Flexible and resourceful worker with strong technical knowledge and organisational skills. Confident communicator with staff and customers, simplifies mechanical jargon to help vehicle owners understand problems and solutions. Demonstrates excellent time management skills.
· Manage and motivate all service centre staff to ensure growth and quality service delivery
· Receive service requests from our customer relations team and allocate them to technicians for execution.
· Collaborate closely with the customer relations officer to address and resolve customer complaints or issues related to vehicle servicing.
· Supervise and monitor the activities of the workshop team, providing guidance and support as needed.
· Maintain regular communication with the customer relations officer to keep them updated on the progress of customer vehicles.
· Conduct final inspections of vehicle repairs before delivery.
· Handle the pick-up and delivery of customer vehicles and perform other official assignments.
· Coordinate test drives of vehicles both before and after repairs.
· Be prepared to take on additional responsibilities as required to meet evolving business
· Work in coordination with the vendor manager to ensure the availability of necessary parts and verify their quality upon delivery. Additionally, organize the return of replaced parts to the vendor manager
· Ensure that the workshop operates in full compliance with company policies and safety regulations. Report any compliance issues to the Operation Manager.
· Assist in the recruitment and training of technicians and other contractors evaluate their performance, and provide constructive feedback for skill enhancement.
· Manage external contractors like painters, panel beaters and electricians, ensuring that their work aligns with company standards.
· Maintain a clean and organized workshop environment, including tools and equipment. Implement improvements to enhance operational efficiency.
· Foster a collaborative team culture that promotes open communication, teamwork, and a strong customer-focused mindset.
· Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.
· Located and diagnosed engine faults.
·Repair vehicles and make routine maintenance checks to ensure that all customers vehicles are running perfectly.
·Diagnosing faults on vehicles, ability to use computerized diagnosis machine/equipment and other mechanical tools.
·Stripping, fitting and replacing components on vehicles.
·Ensures the use of genuine spare parts and professional working methods for all repairs.
·Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately.
·Inspect vehicle computer and electronic systems to repair, maintain and upgrade.
·Carry out routine maintenance work such as replacing fluids, lubricating parts etc.
· Schedule future maintenance sessions and advise motorists on good vehicle use