional captions
• Planning marketing posts and campaign ideas
• Prepared basic operational and financial reports for management
• Ensured compliance with hotel policies and service standards

Online PGD Program Facilitator – Strategic HRM & Education Management
NY Learning Hub (Online)
[Dec 2023- May 2024]

• Delivered postgraduate-level instruction to 50+ students in HRM and Education Management programs.
• Designed and facilitated structured virtual learning sessions (2 hours daily) over a 13-month combined period.
• Integrated real-world HR and administrative case studies to bridge theory and practice.
• Evaluated academic performance and ensured curriculum delivery met postgraduate standards.

Showroom Manager
AFT Appliance Nig. Ltd | Ikeja, Lagos | October 2022 – November 2023

Managed daily operations of a retail appliance showroom, coordinating with five major suppliers to confirm product availability and ensure timely stock replenishment. Supervised and trained a team of five staff members, driving marketing initiatives to increase daily sales performance.

Monitored sales records, customer data, and inventory to prevent profit loss and ensure operational efficiency, particularly in managing high annual rental costs. Implemented structured sales reporting systems and transitioned operations into online sales channels to expand revenue streams.

Oversaw customer service standards, trained staff in effective client engagement, and coordinated after-sales maintenance services to ensure customer satisfaction and repeat business.

Translator (Korean–English) – HVAC Department (Contract)
Shell, Bonny Island, Rivers State | August 2022 – September 2022 (20-Day Contract)

Provided on-site Korean–English interpretation support for the HVAC department at Shell Camp, Bonny Island. Facilitated communication between a Korean HVAC engineer and Shell team leaders during maintenance and repair of the main outdoor HVAC system. Ensured clear technical understanding during system diagnostics and repairs. Worked full-time (8:00 AM – 4:00 PM) throughout the contract period.

Sales & Operations Manager (Head Office)
Master Furniture – Head Office Branch | [Oct 2018 – Jan 2022]

Led operations at the company’s head office branch overseeing activities within an 8-branch furniture retail network. Managed showroom presentation, product updates, and overall visual merchandising to maintain high sales standards. Supervised and trained approximately 35 staff members, conducted daily morning strategy meetings, and monitored stock levels and daily sales records.

Handled client relations, negotiated new contracts, prepared quotations and invoices, and ensured excellent customer service delivery.

Oversaw recruitment processes and contributed to media and marketing management. Played a key leadership role in driving sales growth, operational efficiency, and overall company performance.

Project Manager – Interior & Fit-Out
BSS Seoul Interior Company | 2012 – 2015

Managed large-scale interior and remodeling projects, including 120-room hotels, retail stores, supermarkets, and church facilities. Led client and director meetings, prepared and submitted detailed project quotations, and coordinated with architects and 3D designers to ensure design accuracy and compliance with agreements. Supervised site operations, monitored material inventory, handled trade documentation and clearing, managed workforce attendance and salary payments, and ensured timely project delivery.

Key projects included Lagos Travel Inn, R&A Hotel Remodeling, CBD Hotel Agidingbi Ikeja, Nozz Supermarket (rack installation), LG Electronics Store Interior, and Deeper Life Church Camp Kitchen Cabinet Installation.