Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
CustomerServiceRepresentative
Stephen  Adebayo

Stephen Adebayo

Project Manager/Agricultural Extension Manager
Mowe,Ogun State

Summary

Client Services Manager providing leadership to Job titles and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.

Visionary individual with more than Number years' working as a Client Services Manager for a Type of Company organization. Determined and experienced in Type of Skill and Type of Skill.

Visionary Client Services Manager with exemplary skills in Type of Skill and Type of Skill. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.

Diligent Client Services Manager known for being a capable and patient leader. Exceptional Type of Skill and Type of Skill skills. Pursuing a new role where hard work and dedication will be highly valued.

Inspiring Client Services Manager with excellent Skill and Skill skills. Highly effective at juggling multiple projects at once. Known for detail-oriented work and creative problem solving.

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Customer Manager offering Number-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Motivated Project Manager with Number years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction.

Qualified Job Title versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as optimizing team skills. Track record of on-time rollouts that met all project milestones and surpassed quality expectations.

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Hardworking Project Manager offering more than Number years of leadership experience working with Type teams on Type projects. Successful at building and maintaining open communication between team members, clients and leadership. Quality-driven and proactive with advanced understanding of contract management, contractor oversight and construction administration.

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings Number years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Astute Social Services Director offering extensive research, grant writing and communication skills.

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Determined Job Title adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.

Intelligent Social Services Director with budget monitoring and program oversight expertise. Enthusiastic professional with more than Number years of working in community to provide information regarding available programs.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Project Manager, Client Services

Smartflow Technologies Ltd
Oregun, Lagos
11.2020 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Drove team success through shared vision and recognition of quality performance.
  • Managed projects from procurement to commission.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Identified plans and resources required to meet project goals and objectives.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Planned, designed and scheduled phases for large projects.
  • Maintained clear communication with precise technical writing to document and inform critical processes.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Maintained client files with sales contracts, records of client interactions, client notes and other information.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.

Class Administrator

Divinewill International Schools
Mowe, Ogun
01.2019 - 10.2020
  • Collaborated with team members to achieve target results.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Improved operations through consistent hard work and dedication.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Prepared variety of different written communications, reports and documents.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Participated in team-building activities to enhance working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Drove operational improvements which resulted in savings and improved profit margins.

Lead Facilitator

God Can Institute
Mowe, Ogun
04.2017 - 06.2018

Education

B.sc - Agricultural Extension Management

National Open University of Nigeria
Lagos
10.2012 - 09.2018

Skills

    Project planning and development

undefined

Accomplishments

  • Nominated for the Employee of the month Award for spurring more than 80% growth for 5 consecutive months.
  • Increased company revenue by $500,000 by negotiating Calibration and Automation of a fuel station.
  • Improved customer satisfaction ratings by 90% by providing solutions to call outs and updated reporting .

Software

ERP

Microsoft Excel

Microsoft Outlook

Googlesheets

Googlemail

Asana

Certification

Agile Project Management

Interests

Music

Project planning and development

Project Management

Agriculture

Administration

Timeline

Agile Project Management

08-2022

Project Manager, Client Services

Smartflow Technologies Ltd
11.2020 - Current

Class Administrator

Divinewill International Schools
01.2019 - 10.2020

Lead Facilitator

God Can Institute
04.2017 - 06.2018

B.sc - Agricultural Extension Management

National Open University of Nigeria
10.2012 - 09.2018
Stephen Adebayo Project Manager/Agricultural Extension Manager