Stephen Ogunlade
Kitchener,Ontario
Summary
Self-motivated Medical Sales Representative with over 4 years of experience in product sales with history in account and territory management. Poised professional with background developing loyal, professional relationships with clients. Known for excellence in product knowledge, sales pipeline expansion and customer retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Sales Representative
Phamatex Industries Limited
02.2023 - 02.2024
- Working independently and within teams to generate meetings with healthcare professionals in order to promote company products
- Conducted informative presentations for physicians and other healthcare professionals, enhancing understanding of product benefits and features
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Optimized territory management by regularly analyzing sales data and adjusting strategies accordingly, maximizing efficiency.
- Attended industry conferences to network with potential clients, expanding business opportunities within the market.
- Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
- Leveraged extensive product knowledge to articulate compelling value propositions that resonated with prospective customers'' needs and pain points.
- Penetrated new territories, successfully establishing relationships with 10 new accounts.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Provided exceptional customer service by addressing concerns promptly and offering tailored solutions, fostering customer loyalty.
- Proactively managed client correspondence and recorded tracking and communications.
- Working independently and within teams to generate meetings with healthcare professionals in order to promote company products
- Promoting and presenting the company's products at hospitals, clinics, and pharmacies while managing their accounts
- Sharing clinical information and studies with healthcare professionals aimed at better positioning of the company products
- Ensuring physical availability of company products across all channels and touchpoints (both medical and trade) to grow company brands in my territory
- Establishing and nurturing client relationships by developing strong relationships with key decision makers
- Assisting management in devising sales plans and strategies, developing forecasts, budgets, and operating plans for product sales channels.
- Visiting and tracking product visibility and availability in retail and proximity outlets to check product's availability
- Stayed up-to-date on industry advancements by participating in continuing education courses and attending relevant seminars.
- Planning and executing medical activities within dedicated territory to generate product awareness and recommendation
Pharmacist
Jacobson Pharmacy and Stores
02.2022 - 02.2023
- Handling of patient care services in line with assigned performance benchmarks and market realities
- Educated patients on proper medication use.
- Filling of both Over-the-Counter and prescription medicines after proper screening for medication-related error while providing medication error intervention when necessary
- Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Coordinating and supervising activities of other support staff such as pharmacy technicians and Pharmacy assistants.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
- Supervised team of 8 support staffs including pharmacy technicians and Pharmacy assistants and helped to resolve issues arising during shifts.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Mentored and trained new intern pharmacists and pharmacy technicians, fostering supportive work environment focused on professional growth.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
State Pharmacy Specialist
Howard University Global Initiative Nigeria (HUGIN)
08.2021 - 01.2022
- Providing technical support in strengthening pharmacy systems and pharmacists' capacity on pharmacy best practices and quality pharmaceutical care in PMTCT, ART, and TB/HIV services in project supported facilities with additional focus on pediatric subpopulation
- Training of community and facility pharmacists on pharmaceutical care, monitoring and evaluation, and drug logistics in HIV/AIDS
- Pioneering and implementing Community Pharmacy ARV refill Program (CPARP) in 11 LGAs in Lagos State including Ikorodu LGA
- Responsible for strengthening of pharmacy systems in community pharmacies in sustainable manner to increase private sector participation in HIV/AIDS service provision in community
- Conducting stakeholder engagement and advocacy visits to relevant professional bodies such as Ministry of Health (MOH), Pharmaceutical Society of Nigeria (PSN), Pharmacist Council of Nigeria PCN), Association of Community Pharmacist of Nigeria (ACPN), Association of Lady Pharmacists (ALPS), and Young Pharmacist group (YPG)
- Responsible for ensuring efficient drug supply chain and drug inventory management within supported facilities and community pharmacies in collaboration with GHSCPSM
- Developing and implementing strategies for increasing facility and community pharmacists' capacity and involvement in delivery of quality Pharmaceutical Care services especially as it relates to HIV/AIDS, OIs and TB, differentiated drug delivery (DDD), and distribution of HIV Self-Test kits
- Coordinating formation and functionality of Medicines and Therapeutic Committees in project facilities in collaboration with state teams to address issues of continuity on treatment and viral suppression with goal of achieving undetectable viral load
- Strengthening Enhanced Adherence Counseling (EAC) service cascade for virally unsuppressed clients and Drug and Therapeutic Committee/Pharmacovigilance meetings to review clients' specific quality of care indicators
- Ensuring active Pharmacovigilance is maintained across all supported sites for early identification, screening, management, and prevention of adverse drug reactions
- Providing Pharmacy M&E support and the proper use of data collecting tools for project documentation, collation, and analysis of project data, reporting of verifiable and complete data, adherence to SOPs, and continuous quality improvement (CQI)
- Responsible for timely collation of daily, weekly, monthly, and quarterly project programmatic reports on all pharmacy-related activities
- Responsible for collation and provision of timely and complete summaries and analysis of pharmacy-based M&E data that demonstrates project target and indicator attainment.
