Sulaiman Ahmed
Bauchi
Summary
Enthusiastic student, teacher with good leadership and multitasking skills. Familiar with different instructional approaches and technological options. Creative and driven with experience. Great storytelling skills for the truth, as well as good track record as a staff.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.
Overview
16
16
years of professional experience
19
19
years of post-secondary education
Work History
Call Center Agent
U & I Business Solutions Limited
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on the general public satisfaction.
- Maintained accurate records of callers interactions, documenting details for future reference and quality assurance purposes.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Team Lead
U & I Business Solutions Limited
08.2021 - Current
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
Call-agent
Emergency communication center Gombe
01.2021 - Current
- Exceptional services that ensure positive feedback.
National Youth Service Corps
Nigerian Midstream and Downstream Petroleum Regulatory Authority
01.2018 - 01.2019
- Company Overview: formally known as Petroleum Equalization Fund (M) Board
- Administrative work, ability to communicate with client/retailers through developed IT solutions.
Internship
Nigerian Television Authority
06.2009 - 09.2009
- News writing and presentation.
- Transcribe news from other source of media.
- Follow trending topics to create timely and relevant stories.
- Conducted research and interviews for stories.
- Treatments of press releases from different organization.
- Support editorial staff by proofreading, copy editing and fact checking.
Education
Bachelors - Journalism
Canadian University of Dubai
01.2012 - 01.2016
National Diploma - Mass Communication
The Federal Polytechnic Bauchi, Nigeria
01.2008 - 01.2011
Secondary School Certificate - undefined
Government Day Shadawanka Barracks Bauchi
01.1998 - 01.2004
Primary Leaving School Certificate - undefined
Jibril Aminu Primary School Bauchi
01.1992 - 01.1998
Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Internet and Web Application (Social Media Google Drive)
Online marketing and affiliate marketing
Problem-solving skills
Customer communications
Customer education
Typing speed
Data entry
Answering questions
Interpersonal skills
Language fluency
System documentation
Resolving issues
Appointment setting
References
Usman Abubakar: Abu_usmanng@yahoo.com, 08023060958, 08037900888, Asset Management Corporation of Nigeria (AMCON).
The registrar canadian University Dubai: +97143219090.
Maryam Ahmed Abubakar: Directress Nurul Huda international academy Gombe 07032210459
Personal information
- Date of birth: 10th April, 1987
- State of origin: Bauchi state
- Local government: Bauchi LGA
- Religion: Islam
Personal attributes
- Logic and Analytical thinker
- Motivated and Determined
- Outgoing and Friendly
- Productive and Hard working
- Fast leaner
- Optimistic and Innovative
- Social with Communication Skills
- Experience and self-motivated
Accomplishments
- Documented and resolved accident, fire, thuggery which led to proper medical treatment
- Supervised team of 15 staff members.
HOBBIES
GOLF, COOKING, TRAVEL
i love golfing to refresh my memory, cooking be favorite dish better diet as well as travel to explore and gain new knowledge about setting environments.
Timeline
Call Center Agent
U & I Business Solutions Limited
08.2021 - Current
Call Center Team Lead
U & I Business Solutions Limited
08.2021 - Current
Call-agent
Emergency communication center Gombe
01.2021 - Current
National Youth Service Corps
Nigerian Midstream and Downstream Petroleum Regulatory Authority
01.2018 - 01.2019
Bachelors - Journalism
Canadian University of Dubai
01.2012 - 01.2016
Internship
Nigerian Television Authority
06.2009 - 09.2009
National Diploma - Mass Communication
The Federal Polytechnic Bauchi, Nigeria
01.2008 - 01.2011
Secondary School Certificate - undefined
Government Day Shadawanka Barracks Bauchi
01.1998 - 01.2004
Primary Leaving School Certificate - undefined
Jibril Aminu Primary School Bauchi
01.1992 - 01.1998