Stephanie Madukaife
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Trained to cultivate relationships with customers to build trust and extend loyalty. Keen on exceeding team goals and obtaining growth for the company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Manager of Operations
Oma Beauty
08.2023 - Current
- Utilized email, WhatsApp and various social media accounts to address customer complaints, issues, and enquiries promptly and effectively.
- Demonstrated strong communication skills by resolving customers concerns and providing satisfactory solutions through written interactions.
- Maintained general appointment calendar ensuring timely scheduling and follow-up to optimize customer satisfaction.
- Proficiently handles administrative tasks, such as data entry, documentation and record keeping to support efficient operations.
- built business through commitment to excellent customer service resulting in customer loyalty and retention.
- Maximize business efficiency by completing thorough and accurate daily management task such as over seeing registers organizing inventory and delegating tasks.
Customer Service Representative Agent
Bloomex
01.2022 - 07.2023
- Responded to customer requests for product, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customers needs and resolving concerns.
- Answered telephone calls promptly to avoid on-hold wait times.
- Facilitated the prompt resolution of customer complaints and doubled CSAT.
Customer Service Representative
Dispatch Solution Pro
11.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted call-in customers with question and orders
- Resolved concerns with products and services to help with retention and drive sales.
- Increased sales and revenue generations by 34% for 5 consecutive months.
Sales Associate(hybrid)
Persianas Retail Limited, Nigeria
08.2019 - 08.2020
- Drove Customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store and online purchasing policies and addressed customer concerns where necessary.
- Remotely processed 50+ payments on average daily and executed clerical activities.
- Increased daily merchandise sales by 20% through a wide range of marketing solutions including upselling and exemplary customer service.
- Managed a team of both onsite and offsite sales representatives to ensure a seamless work and record-keeping process.
- Answered customer queries and assisted customers with product selection and sales, recommending items to increase transactional values.
- Generated sales report to guide management decisions and strategies.
- Suggested new marketing strategies for boosting customer loyalty and sales.
Education
Master of Science - Nursing Science
University of Georgia
Tbilisi, Georgia07.2026
Skills
- Bookkeeping
- Data Entry
- Technical Support
- Administrative Support
- Multi-Line Telephone Operation
- Mail Handling
- Telephone Skills
- Verbal and Written Communication
- Performance Improvement
- Customer and Client Relations
- Scheduling Appointments
- Active Listening
- Problem-Solving
Accomplishments
Dec 2019 | Persianas Retail Limited
Awarded best Sales Associate of the year.
Certification
Customer Relationship Management - 2023
AQ Skills
Timeline
Receptionist/Manager of Operations
Oma Beauty
08.2023 - Current
Customer Service Representative Agent
Bloomex
01.2022 - 07.2023
Customer Service Representative
Dispatch Solution Pro
11.2021 - 10.2022
Sales Associate(hybrid)
Persianas Retail Limited, Nigeria
08.2019 - 08.2020
Master of Science - Nursing Science
University of Georgia
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