Medical Sales Representative
Phamatex Industries Limited
03.2020 - 07.2021
- Conducted informative presentations for physicians and other healthcare professionals, enhancing understanding of product benefits and features.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Supported 50% territory growth by working with sales leaders and using effective targeting of under-tapped regions.
- Optimized territory management by regularly analyzing sales data and adjusting strategies accordingly, maximizing efficiency.
- Attended industry conferences to network with potential clients, expanding business opportunities within market.
- Leveraged extensive product knowledge to articulate compelling value propositions that resonated with prospective customers'' needs and pain points.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Provided exceptional customer service by addressing concerns promptly and offering tailored solutions, fostering customer loyalty.
- Proactively managed client correspondence and recorded tracking and communications.
- Working independently and within teams to generate meetings with healthcare professionals in order to promote company products
- Promoting and presenting company's products at hospitals, clinics, and pharmacies while managing their accounts
- Sharing clinical information and studies with healthcare professionals aimed at better positioning of company products
- Ensuring physical availability of company products across all channels and touchpoints (both medical and trade) to grow company brands in my territory
- Establishing and nurturing client relationships by developing strong relationships with key decision makers
- Assisting management in devising sales plans and strategies, developing forecasts, budgets, and operating plans for product sales channels
- Visiting and tracking product visibility and availability in retail and proximity outlets to check product's availability
- Planning and executing medical activities within dedicated territory to generate product awareness and recommendation
Medical Sales Representative
Worldwide Healthcare- AstraZeneca Division
06.2019 - 02.2020
- Executing One-on-One visits, Continuous Medical Education, and Focused group meeting to improve recommendation score among Health Care Practitioners for Oncology brands of AstraZeneca
- Responsible for proper detailing of company's product to healthcare practitioners, especially medical doctors
- Organizing clinical meetings where company's product are presented and reiterate any improvement so as to scale-up sales or maintain it
- Working with health institutions in territory to get Local Purchasing Orders for company and ensure timely supply of all products on the list
- Visiting and tracking product visibility and availability in retail and proximity outlets to check product's availability
- Planning and executing medical activities within dedicated territory to generate product awareness and recommendation
- Increasing visibility and awareness of company's pharmaceutical and medicinal products and ultimately maximizing sales growth.
- Nurtured long-term client relationships through regular follow-up visits, ensuring satisfaction with products and services provided.
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
- Conducted market research to collect information and insights about target market.
- Expanded market share by proactively prospecting new clients through targeted cold calls, emails, and in-person meetings.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
Locum Pharmacist
Shekinal Specialties Limited
08.2018 - 12.2018
- Patient Counseling, Medication review, point-of-care testing, and other pharmaceutical care routines
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Product ordering and inventory management in line with FIFO to achieve smooth operations and minimal losses to expiration
- Handling of patient care services in line with assigned performance benchmarks and market realities.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Contributed to revenue growth through effective cost containment measures such as generic substitution whenever appropriate.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Reduced medication errors within the pharmacy by developing and implementing continuous quality improvement program.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Technical Assistant-Pharmacy
Howard University Global Initiative Nigeria- USAID funded project
01.2017 - 07.2018
- Providing technical support in strengthening pharmacy systems and pharmacist's capacity to provide quality pharmaceutical care services and ensuring Pharmacy Best Practices in area of PMTCT, ART, TB care, and reproductive health in the state both at facility and community
- Responsible for ensuring Pharmacy Best Practices and prompt documentation at supported sites
- Strengthening establishment and functionality of Drugs and therapeutic Committee/Pharmacovigilance committee at supported facilities
- Strengthening ADR monitoring and reporting at supported health facilities and collating NAFDAC pharmacovigilance forms
- Engaging with Pharmacist council of Nigeria (PCN), Pharmaceutical Society of Nigeria (PSN), association of Community Pharmacy of Nigeria (ACPN), and other key stakeholders on issues relating to project goals
- Responsible for devolvement of stable and willing clients to community pharmacies of their choice (a form of differentiated care model aimed at improving retention) and ensuring retention of such clients in care by providing routine monitoring and supervisory visits to Pharmacies
- Coordinating and facilitating training on pharmaceutical care of HIV/AIDS, Supply Chain Management, Monitoring and Evaluation for community pharmacists providing ART services
- Fostering proper commodity inventory management and reporting at service delivery points
- Building capacity of healthcare workers in delivery of pharmaceutical care services as it relates Testing and Counseling and TB care and support, and establishing a community-based continuum of care for clients on therapy at pharmacies
- Validating LMIS reports submitted by supported facilities
- Ensuring consistent availability of HIV commodities at supported facilities by properly validating the Combine Requisition and Receipt Form (CRRF) and fostering a relationship with State LMCU
- Collating, validating, and analyzing data supporting project targets and indicators and submitting monthly reports to Senior Pharmacy Specialist
- Conducting periodic monitoring and supportive visits to facilities evaluating and strengthening inventory control mechanism and adherence to national treatment guidelines.
