Sufiyan Momoh Jimoh
IT Support Assistant
Benin City
Summary
Dedicated IT Support Specialist with over four years of hands-on experience in enhancing user experiences through effective device management and support. Expertise in navigating complex software environments and staying updated on the latest IT advancements ensures efficient problem resolution and user satisfaction. Known for strong organizational skills, attention to detail, and the ability to communicate technical concepts clearly, fostering a collaborative atmosphere for users. Committed to delivering exceptional service and support, driving positive outcomes in every interaction.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
INFORMATION TECHNOLOGY SUPPORT ASSISTANT
NNPC E&P LIMITED
04.2022 - Current
- Resolved network connectivity issues by analyzing system logs, identifying problems, and implementing solutions.
- Provide excellent customer service to users.
- Update and maintain users devices.
- Installed, configured, and maintained computer systems, networks, printers, and other peripherals.
- Provided technical assistance to users with hardware and software issues, utilizing strong troubleshooting skills.
- Configured the software application and network settings to ensure compliance with company standards and to enhance optimal performance during the IOR Exams exercise.
- Participated in the setup of VIEWSONIC Boards for viewing of the live broadcast of the transition of NNPC TO NNPCL.
- Participated in the setup of NNPC Abuja Cooperatives election.
System/Network Engineer
E-SENSE TECHNOLOGIES LTD
02.2025 - 12.2026
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization's network infrastructure.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Assisted with implementation and support of network monitoring tools.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
Education
National Diploma - Computer Science and Information Technology
Petroleum Training Institute
Effurun, Delta State01.2021
Bachelor of Science - Information Technology
Miva Open University
Abuja, FCT, Nigeria 04.2001 -
Skills
Proficient in Microsoft Office tools
Strong verbal communication
Analytical problem-solving
Effective prioritization abilities
Skilled in teamwork dynamics
Technical support administration
Strong public speaking abilities
Skilled in managing workflows
Self-driven initiative
Multitasking Abilities
Adaptability and flexibility
Certification
General Health Safety and Environment
Timeline
System/Network Engineer
E-SENSE TECHNOLOGIES LTD
02.2025 - 12.2026
INFORMATION TECHNOLOGY SUPPORT ASSISTANT
NNPC E&P LIMITED
04.2022 - Current
Bachelor of Science - Information Technology
Miva Open University
04.2001 -
National Diploma - Computer Science and Information Technology
Petroleum Training Institute