CorelDraw, Adobe Photoshop, Adobe Lightroom, Ms-Office Suites
Sunday Udoh
Relationship Officer
Lagos,LA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
2
2
Certifications
12
12
years of post-secondary education
11
11
years of professional experience
Work History
Direct Sales Agent
Access Bank Plc
Ikeja, Lagos
01.2016 - Current
- Met customers in homes and businesses to discuss and demonstrate products.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Managed and motivated sales team to increase revenue by 40% in 6 months.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained high levels of product knowledge and solutions to convert casual shoppers into customers and increased sales.
- Presented professional image consistent with the Organizational brand values.
- Built and maintained positive relationships with diverse stakeholders.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Sales Representative
Independent Newspaper Limited
Ikeja, Lagos
08.2009 - 05.2013
- Trained and mentored new sales representatives.
- Enhanced marketing and sales strategies to increase profitability and develop new market pipeline.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Supply of goods to the agents across the unit and monitoring the sales.
- Collection of proceeds from agents, and returns for proper documentation.
- Collation of the overall transaction report.
- Representing the product / company in the market
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Tutor/Instructor
MENOG COMPUTER INSTITUTE
Ikeja, Lagos
01.2004 - 11.2005
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Designing of course contents and preparation of lesson notes.
- Organizing seminars and workshops.
- Fixing and overall maintenance of computer systems
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Tracked learning progress to identify opportunities to enhance tutoring methods and help students achieve set goals.
Education
Bachelor of Science - Business Administration And Management
Imo State University
Owerri 08.2007 - 09.2010
Higher Diploma - Marketing
Rufus Giwa Polytechnic
Owo, Ondo State 08.2004 - 09.2007
High School Diploma -
Ojodu Millennium Grammar School
Ojodu 09.1994 - 08.2000
Skills
Product promotions
Certification
Certificate in Deskop Publishing, Streamline College
Software
Hobbies
Meeting People, Attending Seminars, Researches, and Marketing, Singing, Master of Ceremonies
Reference
Available on request
Timeline
Direct Sales Agent
Access Bank Plc
01.2016 - Current
Sales Representative
Independent Newspaper Limited
08.2009 - 05.2013
Bachelor of Science - Business Administration And Management
Imo State University
08.2007 - 09.2010
Higher Diploma - Marketing
Rufus Giwa Polytechnic
08.2004 - 09.2007
Diploma, Computer Engineering
05-2004
Tutor/Instructor
MENOG COMPUTER INSTITUTE
01.2004 - 11.2005
Certificate in Deskop Publishing, Streamline College
04-2003
High School Diploma -
Ojodu Millennium Grammar School
09.1994 - 08.2000
Similar Profiles
Uchenna OparaUchenna Opara
Client Service Manager at Access Bank Plc/Diamond BankClient Service Manager at Access Bank Plc/Diamond Bank
Kelvin AmanorKelvin Amanor
Customer Experience Specialist at Access Bank Plc - GhanaCustomer Experience Specialist at Access Bank Plc - Ghana
Augusta AziegbeAugusta Aziegbe
Executive trainee at Access Bank PlcExecutive trainee at Access Bank Plc