Open To Work
Stephanie Onwuocha
Technical Support
Ikoyi,LA
Summary
Results-driven Technical Support Representative skilled in technical troubleshooting, remote support, and IT security compliance. Committed to delivering exceptional customer assistance and ensuring efficient resolution of technical issues.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
James Cubitt Resources
Lagos, Nigeria
10.2024 - Current
- Provided technical assistance to customers via phone and email.
- Diagnosed and resolved hardware, software, and network-related issues efficiently.
- Installed and configured computer systems, applications, and peripherals.
- Assisted staff by remotely accessing systems via TeamViewer and the help desk for efficient troubleshooting.
- Assisted users with account setup, password resets, and access permissions.
- Delivered clear technical guidance and user training to non-technical staff.
- Ensured compliance with IT security policies and data protection standards.
- Escalated complex technical issues to higher-level support teams when necessary.
Sales Executive
Sujimoto Group
Ikoyi, LA, Nigeria
10.2022 - 10.2022
- Pitched to potential customers, so they end up buying our products or referring our services to others, thereby exceeding the quarterly sales target.
- Maintained a proper record of the customers, followed up with them, and drafted analytical, well-documented customer reports.
- Established sales goals by forecasting sales quotas, overseeing all marketing activities, and directing performance evaluations.
- Managed customer inquiries, providing timely responses and solutions.
- Utilized CRM software for tracking leads and managing sales processes efficiently.
HR Assistant
BUA Group
Victoria Island, LA, Nigeria
08.2021 - 06.2022
- Assisted in organising employee onboarding and training sessions.
- Maintained accurate employee records and updated HR databases.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing, and coordinating company events.
- Tracked various statistics and kept detailed records to support the human resources department.
- Screened applicant resumes, and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at the direction of supervisory staff.
Education
Bachelor of Science - Computer Science
Caleb University
Lagos, Nigeria09-2020
Skills
- Technical troubleshooting
- Remote support
- Network diagnostics
- IT security compliance
- Clear communication
- Time management
- Team collaboration
- Operating systems
- Microsoft outlook
- MS office proficiency
Languages
English
Native
Native
Timeline
Technical Support Representative
James Cubitt Resources
10.2024 - Current
Sales Executive
Sujimoto Group
10.2022 - 10.2022
HR Assistant
BUA Group
08.2021 - 06.2022
Bachelor of Science - Computer Science
Caleb University