Sukeina Yassine
Abuja,Nigeria
Summary
Experienced Branch Manager excelling in team leadership and operational improvements. Delivered significant customer satisfaction enhancements and streamlined processes to boost productivity. Achieved notable growth in branch performance through strategic planning and staff development.
Offering strong leadership and communication skills, along with solid foundation in team management and customer service. Knowledgeable about sales strategies and operational efficiency, with focus on driving business growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Branch Manager & Social media Manager
4U Supermarket
Abuja, Nigeria
03.2023 - 12.2024
- Overseeing all operations in Food Hall and furniture showroom of 4u Signature Branch
- Duties include training staff, following expiry dates of all products, promotions, reporting on sales, working in teams with other branches on matters that include purchasing imported and Local produce, keeping up with events as well as new sales strategies
- Head of social media & marketing team
- Fostered positive work environment, improving overall team morale.
- Developed and implemented strategies for increased customer satisfaction.
- Managed daily operations to ensure smooth running of Signature branch.
Events Officer/Admin Assistant/Social Media content creator
Gusto Restaurant
09.2021 - 03.2023
- Ensuring smooth run of events that any event (wedding, birthday, Christmas, Halloween, NYE, etc…)
- Supervising events from A-Z as in pre-event planning, during event, and post- event feedback and evaluation report
- Ensuring decoration, photography team and all overall operation is up to standard
- Monitoring during events, engaging with customers
- Responsibilities as Admin Assistant, included office work (management) as well as working closely with restaurant managers, chefs, staff and customers
- Creating content, generating new ideas, boosting, supervising videographers on ground to ensure that the vision is met
- Enhanced event visibility by conceptualising and implementing robust marketing strategies
- Managed event budgets, ensuring cost-effective operations
- Developed creative concepts for events, resulting in unique experiences for attendees
- Collaborated closely with sales and marketing teams to boost event success rates
- Executed seamless coordination of food and beverage services at events, enhancing satisfaction levels amongst attendees
- Gathered post-event client feedback and evaluated results to inform future planning
- Worked with marketing teams to promote event coordination services and build solid pipeline of prospective clients
- Reviewed budget and cost estimates to monitor expenditures and increase revenue
- Explained event packages, options and prices clearly to customers
- Obtained client feedback to determine improvements for future events
- Facilitated smooth running of events averaging 200-300 guests
- Registered and briefed attendees on event schedules
- Some Events: Restaurant Anniversary, Christmas Kids event (included fun-educational games), Christmas Adults Party, Halloween Halloween Adults Event, NYE 2021, 80’s Night, Women’s Day Event, Thanksgiving, Valentine’s Day, Mother’s Day, Birthdays (kids & adults)
Private home tutor
Private Household
Beirut, Lebanon
10.2018 - 08.2021
- Canadian student from age 5 until 9
- Provided feedback to parents regarding their child's progress, maintaining open lines of communication for optimal student support
- Created an atmosphere conducive to learning, promoting better concentration and productivity.
- Utilised various teaching methods tailored to individual student needs, maximising understanding of complex subjects
- Reinforced classroom teachings by reviewing key concepts during tutoring sessions, ensuring complete understanding before proceeding to new material
- Identified areas of difficulty within subject matter, developing strategies to simplify complex concepts for student comprehension
- Promoted critical thinking skills through challenging tasks, fostering independent problem-solving abilities
- Tailored teaching style according to each pupil's preferred method of learning, allowing maximum absorption of information
- Taught via Zoom during COVID-19
- Provided extra help with difficult subjects or topics as necessary; ensured full comprehension before moving on
Private Tutor “Online Tutoring”
Private Household
01.2019 - 01.2020
- Tutored two college seniors via Zoom
- Student 1 was French educated; thus, student 1 was taught starting from the basics such as vowels and basic grammar rules as well as speaking, spelling, reading, and writing
- Student 2 was taught how to write essays, make presentations, and research papers
- Both students achieved their goals by getting successful results and graduating with much improved English language proficiency
- Offered distanced learning during COVID-10 pandemic through Zoom
- Utilised innovative teaching methods to increase student engagement
- Assisted students with assignment completion, improving grades and understanding
- Increased academic achievement by providing focused attention in areas of difficulty
- Prioritised student improvement through continuous assessment of academic strengths and weaknesses
- Adapted teaching style to cater to various learning styles of students
Summer Camp Coordinator and Teacher
Basilic Institution
06.2018 - 08.2018
- Coordinator at the Basilic Institution Summer Camp for kids
- Summer camp consisted of teaching kids of ages 6 to 10 how to create artistic crafts as well as English language reinforcement
- Integrated art as part of learning about new concepts to enhance students’ understanding
- Learning through play
- Promoted a positive environment by implementing engaging activities for camp attendees
- Coordinated daily schedules for efficient operation of camp activities.
- Conducted risk assessments, ensured safety at all times
- Built strong relationships with parents through transparent and open communication efforts
Children’s play area Supervisor
Little Me
09.2017 - 12.2017
- Hired for a part-time job at the Little Me play area to assist the staff in supervising and monitoring the children while playing
- Fostered an atmosphere of teamwork for improved productivity
- Ensuring the safety of children by adhering to the company's rules & regulations for a safe environment
- Making sure children are entertained at all times
English teacher
Lebanese Rabia School
09.2015 - 06.2016
- KG2 and Grade one English teacher
- KG3 English and Math teacher
- Enhanced literacy skills by implementing innovative teaching methods
- Developed comprehensive lesson plans for students' improved understanding of the English language
- Fostered a positive learning environment with clear classroom management strategies
- Tailored teaching approach to accommodate individual student needs, promoting academic growth
- Encouraged class participation and critical thinking through interactive assignments
- Liaised with parents regularly for better student progress tracking
- Provided guidance and support to struggling students, leading to significant improvements in their grades
- Supervised and participated in school activities enhancing community engagement and student involvement
- Conducted regular assessments of pupil's work, providing constructive feedback for improvement
- Maintained accurate records of student progress and attendance, supporting administrative tasks
- Upheld high standards of behaviour within the classroom maintaining an optimal learning environment
- Assisted in school event planning contributing towards enhanced school spirit and cohesiveness
Education
B.A - Early Childhood Education-English
Lebanese International University (LIU)
Lebanon 10.2016 - 01.2020
Skills
- Customer relations
- Sales techniques
- Operations management
- Leadership expertise
- Marketing strategies
- Sales strategy development
- MS office proficiency
- Team building and training
- Consulting
- Communication skills
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Accomplishments
Competed in the Hult Prize competition on LIU campus and made it to the top 5 teams.
Personal Information
Date of birth: 10/22/95
Custom
Amel Association, Volunteer
Languages
English
Fluent
Arabic
Native
Timeline
Branch Manager & Social media Manager
4U Supermarket
03.2023 - 12.2024
Events Officer/Admin Assistant/Social Media content creator
Gusto Restaurant
09.2021 - 03.2023
Private Tutor “Online Tutoring”
Private Household
01.2019 - 01.2020
Private home tutor
Private Household
10.2018 - 08.2021
Summer Camp Coordinator and Teacher
Basilic Institution
06.2018 - 08.2018
Children’s play area Supervisor
Little Me
09.2017 - 12.2017
B.A - Early Childhood Education-English
Lebanese International University (LIU)
10.2016 - 01.2020
English teacher
Lebanese Rabia School
09.2015 - 06.2016
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