Overview
Work History
Timeline
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Sunday Sunday

Uyo,Akwa Ibom

Overview

2015
2015
years of professional experience

Work History

Communication Analyst

IBBCompuers
  • Created and distributed press releases to local media outlets.
  • Increased employee understanding of corporate goals through regular newsletters, town hall meetings, and informative presentations.
  • Contributed to overall business growth by collaborating with sales and marketing teams on targeted lead generation campaigns.
  • Developed comprehensive communication plans for successful product launches, marketing campaigns, and events.
  • Fostered an open dialogue within the organization through effective facilitation of team meetings, workshops, and brainstorming sessions.
  • Generated insights into audience preferences by conducting surveys, focus groups, and one-on-one interviews.
  • Boosted customer satisfaction by monitoring feedback channels, identifying issues, and recommending solutions.
  • Supported executive leadership with timely analytics reports for informed decision-making in communication strategy.
  • Managed crisis communications effectively, mitigating potential reputational damage through swift action and clear messaging.
  • Optimized internal communications processes for increased efficiency and streamlined information flow.

Receptionist Supervisor

Ivory Place Hotel
02.2011 - 05.2014
  • Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
  • Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
  • Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
  • Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
  • Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Interceded between employees during arguments and diffused tense situations.

Manager

Apple's Hotel
01.2010 - 02.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Timeline

Receptionist Supervisor

Ivory Place Hotel
02.2011 - 05.2014

Manager

Apple's Hotel
01.2010 - 02.2011

Communication Analyst

IBBCompuers

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