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Suleiman Salihu
Customer Service Representative
Along Gas Road, Tunga -Maje, Zuba Abuja,Nigeria
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Communication Volunteer
West Africa Civil Society Forum(WACSOF)
Area 11, Abuja
08.2020 - Current
- Manage social media platforms covering 15 West Africa countries.
- Develop and publish creative content for internet on social media.
- Manage WACSOF branding ( protection and promotion of brand).
- Create and launch targeted marketing campaigns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Care/Marketing Executive
Union Diagnostic and Clinical Services Plc.
Ojuelegba, Lagos
08.2018 - 06.2020
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Manage over 30 customer calls per day.
Front Desk Officer
Sunshine Oil and Gas Ltd.
Olodi Apapa, Lagos State
10.2015 - 10.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Conducted financial audits on scheduled basis.
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Maintained transaction security by verifying payment cards against identification.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Education
Bachelor of Arts - B.A Islamic Religious Studies (Second Class Upper)
Kogi State University
Ayingba Kogj State 02.2011 - 07.2015
GED -
Olla Community Secondary School,
Ankpa, Kogi State 09.2002 - 06.2008
Skills
Complaint resolution
Report preparation
Sales expertise
Route dispatch
Stocking and replenishing
CRM
Administrative support
Multi-line phone talent
Good listening skills
Creative problem solving
Certification
Critical thinking
Interests
Traveling
Meeting people
Timeline
Conflict resolution foundation
08-2021
Inter cultural communication and conflict resolution
08-2021
Leading with emotional intelligence
07-2021
Fundamentals of digital Marketing
06-2021
Critical thinking
04-2021
Customer service foundation
12-2020
Communication Volunteer
West Africa Civil Society Forum(WACSOF)
08.2020 - Current
Customer Care/Marketing Executive
Union Diagnostic and Clinical Services Plc.
08.2018 - 06.2020
Front Desk Officer
Sunshine Oil and Gas Ltd.
10.2015 - 10.2016
Bachelor of Arts - B.A Islamic Religious Studies (Second Class Upper)
Kogi State University
02.2011 - 07.2015
GED -
Olla Community Secondary School,
09.2002 - 06.2008