SUNDAY AJAYI
+2347026389337 Ibadan,Nigeria
Summary
A very confident and friendly individual with strong moral values capable of working with little or no supervision; highly creative, innovative and resourceful dedicated team player who can motivate people with well-developed organizational skills. A good communicator with ability to relate with all classes of people through oral and written skills and can adapt to new situations and technological development very rapidly.
Professional with experience generating sales and delivering first-class service to customers. Offered targeted solutions by addressing customer needs and pain points while positioning brand favorably against competitors. Demonstrated talent for collaboration in team-based setting, resulting in superior customer experiences.
Overview
22
22
years of professional experience
Work History
Sales Cordinator/Customer Executive
Seven Up Bottling Company
ibadan, Nigeria
10.2021 - Current
- To drive sales and achieving targets by identifying potential customers, building relationships, and closing deals for a company's products or service
- To handling customer complaints and concerns.
- Preparing sales reports and presentations
- Analyzing sales data and identifying areas for improvement
- Providing advice and recommendations to customers
- Developed strategies to increase sales conversion rates by 15% over six months, leveraging CRM tools and data analytics to identify trends and optimize customer engagement.
- Implemented targeted outreach initiatives to enhance client retention, developing strategies that resulted in a 25% increase in repeat business over a quarter using CRM analysis tools.
- Spearheaded goal-setting initiatives for quarterly sales targets, utilizing CRM systems and sales analytics to align team objectives with strategic business growth and achieve a 20% increase in overall sales performance within two quarters.
- Directed team efforts in setting goals for quarterly sales targets, utilizing CRM data analytics to boost overall sales performance by 20% over two quarters.
- Analyzed performance data to identify sales trends and optimize strategic initiatives, leveraging CRM analytics and increasing sales efficiency by 20% in six months.
- Analyzed performance data to identify sales trends and areas for improvement, utilizing CRM analytics and achieving a 15% increase in sales conversion rates over six months.
- Championed a customer feedback program, initiating structured surveys and focus groups that enhanced client satisfaction scores by 30% through strategic service improvements and personalized customer engagement strategies.
Manager
De Cool Bar Limited
Sango Ota, Ogun State , Nigeria
01.2019 - 06.2021
- Marketing the products and customer relation
- To ensure that all the account is accurate
- To recruit and train new and old sales representative
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- To ensure that all the account is accurate.
- Implemented a sales strategy that increased revenue by 25% within six months, while also enhancing customer satisfaction scores through staff training and efficient inventory management.
- Streamlined vendor management processes, reducing supply chain delays by 30% through consolidation of supplier relationships and implementation of just-in-time inventory practices.
Territory Supervisor
MTN Communications
Kosofe Lagos , Nigeria
03.2016 - 10.2018
- Selling of Mtn products i.e diamond Yello Account
- Educate subscribers on the DYA registration process and requirements
- Proactively liaise with shops to ensure they register every new Dya account opening must activated as well as existing subscribers
- To ensure that all the account opening must follow up
- Develop retail outlets and Overseeing & Solving customer complaints
- Evaluated potential new locations for expansion within the region based on demographic information.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Direct Sales Executive Supervisor (DSES)
Visafone Communications Limited
Victoria Island Lagos , Nigeria
10.2010 - 01.2016
- Recruit and train active Dse and follow up their performance
- Ensure timely, correct and complete record keeping of all purchases and MDNs activation by DSE team
- Following through with DSE Team on activations of MDNs (RUIMs/Modems/Routers) that were not registered
- Overseeing and Solving customer complaints
- Marketing Company products and projects
- Reviewing daily activity report and archiving
- Develop retail outlets
- Oversaw a direct sales team, leading to a 20% increase in sales volume over a quarter by implementing strategic sales techniques and optimizing customer interaction processes.
- Researched current trends in the direct sales industry in order to stay ahead of competition.
- Developed successful long-term relationships with key customers through excellent service delivery.
Assistant Head Teacher
Hope Kiddy Nursery & Primary School
Yaba, Lagos , Nigeria
02.2008 - 09.2010
- Teaching pupils the subjects and moral
- School administration
- Passing information to the other teachers and attend to the parent in absent of Head teacher
- Coordinated professional development activities for teachers including workshops, seminars.
- Assisted the Head in developing and implementing school policies and procedures.
Supervisor
Little Chef Catering Service
Surulere, Lagos , Nigeria
08.2003 - 12.2007
- Organising of Steward for outdoor catering
- Coordination of staff welfares e.g
- Bonus, allowance, promotion etc
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Education
Bachelor of Science - Business Administration
Lagos State University
Ojo, Lagos State05-2009
National Diploma, (ND) - Business Administration
Lagos State Polytechnic
Isolo, Lagos State06-2005
Senior Secondary School Certificate Examination (SSCE) -
Ilupeju College Ilupeju
Ilupeju, Lagos State05-2002
First School Leaving Certificate (FSLC) -
Mushin Public Primary School
Lagos State06-1996
Skills
- Analytical Skills
- Communication Skills
- Ability to Work Under Pressure and Meet Deadlines
- Product Marketing Skills
- Adaptability and flexibility
- Technical proficiency
- Problem resolution
- Sales expertise
Personal Information
- Date of Birth: 08/26/85
- Gender: Male
- Nationality: Nigerian
- Marital Status: Married
Hobbies and Interests
- Reading
- Travelling
- Football
References
On request
State Of Origin
Ondo State
Place Of Birth
Lagos
Languages
English
Beginner
A1
Timeline
Sales Cordinator/Customer Executive
Seven Up Bottling Company
10.2021 - Current
Manager
De Cool Bar Limited
01.2019 - 06.2021
Territory Supervisor
MTN Communications
03.2016 - 10.2018
Direct Sales Executive Supervisor (DSES)
Visafone Communications Limited
10.2010 - 01.2016
Assistant Head Teacher
Hope Kiddy Nursery & Primary School
02.2008 - 09.2010
Supervisor
Little Chef Catering Service
08.2003 - 12.2007
Bachelor of Science - Business Administration
Lagos State University
National Diploma, (ND) - Business Administration
Lagos State Polytechnic
Senior Secondary School Certificate Examination (SSCE) -
Ilupeju College Ilupeju
First School Leaving Certificate (FSLC) -
Mushin Public Primary School