Summary
Overview
Work History
Education
Skills
Attributes
Educationandqualification
Competence
Localgovernmentarea
References
Personal Information
Interests
AI Agent Development
Timeline
Generic

Eli Tamunotonye Stephen

IT Service Desk Lead
Port Harcourt

Summary

Highly creative and innovative, I thrive as part of a dynamic team, driving impactful results with fresh perspectives and proactive collaboration. I communicate ideas with clarity and passion, inspiring others toward effective solutions. My adaptability allows me to quickly pick up new skills, embrace changing routines, and consistently meet deadlines. With strong interpersonal and communication abilities, I build positive connections and bring a self-motivated, can-do approach that infuses leadership and vision into every project.


Overview

2025
2025
years of professional experience
15
15
years of post-secondary education

Work History

Systems Support Engineer for NAOC Service Desk

Task Systems Nig Ltd
1 2013 - Current
  • Manage Maintain and Repair Computer Software, Hardware and Peripherals

Cybersecurity Analyst

Tranter IT Infrastructure Services
03.2022 - 07.2024
  • Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
  • Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
  • Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
  • Enhanced network security by implementing advanced threat detection and prevention systems.
  • Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
  • Conducted security audits to identify vulnerabilities.
  • Reduced downtime caused by security incidents by establishing robust incident management and recovery framework.
  • Guided IT teams in secure configuration of hardware and software, minimizing vulnerabilities and compliance issues.
  • Leveraged cutting-edge cybersecurity tools and technologies for continuous monitoring and protection of IT infrastructure.
  • Encrypted data and erected firewalls to protect confidential information.
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.

Computer Studies Teacher, Assistant Administrator, Secretary

Seat of Wisdom Secondary School (NYSC)
01.2012 - 01.2013
  • Create Class notes, Teach Students, Prepare Tests and Exams and responsible for all administrative work for the school

Website Designer and Developer, SEO & Internet Marketing

Intivion Technology Pvt.
01.2011 - 12.2011
  • Responsible for Flash animation and Banner/Header Design on website redesign projects, also website optimization keyword research

Workstation Controller Trainee

Equipment & Controls Nig Ltd
01.2009 - 03.2009
  • Assisted in the monitoring and managing control processes in client remote sites using DeltaV WorkStation, reporting process state to the field agents

Hardware Maintenance Technician

Way Computronics Nig Ltd
01.2008 - 03.2008
  • Deployed and Serviced Computer Hardware and Peripherals, Troubleshooting repair and resolving any errors and faults

ICT Help Desk Support Trainee

Nigerian Agip Oil Company Ltd
01.2007 - 03.2007
  • Deployed and install Computer Software, Hardware and Peripherals, Troubleshooting repair and resolving any errors and faults

Education

Professional PG Diploma - Customer Relationship Management

Institute of Customer Relationship Management
01.2012 - 12.2012

Diploma - Design and Digital Media

Edit Institute
01.2010 - 12.2011

B.Sc. - Computer Engineering

Kwame Nkrumah University of Science and Technology
01.2006 - 12.2010

Senior Secondary School leaving Certificate - undefined

Bereton College
01.1996 - 12.2002

Skills

Great communication skills

Attributes

  • Proven ability to work independently and effectively as part of a team to achieve desired results
  • Capable of expressing myself convincingly when sharing ideas and possible solutions
  • Learn new skills quickly and adopt new routine and work within timeframe
  • Versatile
  • Possesses good interpersonal relations and communication skills
  • Self-motivated with a can-do attitude of leadership quality

Educationandqualification

  • Professional PG Diploma in Customer Relationship Management, Institute of Customer Relationship Management, Umuahia, Nigeria, 01/01/12 - 12/31/12
  • Diploma in Design and Digital Media, Edit Institute, Mumbai, India, 01/01/10 - 12/31/11
  • B.Sc. Computer Engineering, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana, 01/01/06 - 12/31/10
  • Senior Secondary School Leaving Certificate, Bereton College, Port Harcourt, Nigeria, 01/01/96 - 12/31/02

Competence

  • Great communication skills with clear and articulate verbal and written English
  • Advanced proficiency with Microsoft Office 2010-13, Word, Excel, PowerPoint and Publisher
  • Digital Graphic design using Adobe Creative Suite, Photoshop, Illustrator and Flash
  • Digital production, Autodesk 3D modeling and animations with 3D Max and Maya
  • Web 3.0 development and internet strategy using Html, CSS, Dreamweaver and Joomla CMS
  • Search Engine Optimization, Social Media Marketing, Google Absence
  • Configuring and administering Windows 7, Operating Systems
  • Installation and maintenance of computer hardware and software applications
  • Network troubleshooting
  • Basic operation of the Emerson DeltaV Workstation Controller

Localgovernmentarea

Akuku Toru

References

Available Upon Request

Personal Information

  • Place of Birth: Rivers
  • Date of Birth: 12/10/84
  • Gender: Male
  • Nationality: Nigerian
  • Marital Status: Married

Interests

AI Development and Applications

Internet of Things and Automation

AI Agent Development

I am deeply interested in AI development and its transformative applications across industries. i believe its the most impactful technology ever. My focus is on leveraging AI to solve complex problems, enhance efficiencies, and drive innovation. I am particularly drawn to exploring how AI can revolutionize fields like  , business process automation and customer experience, even cybersecurity as well, the ethical and practical implications of AI in real-world scenarios.

Timeline

Cybersecurity Analyst

Tranter IT Infrastructure Services
03.2022 - 07.2024

Computer Studies Teacher, Assistant Administrator, Secretary

Seat of Wisdom Secondary School (NYSC)
01.2012 - 01.2013

Professional PG Diploma - Customer Relationship Management

Institute of Customer Relationship Management
01.2012 - 12.2012

Website Designer and Developer, SEO & Internet Marketing

Intivion Technology Pvt.
01.2011 - 12.2011

Diploma - Design and Digital Media

Edit Institute
01.2010 - 12.2011

Workstation Controller Trainee

Equipment & Controls Nig Ltd
01.2009 - 03.2009

Hardware Maintenance Technician

Way Computronics Nig Ltd
01.2008 - 03.2008

ICT Help Desk Support Trainee

Nigerian Agip Oil Company Ltd
01.2007 - 03.2007

B.Sc. - Computer Engineering

Kwame Nkrumah University of Science and Technology
01.2006 - 12.2010

Senior Secondary School leaving Certificate - undefined

Bereton College
01.1996 - 12.2002

Systems Support Engineer for NAOC Service Desk

Task Systems Nig Ltd
1 2013 - Current
Eli Tamunotonye StephenIT Service Desk Lead