Sunday Emmanuel Chijioke
Logistics Professional
Gbagada,Lagos
Summary
Experienced Logistics Manager contributing solutions to performance issues and high freight costs. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Logistics Manager
Hail-Mariana Limited
Lagos
06.2022 - Current
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards, customs and other regulatory requirements.
- Steady processing of import and export documents - Form 'M', SONCAP/Import Permit, PAAR, Marine Insurance, NXP, NAFDAC Permits, Customs duty - for all kinds of goods.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Improved on-time delivery rates by optimizing, clearing activities, transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs by 10%.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Monitored logistics performance and identified improvement opportunities.
- Negotiated favorable terms with carriers, terminal operators, resulting in significant cost savings for the organization without compromising service quality.
- Enhanced customer satisfaction by closely monitoring delivery timelines, order fulfillment and addressing issues promptly.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Prospected for leads to build pipeline and convert to sales opportunities.
Head of Strategic Transport
Lori Systems Technologies Limited
Lagos
- 06.2022
- Cargo and on-journey management
- Negotiate with transport providers on rates & terms of service
- Leverage networks to develop pipeline of transporters
- Screen & onboard new transporters
- Expand volumes with existing transport providers
- Get creative to push through roadblocks at our client's locations
- Gather feedback to improve the platform.
Director, Freight Forwarding Operations
MVX Change Limited
Lagos
01.2021 - 08.2021
- Grew the network of suppliers, vendors and freight forwarding partners locally and globally
- Responsible for overseeing the effective management of new and existing import, export, land haulage, rail, air, customs, warehouse and barging operators, partners, and service providers
- Worked with tech teams, operational teams, product teams and existing marketing leads to bring excellent customer service - from first contact to repeat order after repeat order
- Spearheaded all customs/freight operations and created operational plans and structures for which all freight operations lean on
- Supervised, processed and coordinated all import and export Customs clearance (door to door and port to port) activities to ensure prompt deliveries
- Managed and coordinated all port operations
- Interfaced with Government agencies in respect to Customs clearance such as NDLEA, SON, NAFDAC etc
- Liaised with shipping and handling companies as regards to rates and charges of import and export shipments
- Supervised, prepared and processed import and export shipment documents (pre and post shipment documents) such as Form 'M', SONCAP, PAAR, NXP and Customs duty
- Established all operational procedures on which customs clearance leverages on.
Customer Facing Manager: Regional and Corporate Sales - Flour & Pasta
Dangote Pasta/FlourMillsPlc
Lagos
11.2017 - 05.2019
- Co-ordinated and oversaw route -to- market and conducted in-depth market and channel analysis and delivered actionable insights to director of sales for the development and deployment of effective sales and marketing strategies
- Enhanced cash inflows and maintained credit within designated limit by executing detailed training programs to Field Sales Managers on credit recovery
- Oversaw and coordinated commercial operations to achieve regional primary sales goals for Lagos, West and East, and Corporate regions
- Exceeded set performance goals by spearheading successful, cross-functional team of ~50 direct and indirect Territory Business Managers, Distribution Channel Account Managers, and Operations Program Managers
- Improved market share by 15%, establishing productive business relations with clients
- Enhanced forecasting accuracy of future sales growth through development and deployment of innovative business tracking tool
- Designed and delivered comprehensive training programs to Field Sales Managers (FSM) and Field Sales Officer (FSO) that improved participants' performances
- Delivered product on-boarding sessions to get customers acquainted with company offerings
- Ensured 90% product visibility/availability and communicated latest prices, special discounts, and rebates with customer to accomplish sales targets
- Enhanced customer loyalty by delivering exceptional customer support and resolving 93% of customer escalations within meaningfully short period of time
- Earned a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer retention, satisfaction, and loyalty
- Developed and implemented key customer service policies and procedures to boost productivity and enhance team morale.
