Sunday Edache
IT Project Manager
Lagos
Summary
Supportive Team Lead with 6 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
Work History
Lead, Governance Planning and Project Management
Tranter IT Infrastructure Services Ltd
Mafoluku Lagos
08.2022 - Current
- Reported on updates to project specifications and progress.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Mentored newly hired employees and developed training manual to use for reference.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed team of 19+ Technical Engineers.
Solutions Architect
TRANTER I.T. INFRASTRUCTURE SERV. LTD
Mafoluku Lagos
01.2021 - 07.2022
- Managed deployment of Acronis Backup solution for over 70 workstations and 10 servers, execute solutions presentations, demos and handle sessions with prospects
- Determine technical risk and issues and suggest mitigation options
- Manage multiple projects simultaneously and consistently meet deadlines
- Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
- Participated in weekly meetings with client to discuss project direction and milestone achievement
Help Desk Analyst/Client Access Support Officer
TRANTER I.T. INFRASTRUCTURE SERV. LTD /FCMB PLC
Lagos
11.2011 - 12.2020
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Contributed heavily to product development lifecycle of both back-end and customer-facing solutions
- Managed 3 financial products with transactions running into tens of billion of Naira
Information and Communication Technology Officer
Marbonch Microfinance Bank Ltd
Lagos
08.2009 - 07.2011
- Resolved problems, improved operations and provided exceptional service.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Improved operations through consistent hard work and dedication
Education
Post Graduate Diploma - Information Technology
National Open University of Nigeria
Lagos, Nigeria 04.2018 - 04.2021
Higher National Diploma - Electrical /Electronic Engineering
Yaba College of Technology
Yaba, Lagos 01.2003 - 01.2005
Skills
Problem solver with the ability to provide tactical solution
undefinedAccomplishments
- Successfully automated the Human Resources Payroll and Recruitment System within budget and deadlines.
- Manage a team of 19 Technical Engineers
- Implemented total redesign of Tranter IT hosted website launched on time and on budget.
- Perform tasks central to team's progress including scheduling, budgeting and and resource management.
- 89% of IT projects were completed ahead of schedule and within budget.
Certification
[ITIL], [AXELOS]
Additional Information
References available upon request
Timeline
[ITIL], [AXELOS]
09-2022
Lead, Governance Planning and Project Management
Tranter IT Infrastructure Services Ltd
08.2022 - Current
Cloud Tech. Associate, Acronis
05-2021
Cloud Tech Associate (DR), Acronis
05-2021
Solutions Architect
TRANTER I.T. INFRASTRUCTURE SERV. LTD
01.2021 - 07.2022
[Cloud] Google Africa Developer Training program - [June 2020-Dec 2020]
12-2020
Post Graduate Diploma - Information Technology
National Open University of Nigeria
04.2018 - 04.2021
Diploma in Customer Service, Alison
07-2015
Customer Service Representative, HDI
05-2013
CCNP(Route), Cisco Expired
04-2013
Help Desk Analyst/Client Access Support Officer
TRANTER I.T. INFRASTRUCTURE SERV. LTD /FCMB PLC
11.2011 - 12.2020
CCNA, Cisco Expired
04-2010
Information and Communication Technology Officer
Marbonch Microfinance Bank Ltd
08.2009 - 07.2011
Higher National Diploma - Electrical /Electronic Engineering
Yaba College of Technology
01.2003 - 01.2005
Similar Profiles
OKEKE DAVIDOKEKE DAVID
Principal Sales Manager at Tranter IT Infrastructure Services LimitedPrincipal Sales Manager at Tranter IT Infrastructure Services Limited
HENRY OGILIHENRY OGILI
IT Support Specialist at Tranter IT Infrastructure LTDIT Support Specialist at Tranter IT Infrastructure LTD
Mohit GoelMohit Goel
AGM- Sales India & Central Asia at Tranter India Private LimitedAGM- Sales India & Central Asia at Tranter India Private Limited