Sunday Sani
Abuja,FCT
Summary
Dynamic professional specializing in leadership, team management, negotiation, and legal compliance. Proven ability to communicate effectively and solve problems while managing stress and adhering to collection techniques. Committed to driving organizational success through strategic initiatives and fostering collaboration. Adept at delivering high-quality service and achieving consistent results in challenging environments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Team lead collections
Fairmoney Micro finance Bank
Abuja, Nigeria
2024.06 - 2026.04
- Facilitated collections team in meeting monthly KPIs and targets.
- Supported training and coaching of collections specialists to enhance negotiation skills and professionalism.
- Assisted in formulating strategies for recovering outstanding payments and managing delinquent accounts.
- Handled complex customer cases and resolved challenging repayment disputes.
- Ensured adherence to company policy and regulatory standards in all collection actions.
Collection Specialist
Fairmoney Micro Finance Bank
Lagos, Nigeria
2022.11 - 2024.06
- Assisted in managing delinquent accounts by identifying and contacting customers with overdue payments via phone and email to secure repayments.
- Supported negotiation and resolution processes by establishing, negotiating, and monitoring tailored repayment plans and settlements for customers.
- Ensured accurate documentation of all communication interactions and payment promises in CRM system.
- Facilitated process improvement by identifying and reporting patterns in delinquent accounts to enhance overall team collection rate.
- Maintained daily logs of calls and right-party contacts (RPC) while tracking promised payments (promises to pay - PTP).
Loan Collector
New Edge Finance LTD.
Lagos.
2021.05 - 2022.10
- Improved loan collection process by implementing efficient strategies.
- Prepared detailed reports on collection activity leading to better decision making.
- Maintained proper documentation of all transactions, ensuring transparency and efficiency.
- Advising customers on their payment options and suggesting methods of payment
- Conducted regular follow-ups with customers for timely loan repayments.
Customer service representative
BeeBeejump International Limited
Lagos
2019.07 - 2020.06
- Facilitated communication with customers across multiple channels.
- Acknowledged and addressed customer complaints effectively.
- Provided input on the efficiency of customer service processes.
- Responded swiftly to customer inquiries.
- Escalated unresolved queries and concerns.
Education
Higher National Diploma - Mass Communication
Kaduna State Polytechnic
Kaduna Sate. 2011.01 - 2012.12
Skills
- Leadership and team management
- Negotiation and persuasion
- Collection techniques
- Communication skills
- Problem-solving and stress management
- Legal compliance
Certification
MAC TAY LIMITED
Certificate of completion
For EEFECTIVE NEGOTIATION AND DEBT RECOVERY TECHNIQUES
21-22 June 2023
Affiliations
- Volunteering
- Strategy Games
- Fitness Training
References
References available upon request.
Timeline
Team lead collections
Fairmoney Micro finance Bank
2024.06 - 2026.04
Collection Specialist
Fairmoney Micro Finance Bank
2022.11 - 2024.06
Loan Collector
New Edge Finance LTD.
2021.05 - 2022.10
Customer service representative
BeeBeejump International Limited
2019.07 - 2020.06
Higher National Diploma - Mass Communication
Kaduna State Polytechnic
2011.01 - 2012.12