- Dynamic individual with hands-on experience in security, public relations, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hi, I’m
FRIDAY OKORONKWO
Manama
Summary
Overview
2026
years of professional experience
1
Certificate
Work History
Zain Network Communication
Security and Customer Service Officer
Job overview
- Collaborated with cross-functional teams to enhance customer experience.
- Trained new staff on customer service protocols and systems usage.
- Streamlined communication between departments to ensure timely issue resolution.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
4 Seasons Hotel
Security
Job overview
- Worked closely with court security personnel to ensure the safety and security of all individuals within the courthouse.
- Safeguarded vessel security by establishing access controls and conducting routine security checks on board.
- Improved overall security posture through regular monitoring, analysis, and reporting of security logs.
- Developed curriculum, scheduling trainings and planned district security initiatives.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Delta Security Services
Security
Job overview
- Conducted security assessments for local businesses, providing recommendations for improvements in physical security measures.
- Protected people and property with high-quality security services.
- Improved overall facility security with thorough inspections and regular maintenance of security systems.
- Implemented robust security measures to protect company assets, employees, and visitors from theft, vandalism, or other security breaches.
- Enhanced security by diligently managing access control for gym facilities.
- Observed strict security measures to keep all case information confidential.
Sheraton Hotel
Security and Guest Relations Officer
Job overview
- Worked as a security and guest relations officer at Sheraton Hotels Abuja, Nigeria.
- Developed personalized guest experiences through attentive listening and proactive problem-solving techniques.
- Provided detailed information about hotel amenities and local attractions, enriching guest experiences.
Extra Store
Security and Customer Service Officer
Job overview
- Worked as a security and customer service officer at Extra Store Tubli, Kingdom of Bahrain
Harbor Suites Hotel
Security
01.2023 - Current
Job overview
- Presently working as a Security with Harbor Suites Hotel, Kingdom of Bahrain, 2023 till date |4 Star |
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Assessed electronic security systems and reported malfunctions.
- Strengthened physical security measures including access controls, alarm systems maintenance, and security personnel deployment resulting in decreased unauthorized access incidents.
- Conducted regular security training sessions, raising awareness of potential threats among employees and promoting a strong security culture.
- Observed strict confidentiality regulations to maintain data security.
Nigerian Military
Army Public Relations Officer
08.2002 - 01.2022
Job overview
- Developed and implemented public relations strategies to promote the Nigerian Army's image and interest.
- Crafted and disseminated press releases, media statements, and other communications materials.
- Monitored and analyzed media coverage of the Nigerian Army's activities.
- Developed and maintained relationships with key stakeholders
- Coordinated press conferences, interviews, and other public events.
- Provided counsel to senior Army leadership on public relations and reputation management.
Education
Allison Online Certificate
Diploma Hopitality from Hopitality And Management
07.2023
University Overview
TV College Jos, Nigeria
National Diploma from Film And Television Production
11.2021
University Overview
Skills
- Excellent communication and interpersonal skills
- Conflict resolution and security awareness
- Critical and strategical thinking
- Strong media relations and communication crisis skills
- Familiarity with social media platforms and content management systems
- Strong conceptual and analytical abilities
- Diligent and excellent team spirit
- CRM software
- Database research
- Basic IT skills
- Video Editing Software
- VFX software
- Digital Asset Management (DAM)
- Audio Editing Software
PERSONAL DETAILS
Language Spoken: English
Bilingual or Proficient (C2)
Igbo
Bilingual or Proficient (C2)
Certification
- Health Safety and Environment Level 1
- Health Safety and Environment Level 2
- Health Safety and Environment Level 3
- Certified Professional Caregiving (CPC)
- Basic Life Support (BLS)
- International Executive Diploma in Disaster and Risk Management
- Security Management
- Climate Change
- Emotional Intelligence
- Artificial Intelligence
- Guards Training School (GTS), Kingdom of Bahrain
- International Executive Diploma in Disaster Risk Management
Quote
One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
Timeline
Security
Harbor Suites Hotel
01.2023 - Current
Army Public Relations Officer
Nigerian Military
08.2002 - 01.2022
Security and Customer Service Officer
Zain Network Communication
Security
4 Seasons Hotel
Security
Delta Security Services
Security and Guest Relations Officer
Sheraton Hotel
Security and Customer Service Officer
Extra Store
Allison Online Certificate
Diploma Hopitality from Hopitality And Management
TV College
National Diploma from Film And Television Production
AWARD AND MEDALS
AWARD AND MEDALS
- Nigerian Army Service Award
- United Nations Medal
- Nigerian Army Medals