Sales Operations Manager: National Sales - Pasta & Noodles
Dangote Pasta/Flour Mills Plc
Lagos
02.2015 - 10.2017
- Boosted sales by ~100% within three years, overseeing day-to-day business operations of sales support and operations team pan Nigeria
- Improved organizational efficiency and effectiveness by employing continual process improvement techniques
- Co-ordinated with internal support departments - procurement, distribution, logistics, production, finance, and product development - and developed effective sales strategies that targeted sales to both new and existing territories resulting in 30% territory expansion
- Kept operational expenses below the upper limit by continuously overseeing sales operations aimed at improving profit margins
- Oversaw all order to cash processes, credit sales and reduced company's exposures to less than 5%
- Collated and analyzed data - product performance, channel performance, territory performance, team performance, price compliance, sales promotions performance, and customer experience - and leverage the report for sales & operation strategy planning, sales forecasting, team development and management, and for recruitment planning
- Developed and managed an effective and interactive sales pipeline for all product category
- Co-ordinate with marketing department and created and implemented successful marketing campaigns that maximized products' visibility, numeric and weighted distribution in all the major markets across the regions.
Logistics Sales Manager
Damco Logistics Limited
Lagos
09.2014 - 01.2015
- Delivered practical recommendations for strategic business planning, detailed trend analysis, and customer relationship development
- Elevated customer satisfaction by delivering services in compliance with predefined Service Level Agreements (SLAs)
- Transcended sales target and strengthened revenue streams
- Increased customer base by 10% and enhanced rate of retention, identifying customer needs and delivering ideal business solutions
- Ensured adherence to Service Level Agreements (SLAs) to deliver services aimed at redefining customer experience
- Developed and implemented the company's business development strategies.
Logistics Manager
Olam Nigeria Limited
Lagos
- 03.2014
- Managed and coordinated all aspects of inventory control, warehousing, export and import shipments, order fulfillment and logistic operations for all supplies, material flow, and storage of inventory for widely-dispersed processing operations; prepared operational forecasts of supply requirements to maximize use of all resources to establish and maintain operational readiness
- Developed and deployed effective logistics and transportation strategies for optimal management of designated routes and shipments
- Complete warehousing - inventory management, Cargo handling, stacking, quality management and documentations - all cargo received from over 20 locations in the Northern and Middle-belt states into one location in Lagos - translating to 3,000 trailers annually
- Operation of a processing plant in Lagos for the complete processing - value addition - of all raw cargo received from over 20 locations in the Northern and Middle-belt states - processing output of 20,000 metric tons annually
- Completely responsible for the annual budgeting and cost management - both direct and indirect cost - for all the warehousing and processing plants activities
- USD 1.5 million annually
- Development and negotiation with suppliers/vendors for all warehousing and processing items with no compromise on the qualities and quantities of the items to be purchased
- Recruited and worked with freight forwarders for both export and import cargo clearances and monthly evaluations of performances based on the agreed service level
- Export & import Documents processing/procurement with PLANT QUARANTINE, NACCIMA, FPIS, SGS, NEPC, COBALT, CUSTOMS, NAFDAC & SON (only on special request from a customer) and the SHIPPINGLINES
- Negotiation and selection - complete interfacing with - of shipping lines for export and import purposes with complete agreement on the storage free days at POL and Demurrage Free days at POD with transit time as a key factor - have shipped over 12,000 X 20ft containers within four years to over 50 ports and 25 countries around the world with 13 shipping lines in Nigeria
- Computation of the reorder point (ROP), safety stock and the economic order quantity (EOQ) for all inventory used (raw materials, packing materials, diesel etc) in the processing plant
- Constantly interfaced with the local procurement teams in the various parts of Nigeria for constant flow of raw materials, supplies and services to the factory and the local and international sales and marketing departments for the constant filing of orders to the customers
