Meeting people
Stephen Diya Oginni
Card Operations, Digital and E-channels program delivery
Somolu,Lagos
Summary
Result-oriented Product Manager and credit card specialist with a strong background in product research and development, marketing management, campaign development, data analysis, and market trends; I have a proven record of successfully leading all phases of diverse technology projects as well as contributing through research, and modern best practices while increasing productivity and organizational performance. This was recently demonstrated in the launching of West Africa’s first American Express cards whose operations and product management was facilitated by me. I currently seek career advancement opportunities in product-related roles in the tech space.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Access Bank PLC
Lagos
08.2020 - Current
- Facilitated E-PIN solution on debit and credit cards to enable card activation on Omni channels
- This reduced customer complaints by about 60% and increased the card activation rate to 98.5%
- Managed the end-to-end rebranding of the Premium Black Access Card from conceptualization to launching
- With this premium credit card, customers have immense global benefits for local and international usage,such as free access to over 800 premium lounges globally and 36 exclusive lounges within Nigeria
- This currently has over 1,000 subscribers as of today and still counting
- Successfully executed and coordinated contactless debit and credit card issuance and usage which increased customers’ satisfaction and ease of banking across the globe
- Increased the use of payment cards from 2.5 million to over 13 million, with approx
- 42 million Access Bank customers
- Collaborated with the risk management and internal audit departments to reduce compliance issues by 30%
- Facilitated the implementation of a module-based product system for effective pricing which grew sales by 5 times in 2 months
- Conceptualized and built a New Card Management system which was generally accepted by the team
- This helped to assure the card holders of secure,reliable transactions with fraud protection
- Harmonized erstwhile diamond bank and Access Bank Credit card portfolios for a successful merger
- Served as a key stakeholder in rolling out a Dual Transaction Service (DTS) product, a credit card that allows salaried customers access to 300% of their monthly net income
- With the product, the bank onboarded approx
- 400,000 customers and still counting
- Led the delivery of first indigenous issuance of American Express card (AMEX cards) which has increased or income line on credit cards by over 25%
- Successfully delivered card activation functionality on the Access More Mobile App to increase customer experience and increase transaction rate to average of 89%
- Led the ideation and currently supporting the operations of the Dual Transaction Service (DTS) Credit cards – an hybrid credit card product for mass market that increased revenue by 1.2billion year on year
- Built an easy-to-read template and dashboard to aid analytics of card activities and automation of its reports
- Served as a member of the team responsible for engineering the automation of Card Maintenance fee processing for all Access Bank customers
- Led full product development cycles from problem definition to market entry to ensure that customer pain points are addressed
- Collaborate with key external partners to drive continuous relationships for improved business growth
- Conduct regular research to test and analyze E-channels system feasibility, design, operation and performance
- Worked with my team on integrating and harmonizing Access bank and defunct Diamond Bank card operations during the merger.
Card Product Implementation Specialist
Access Bank PLC
Lagos
04.2019 - 08.2020
- Developed various strategies for new and existing card products and schemes, greatly enhancing market penetration
- Identified and implemented critical success factors for existing and newly developed products
- Responsible for successfully implementing all card product initiatives and monitoring product performanceafter go-live dates to measure market acceptability
- Engineered end-to-end compliance activities by conducting regular inspections to ensure the bank adheres to set internal and external rules on cards and monitoring and analyzing risk areas in the bank’s operations to ensure compliance with regulatory standards
- Developed ServiceLegal Agreement and Memorandum of Understanding for up to 500 Vendors and Third-Party Processors
- Managed the successful implementation of new regulations on card business to ensure conformity to set standards.
Card Operations Officer
Access Bank PLC
Lagos
12.2018 - 04.2019
- Generated Monthly Transaction Analysis Reports to provide insights during Team Leads meetings and Divisional Collegiate
- Worked closely with the Anti-Fraud unit to ensure all access travel and USD debitcards are effectively tracked and managed
- Ensured Enrollment of customers’ credit cards and debit cards on 3D secure code for One Time Password (OTP) generation
- Liaise with third-party priming companies to ensure prompt delivery of customers’ cards
- Coordinated up to 30 projects leading to the successful roll-out of cards and improvement, coordination, and Implementation of the processes
- Responsible for issuing, maintaining, and authorising USD and NGN creditcards.
Internal Audit Intern
Sterling Bank PLC
Lagos
04.2017 - 11.2017
- Assisted in the auditing of systems to identify gaps and submitted reports to respective teams and their Executive Directors to facilitate the effective resolution of the identified issues
- Implemented the best audit and business practices in line with applicable internal audit statements
- Assisted in the development, implementation and maintenance of internal audit policies and procedures in accordance with local and international best practices
- Ensured complete, accurate and timely audit information is reported to Management and/or Risk Committees
- Receipt and dispatch of incoming and outgoing mail and escalation to appropriate authorities when necessary
- Effectively handled Stock management and Requisition for the entire branch.
Volunteer
Engraced lifestyle Foundation
Lagos
01.2019 - Current
- Coordinated up to 5 outreach programs focused on providing quality education to children subjected to child labour and empowering the slum communities through skill acquisition programs.
Volunteer
Access Bank Marathon
Lagos
01.2019 - Current
- Served as a volunteer for up to 4 years in the Access Bank Lagos City Marathon, a silver-label marathon held annually in Lagos
Education
Bachelor of Technology - Biology
FEDERAL UNIVERSITY OF TECHNOLOGY
2015
Skills
- Data Analysis
- Microsoft Excel
- Product Management
- Collaboration and leadership
- Project Management
- SPSS
- Strategic Planning
- Business Operations
- TUGA
- ITC
- FIMI
- Market research
- JIRA/Confluence
- Wireframing & Mockup
- Excellent Communication
- Stakeholder Management
- Adaptability and Dependability
- Operations Support
Certification
- Certified Card & Payments Professional Exam - Cards and Payments I (CCPP 1) |2022|
- Corporate Finance Fundamentals – Corporate Finance Institute |2019|
- Chartered Institute of Bankers of Nigeria (ACIB) |2019|
- Data Analysis with MsExcel and SQL – Utiva Data School |2019|
- Training on Anti-money laundering – Access Bank PLC |2018|
- Regulatory Compliance – Access Bank PLC |2016|
Interests
Travelling
Timeline
Access Bank PLC
08.2020 - Current
Card Product Implementation Specialist
Access Bank PLC
04.2019 - 08.2020
Volunteer
Engraced lifestyle Foundation
01.2019 - Current
Volunteer
Access Bank Marathon
01.2019 - Current
Card Operations Officer
Access Bank PLC
12.2018 - 04.2019
Internal Audit Intern
Sterling Bank PLC
04.2017 - 11.2017
Bachelor of Technology - Biology
FEDERAL UNIVERSITY OF TECHNOLOGY
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