Summary
Overview
Work History
Education
Skills
References
Personal information
Personal attributes
Accomplishments
HOBBIES
Timeline
Generic

Sulaiman Ahmed

Bauchi

Summary

Enthusiastic student, teacher with good leadership and multitasking skills. Familiar with different instructional approaches and technological options. Creative and driven with experience. Great storytelling skills for the truth, as well as good track record as a staff.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.

Overview

16
16
years of professional experience
19
19
years of post-secondary education

Work History

Call Center Agent

U & I Business Solutions Limited
08.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on the general public satisfaction.
  • Maintained accurate records of callers interactions, documenting details for future reference and quality assurance purposes.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Team Lead

U & I Business Solutions Limited
08.2021 - Current
  • Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
  • Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.

Call-agent

Emergency communication center Gombe
01.2021 - Current
  • Exceptional services that ensure positive feedback.

National Youth Service Corps

Nigerian Midstream and Downstream Petroleum Regulatory Authority
01.2018 - 01.2019
  • Company Overview: formally known as Petroleum Equalization Fund (M) Board
  • Administrative work, ability to communicate with client/retailers through developed IT solutions.

Internship

Nigerian Television Authority
06.2009 - 09.2009
  • News writing and presentation.
  • Transcribe news from other source of media.
  • Follow trending topics to create timely and relevant stories.
  • Conducted research and interviews for stories.
  • Treatments of press releases from different organization.
  • Support editorial staff by proofreading, copy editing and fact checking.

Education

Bachelors - Journalism

Canadian University of Dubai
01.2012 - 01.2016

National Diploma - Mass Communication

The Federal Polytechnic Bauchi, Nigeria
01.2008 - 01.2011

Secondary School Certificate - undefined

Government Day Shadawanka Barracks Bauchi
01.1998 - 01.2004

Primary Leaving School Certificate - undefined

Jibril Aminu Primary School Bauchi
01.1992 - 01.1998

Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook)

References

Usman Abubakar: Abu_usmanng@yahoo.com, 08023060958, 08037900888, Asset Management Corporation of Nigeria (AMCON).

The registrar canadian University Dubai: +97143219090.

Maryam Ahmed Abubakar: Directress Nurul Huda international academy Gombe 07032210459



Personal information

  • Date of birth: 10th April, 1987
  • State of origin: Bauchi state
  • Local government: Bauchi LGA
  • Religion: Islam

Personal attributes

  • Logic and Analytical thinker
  • Motivated and Determined
  • Outgoing and Friendly
  • Productive and Hard working
  • Fast leaner
  • Optimistic and Innovative
  • Social with Communication Skills
  • Experience and self-motivated

Accomplishments

  • Documented and resolved accident, fire, thuggery which led to proper medical treatment
  • Supervised team of 15 staff members.

HOBBIES

GOLF, COOKING, TRAVEL

i love golfing to refresh my memory, cooking be favorite dish better diet as well as travel to explore and gain new knowledge about setting environments.

Timeline

Call Center Agent

U & I Business Solutions Limited
08.2021 - Current

Call Center Team Lead

U & I Business Solutions Limited
08.2021 - Current

Call-agent

Emergency communication center Gombe
01.2021 - Current

National Youth Service Corps

Nigerian Midstream and Downstream Petroleum Regulatory Authority
01.2018 - 01.2019

Bachelors - Journalism

Canadian University of Dubai
01.2012 - 01.2016

Internship

Nigerian Television Authority
06.2009 - 09.2009

National Diploma - Mass Communication

The Federal Polytechnic Bauchi, Nigeria
01.2008 - 01.2011

Secondary School Certificate - undefined

Government Day Shadawanka Barracks Bauchi
01.1998 - 01.2004

Primary Leaving School Certificate - undefined

Jibril Aminu Primary School Bauchi
01.1992 - 01.1998
Sulaiman Ahmed