Pharmacist Consultant in the HIV Epidemic Control
Howard University - USAID funded SIDHAS project
12.2015 - 09.2016
- Coordinated a team of 15 volunteers responsible for achieving epidemic control in Calabar South LGA through targeted HIV Counselling and Testing at the community
- Ensured proper linkage of positive clients identified from the community to health facilities for continuum of care and ensuring their retention in care
- Rendered Pharmaceutical care services to People living with HIV (PLHIV) by checking for adverse drug reactions (ADRs) to HAART as well as providing ADRs intervention where necessary, providing medication adherence counseling to PLHIV and screening for medication-related errors on prescription order
- Provided drug information to facility healthcare workers
- Documentation using the Adult and Pediatric Pharmacy daily worksheet and pharmaceutical care daily worksheet as well as sending daily, weekly, and monthly reports (Pharmacy Services Monthly Summary, Pharmaceutical Care Monthly Summary, Combine Report, requisition, Issue and Receipt Form).
Intern Pharmacist
Obafemi Awolowo University Teaching Hospital
10.2014 - 10.2015
- Review and filling of patient's prescriptions
- Maintained compliance with federal and state regulations while adhering to pharmacy policies and procedures during daily operations.
- Assisted pharmacists in conducting medication therapy reviews, identifying potential drug-related problems and formulating interventions to enhance patient care.
- Educated patients on proper medication administration techniques, potentially reducing adverse effects or complications from incorrect usage.
- Participated in continuing education opportunities, staying current with industry advances and maintaining up-to-date knowledge of pharmaceuticals.
- Assisted pharmacist in final review of filled prescriptions.
- Managed drug and supply inventories.
- Promoted medication adherence through regular follow-ups with patients, offering support as needed throughout their treatment journey.
- Ensuring rational use of drugs by patients
- Providing patients with adequate drug advice and counseling
- Documentation, extemporaneous compounding, stock taking for inventory purpose
- Rendering comprehensive pharmaceutical care services to PLHIV
- Extemporaneous preparation of drugs.
Education
Bachelor of Pharmacy - Pharmacy
Obafemi Awolowo University
Ile-Ife, Nigeria07.2014
Skills
- Effective Communication
- Product and Service Sales
- Pharmaceutical sales
- Territory Development
- Lead Generation
- Sales Presentations
- Cold-calling
- Salesmanship
Education Certification Training
- Obtained Bachelor of Pharmacy (B.Pharm) Degree with distinction- Evaluated by the Pharmacy Examining Board of Canada (PEBC) to be equivalent to a Canadian Bachelors Degree
- University of Washington Course: Leadership and Management in health-Added skills include program planning, conflict management, effective communication, marketing, financial strategy and other key areas as related to health.
- University of Washington Course: Principle of STD/ HIV research
References
Available Upon Request
Certification
- Leadership and Management in Health, University of Washington
- Monitoring and Evaluation, Piston and Fision
- Principles of HIV/STD research
- Pharmaceutical Care
Timeline
Medical Sales Representative
Phamatex Industries Limited
02.2023 - 02.2024
Pharmacist
Jacobson Pharmacy and Stores
02.2022 - 02.2023
State Pharmacy Specialist
Howard University Global Initiative Nigeria (HUGIN)
08.2021 - 01.2022
Medical Sales Representative
Phamatex Industries Limited
03.2020 - 07.2021
Medical Sales Representative
Worldwide Healthcare- AstraZeneca Division
06.2019 - 02.2020
Locum Pharmacist
Shekinal Specialties Limited
08.2018 - 12.2018
Technical Assistant-Pharmacy
Howard University Global Initiative Nigeria- USAID funded project
01.2017 - 07.2018
Pharmacist Consultant in the HIV Epidemic Control
Howard University - USAID funded SIDHAS project
12.2015 - 09.2016
Intern Pharmacist
Obafemi Awolowo University Teaching Hospital
10.2014 - 10.2015
Bachelor of Pharmacy - Pharmacy
Obafemi Awolowo University
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