Sumit Shekhar
Head Of Retail & Ecommerce
Lagos
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Reach me on +2348120362855
Overview
15
15
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Head of Retail & Ecommerce
Konga Nigeria Ltd.
Lagos
09.2021 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Achieved 50% YoY revenue growth by driving e-commerce sales through effective digital marketing strategies, website optimization, and enhanced user experience resulting in increased customer acquisition and retention.
- Successfully launched and managed multiple online marketplace formats, resulting in expanded brand reach, increased product visibility, and higher sales volume
- Developed and executed effective pricing and promotional strategies, including dynamic pricing, flash sales, and bundled offerings resulting in improved sales margins, increased average transaction values, and higher customer engagement.
- Built and led a high-performing team of e-commerce professionals, providing mentorship, training, and guidance resulting in improved team productivity, morale, and overall performance.
Business Unit Head
Chanrai Summit Group
Port Harcourt
02.2019 - 08.2021
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Successfully launched a new e-commerce platform, resulting in a 100% increase in online sales within the first six months of implementation.
- Developed and executed a comprehensive digital marketing strategy, resulting in a 200% increase in website traffic, improved conversion rates, and increased customer engagement.
- Implemented inventory management best practices, resulting in a 30% reduction in stockouts, improved inventory turnover, and reduced holding costs.
- Led a cross-functional team to develop and launch new digital initiatives, such as click-and-collect, online promotions, and personalized recommendations, resulting in improved customer satisfaction, increased customer retention, and higher average transaction values.
- Streamlined operational processes, resulting in improved order fulfillment, reduced shipping times, and enhanced customer experience.
Category Manager (Appliances & ICT)
Chanrai Summit Group
Port Harcourt
06.2017 - 01.2019
- Studied technical aspects of managed category to identify key quality attributes and cost containment levels.
- Mitigated business risk and improved customer lead times through thoughtful supplier network design.
- Visited supplier offices and plants to investigate facilities and capacity to meet quality requirements, specifications and delivery dates.
- Liaised with Executive leaders to address supplier performance issues and develop solutions.
- Conducted comprehensive market analysis and customer research, leading to the identification of new product opportunities, resulting in a 20% increase in product offerings and improved customer satisfaction
- Successfully negotiated favorable terms and conditions with key suppliers, resulting in improved supplier performance, increased product availability, and reduced costs by 15%
Area Retail Sales Manager
Chanrai Summit Group
Port Harcourt
09.2016 - 05.2017
- Develop and implement strategies to achieve sales targets and KPIs for assigned areas.
- Manage and oversee retail operations for multiple stores within assigned areas.
- Monitor and analyze sales data to identify trends, issues, and opportunities for improvement.
- Ensure compliance with company policies, procedures, and standards.
- Maintain visual merchandising standards and ensure product availability and presentation meets company standards.
- Develop and maintain positive relationships with key stakeholders, including customers, vendors, and employees.
- Travel to stores within the assigned area to provide support and ensure consistency in operations and sales performance
Retail Branch Manager
Chanrai Summit Group
Port Harcourt
06.2015 - 08.2016
- Lead 20,000 sq Retail Hypermarket with everything under one Shopping with focus on Electronics & FMCG.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Boosted sales and customer loyalty through incentive programs.
- Launched new training program to boost employee skills and staff retention rate.
- Generated financial and operational reports to assist management with business strategy.
- Forecasted trends and recommended improvements based on financial risk analyses.
Retail Store Manager
Reliance Digital Retail Ltd.
Delhi
06.2013 - 05.2015
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented efficient inventory management practices, resulting in a 20% reduction in stockouts and overstocks, and improved overall inventory accuracy by 95%
- Successfully resolved customer complaints in a timely and professional manner, resulting in increased customer retention and positive word-of-mouth.
- Received recognition for outstanding leadership, teamwork, and store performance, leading to increased team morale and motivation, and improved overall store performance.
Assistant Store Manager
Croma - Infiniti Retail Ltd
Delhi
03.2010 - 05.2013
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Led and developed a high-performing team, resulting in improved customer satisfaction scores by 20% and an increased sales conversion rate by 15%, and an increase in our NPS score from 2.8 to 4.5 (on a scale of 5)
- Implemented visual merchandising initiatives, resulting in a 25% improvement in-store presentation and visual appeal, leading to increased customer engagement and higher sales.
Team Leader
Big Bazaar
Rajsthan
10.2008 - 03.2010
- Implemented customer-centric initiatives, resulting in a 20% improvement in customer satisfaction scores and a 15% increase in repeat customer purchases.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conduct thorough quality checks on product data to ensure accuracy, completeness, and adherence to company standards
- Maintain and update the product catalog, ensuring accurate and up-to-date information, including product descriptions, images, pricing, and specifications
Education
Sr. Management Programme - International Business & Finance
Indian Institute of Foreign Trade
New Delhi 10.2021 - 11.2022
MBA - Marketing
Allahabad Agri. Institute
Allahabad, India 06.2010 - 05.2012
BBA - General
National Institute of Management Science
Delhi, India 06.2006 - 05.2009
Matriculation (12th) - Physics, Chemistry, Math
Central Board of Sr. Secondary Education
India 04.2003 - 03.2005
Matriculation (10th) - General
Central Board of Secondary Education
India 04.2002 - 03.2003
Skills
Strategic selling
Certification
PMI Agile Certified Practitioner (PMI-ACP) ®
Additional Information
Fathers Name : Sri Anup Kumar
Marital Status : Married with 1 Kid
Date of Birth : Sept 29, 1987
Timeline
Youth Developement Programme (LAgos Business School)
05-2022
Sr. Management Programme - International Business & Finance
Indian Institute of Foreign Trade
10.2021 - 11.2022
Head of Retail & Ecommerce
Konga Nigeria Ltd.
09.2021 - Current
PMI Agile Certified Practitioner (PMI-ACP) ®
08-2021
Key Account Management (NASBA- USA)
08-2021
Project Management - International Projects (NASBA- USA)
04-2021
Business Unit Head
Chanrai Summit Group
02.2019 - 08.2021
Category Manager (Appliances & ICT)
Chanrai Summit Group
06.2017 - 01.2019
Area Retail Sales Manager
Chanrai Summit Group
09.2016 - 05.2017
Retail Branch Manager
Chanrai Summit Group
06.2015 - 08.2016
Retail Store Manager
Reliance Digital Retail Ltd.
06.2013 - 05.2015
MBA - Marketing
Allahabad Agri. Institute
06.2010 - 05.2012
Assistant Store Manager
Croma - Infiniti Retail Ltd
03.2010 - 05.2013
Team Leader
Big Bazaar
10.2008 - 03.2010
BBA - General
National Institute of Management Science
06.2006 - 05.2009
Matriculation (12th) - Physics, Chemistry, Math
Central Board of Sr. Secondary Education
04.2003 - 03.2005
Matriculation (10th) - General
Central Board of Secondary Education
04.2002 - 03.2003
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