Sunday Sani
Summary
Sales and marketing professional with expertise in leading teams to achieve significant growth and enhance brand visibility. Proven track record in developing innovative strategies that boost market share and elevate customer engagement. Strong leadership and communication skills utilized to inspire teams and consistently exceed performance targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and Marketing Officer
Fairmoney Micro Finance Bank
Abuja, Nigeria
06.2024 - 05.2026
- Managed client relationships by assessing needs, proposing tailored solutions, and enhancing client retention strategies.
- Led deal negotiation on pricing and contract terms to meet assigned targets.
- Developed prospect pipeline through cold calling, networking, and industry events to identify new business opportunities.
- Conducted competitive analysis and reviewed sales metrics to optimise reporting and tracking processes.
Collection Specialist
Fairmoney Micro Finance Bank
Lagos, Nigeria
11.2022 - 06.2024
- Assisted in managing delinquent accounts by identifying and contacting customers with overdue payments via phone and email to secure repayments.
- Supported negotiation and resolution processes by establishing, negotiating, and monitoring tailored repayment plans and settlements for customers.
- Ensured accurate documentation of all communication interactions and payment promises in CRM system.
- Facilitated process improvement by identifying and reporting patterns in delinquent accounts to enhance overall team collection rate.
- Maintained daily logs of calls and right-party contacts (RPC) while tracking promised payments (promises to pay - PTP).
Loan Collector
New Edge Finance LTD.
Lagos.
05.2021 - 10.2022
- Improved loan collection process by implementing efficient strategies.
- Prepared detailed reports on collection activity leading to better decision making.
- Maintained proper documentation of all transactions, ensuring transparency and efficiency.
- Advising customers on their payment options and suggesting methods of payment
- Conducted regular follow-ups with customers for timely loan repayments.
Customer service representative
BeeBeejump International Limited
Lagos
07.2019 - 06.2020
- Facilitated communication with customers across multiple channels.
- Acknowledged and addressed customer complaints effectively.
- Provided input on the efficiency of customer service processes.
- Responded swiftly to customer inquiries.
- Escalated unresolved queries and concerns.
Education
Higher National Diploma - Mass Communication
Kaduna State Polytechnic
Kaduna Sate.12-2012
Skills
- Lead generation
- Persuasion techniques
- Results orientation
- Problem solving
- Effective communication
- Listening skills
Affiliations
- Volunteering
- Strategy Games
- Fitness Training
Certification
MAC TAY LIMITED
Certificate of completion
For EEFECTIVE NEGOTIATION AND DEBT RECOVERY TECHNIQUES
21-22 June 2023
References
References available upon request.
Timeline
Sales and Marketing Officer
Fairmoney Micro Finance Bank
06.2024 - 05.2026
Collection Specialist
Fairmoney Micro Finance Bank
11.2022 - 06.2024
Loan Collector
New Edge Finance LTD.
05.2021 - 10.2022
Customer service representative
BeeBeejump International Limited
07.2019 - 06.2020
Higher National Diploma - Mass Communication
Kaduna State Polytechnic