- Liaised with the foreign marketing desks sitting across four continents to advice on the fluctuations of FOB price of the export commodity
- Planned, coordinated and tracked the international shipments of all containerized cargo stuffed and shipped from the warehouse /factory in Nigeria to the warehouse of the buyers/customers across the world
- Customer/Client complaints (variations in quality and quantity at the delivery post) resolution
- Demand/Sales forecast and management
- Completely responsible for the annual budgeting and cost management - both direct and indirect cost - for all shipping activities - approximately USD 4 million annually
- Generated annual sales of USD 140 million by servicing more customers both within and outside Nigeria
- Directly worked with a total workforce of 45 people - 6 in shipping department and 39 in warehouse and factory - responsible for their motivation and personal development
- Reviewed and analyzed the quality standard of all items delivered to the warehouse and reported/highlighted any discrepancies to the procurement department
- Worked directly with the procurement department to ensure contractual commitments of the suppliers are delivered and exceeded, managed via clearly defined governance structure (target, performance, support)
- Ensured all records are maintained and provided as per company best practice and local and transport warehousing regulations
- Directly responsible for importing and clearing of consignment related to the processing plants/factory
- Knowledge of duty computation and HS CODE classification
- Experienced in interpreting Customs Tariffs, managing Customs Brokers and Customs clearance procedures
- Effectively followed-up all import documentations to ensure the timely arrival of documentation to minimize total port waiting time
- Ensured timely payment of import suppliers by timely completion of the clearing documentation process
- Proactively monitored activities at the port to identify in advance potential issues (crises), escalate and drive for quick resolution
- Monitored and reported performance of the 3PL providers and use the information for benchmarking the logistics process against industry and agreeing & implementing improvement plans
- Ensured contractual commitments of the suppliers are delivered and exceeded, managed via clearly defined governance structure (target, performance, support)
- Ensured that the total cost of clearing is within target
- Ensured payment to foreign suppliers and local suppliers (Agents) as specified in SLAs / Contracts
- Ensured that the appropriate level of insurance is in place for goods in transit and that all claims are processed effectively
- Ensured all records are maintained and provided as per company best practice and local regulations
- Identified opportunities to reduce total material lead time from port to arrival in-factory
- Achieved the clearing cost targets
- Excellence in import clearance execution
- Full adherence and compliance to internal and external control requirements and regulations
- Regular imports performance reviews and improvements to achieve business results.
Education
Master of Business Administration(MBA) - Business Administration
Lagos Business School, Pan-Atlantic University
Lagos, Nigeria 01.2008 - 04.2010
Bachelor Of Engineering (B.ENG) - Electrical & Electronics Engineering
Federal University of Technology, Owerri
Owerri, Imo State 01.2002 - 04.2007
Skills
Freight Forwarding Management
Logistics Management
Warehouse Logistics
Transportation activity management
Cost Control and Tracking
Operational Management
Policy and Procedure Adherence
Documentation
Carrier Negotiations
Distribution and Warehousing
Data Analysis
Budget Planning & Control
Route Optimization
Shipment Coordination
Staff Management
Performance Maximization
Contract Management
Order picking and processing
Proficient in CRM, SAP & MICROSOFT OFFICE
Certification
Member, Chartered Institute of Logistics and Transport (MILT), UK
References
Available on Request
Timeline
Logistics Manager
Hail-Mariana Limited
06.2022 - Current
Director, Freight Forwarding Operations
MVX Change Limited
01.2021 - 08.2021
Customer Facing Manager: Regional and Corporate Sales - Flour & Pasta
Dangote Pasta/FlourMillsPlc
11.2017 - 05.2019
Sales Operations Manager: National Sales - Pasta & Noodles
Dangote Pasta/Flour Mills Plc
02.2015 - 10.2017
Logistics Sales Manager
Damco Logistics Limited
09.2014 - 01.2015
Master of Business Administration(MBA) - Business Administration
Lagos Business School, Pan-Atlantic University
01.2008 - 04.2010
Bachelor Of Engineering (B.ENG) - Electrical & Electronics Engineering
Federal University of Technology, Owerri
01.2002 - 04.2007
Head of Strategic Transport
Lori Systems Technologies Limited
- 06.2022
Logistics Manager
Olam Nigeria Limited
- 03.2014