Stephen Andrew

• Liaised effectively between customers and internal departments to facilitate smooth transactions.
• Enhanced sales performance with thorough knowledge of Tax Relief.
• Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
• Used active listening and relationship-building skills to assess customer needs, build rapport, and deliver viable solutions.
• Made Outbound and took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
• Kept Tax Relief knowledge up-to-date by attending regular training to deliver reliable information with confidence.

• Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
• Provided after-sales support as required, enhancing overall customer experience.
• Performed regular follow-ups with prospective customers, leading to increased conversion rates.
• Enhanced sales performance with thorough knowledge of the Credit Repair Industry.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Negotiated and closed sales to secure profitable deals.

● Remotely communicated with prospects with a friendly and comfortable approach aiming at the sales of the final expense life insurance plan.

● Generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

● Increased the number of sales leads per day by 25% with strategic cold calling and telemarketing skills.

• Secured new business opportunities by cultivating strong relationships with potential clients.
• Developed strategic partnerships for sustained growth.
• Negotiated contracts with vendors to secure best possible terms.
• Delivered excellent customer service by addressing queries promptly and effectively.
• Managed key accounts, ensuring high levels of customer satisfaction.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Contacted and converted potential customers via telephone, email and in-person enquiries.

• Provided after-sales support, enhancing customer satisfaction and loyalty.
• Educated customers about product features and benefits, driving informed purchasing decisions.
• Identified potential leads, resulting in improved sales performance.
• Maintained thorough records of all sales activities to ensure transparency.
• Regularly updated professional knowledge through workshops and seminars for enhanced performance.
• Developed comprehensive knowledge of product offerings to facilitate customer decisions.
• Resolved customer concerns promptly to maintain satisfaction.