Stephanie Oyor Joy
Hospitality Consultant
River Park Estate, Cluster 4, Abuja,Federal Capital Territory
Summary
Dedicated to delivering exceptional administrative and managerial services and promoting a happy and satisfied customer experience. skilled in working alone or with a team, with over 7 years of working experience in the hospitality sector.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Business Development Manager
Kuyash Place
08.2024 - Current
- Menu engineering: We design and created pricing that would consistently deliver proper revenue generation and appeal to the target audience.
- Food Costing, We carried out inept market analysis on different food items and came up with proper pricing that guarantees constant ROI
- Organized different theme of events that drives sales and attract attention to the restaurant.
- Operational Audits & Efficiency: Analyze current workflows to reduce wait times and improve service speed.
- Technology Integration: Advise on and implement modern systems such as new POS or reservation platforms, for better efficiency
Hospitality Consultant
Aduvie International School
08.2023 - Current
- Facilitated food safety training for the kitchen staff to better equip them with essential food safety practices and ensure they consistently uphold proper standards.
- Grooming and kitchen workflow for effective use of kitchen utensils, and restrictions of access to unverified non-kitchen staff members.
- Created daily food consumption menus for the school to ensure healthy meals are consistently provided.
- Developed a comprehensive recipe guide for the school, aimed at ensuring consistent quality and taste in the food offerings.
Director
Diamond Grills & Lounge
08.2020 - Current
- I was involved in interviews and recruitment of new employees, and also provided supervision and training to all newly recruited staff.
- We coordinate events to commemorate special occasions, including weekends, birthdays, Valentine's Day, Independence Day, Christmas, and New Year's Day celebrations.
- Engaged in radio presentations, worked with PR’s, DJs, digital marketers, and liquor brands, to influence and promote the company
- Encouraged feedback for improvements, and follow up on monthly basis on all visiting guest and walk in customers.
Hotel/F&B Consultant
Fortress Hotel
10.2024 - 03.2025
- Liaised with customers, management, and the sales team to better understand customer needs and recommend appropriate solutions.
- Hotel Branding, we assisted in defining the unique brand identity and positioning the hotel strategically within the market.
- S.W.O.T Analysis, we helped in assessing the strengths, weaknesses, opportunities, and threats, to provide a clear picture of the hotel's competitive position.
- Market Forecast, We provided a projection of future market trends and their potential impact on the Business.
- We conducted a thorough analysis of the current market landscape, including competitive analysis, demand trends, pricing strategies, and guest demography.
- Customer service training: We trained our staff to deliver exceptional customer service that exceeds guest expectations.
MD Personal Assistance
MBA Forex Institute
01.2018 - 06.2020
- Liaise with vendors, contractors, professional services personnel, to properly access products in alignment in needs and specifications of management.
- Help with daily time and calendar management, attending to different clients coming to inquire about the company's investment programs.
- Planned travels for staff and visitors, including vouchers and flight bookings, hotel reservations, and ground transportation.
- Processed important documents and made sure files are kept properly and saved.
Education
Bachelor of Science - Computer Science
University of Port Harcourt
Choba, Port Harcourt07.2024
High School Diploma - Hotel Management
Hospitality Business School
Omole Phase 2, Lagos State07.2023
Skills
Business development
Relationship development
Team leadership
Meticulous Attention to details
Efficient in multi tasking
Microsoft Excel
Timeline
Hotel/F&B Consultant
Fortress Hotel
10.2024 - 03.2025
Business Development Manager
Kuyash Place
08.2024 - Current
Hospitality Consultant
Aduvie International School
08.2023 - Current
Director
Diamond Grills & Lounge
08.2020 - Current
MD Personal Assistance
MBA Forex Institute
01.2018 - 06.2020
Bachelor of Science - Computer Science
University of Port Harcourt
High School Diploma - Hotel Management
Hospitality Business School