Google Workspace
Suleiman Aliyu Kakangi
Freelance Virtual/Administrative Assistant
Kaduna, Kaduna State
Summary
Recognized for outstanding communication and teamwork, consistently exceeding performance metrics. Adaptability and attention to detail propelled advancements in service standards and client satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Talent Agent Admin
Upwork.com
10.2019 - 12.2024
- Supported a wide range of administrative tasks throughout the assessment process (including the broader Upwork Academy team). This included assisting talent with completing the certification process and ensuring all necessary steps were followed for successful certification.
- Also provided customer support via email, addressing inquiries and resolving any issues related to the assessment process.
- Additionally, supported the workflow of the overall assessment process, ensuring smooth coordination and timely completion of tasks.
- Actively sought feedback from talent to further refine assessment practices in accordance with evolving industry standards.
Customer Service Representative Intern
Petroleum Equalisation Fund (Management) Board
04.2018 - 12.2018
- Served as the first point of contact for customers, offering guidance on available support channels.
- Assisted the CSO(I) in handling daily customer inquiries and ensuring smooth communication.
- Direct customers to the appropriate resources, including knowledge base, FAQs, or specialized teams, based on their needs.
- Monitor and identify recurring issues or emerging trends, raising them to the relevant departments for investigation or resolution.
- Maintain accurate records of customer interactions, inquiries, and resolutions.
- Recognized as a top performer due to consistent achievement of performance metrics related to problem-solving, responsiveness, and overall communication skills.
Education
Bachelor of Science - Chemistry
Kaduna State University
Kaduna, Kaduna State, Nigeria 05.2001 -
Skills
Scheduled performances
Software
Zendesk
Interests
Sports & Science
Timeline
Talent Agent Admin
Upwork.com
10.2019 - 12.2024
Customer Service Representative Intern
Petroleum Equalisation Fund (Management) Board
04.2018 - 12.2018
Bachelor of Science - Chemistry
Kaduna State University
05.2001 -
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