Dialer 20
Stephanie Abhulimen
Abuja
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Telesales Executive
Core Assist
Memphis
12.2023 - 04.2024
- Implemented creative cold-calling techniques that resulted in higher lead conversion and increased overall sales.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Conducted market research to identify trends and opportunities within the industry, tailoring sales approaches accordingly.
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Mentored new hires as they joined the telesales team, providing guidance on company processes and sales strategies.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Played an active role in team meetings by contributing valuable insights from personal experience in the field.
- Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
- Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
Customer Service Representative
Specialty Life Insurance
10.2022 - 11.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 400 customer calls per day, mix of both warm and cold calls.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Promptly responded to inquiries and requests from prospective customers.
Retention Customer Service Representative
Greymatter Mode
11.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered and managed over 350 customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve the processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Sales Representative
Dangote Industries
01.2021 - 10.2021
- Retained excellent client satisfaction ratings through outstanding service delivery, which increased sales by 10%.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software such as Sales Force to manage customer accounts and track performance metrics.
- Engaged in friendly conversation with customers to better uncover individual needs which induced profits and increased sales by 20%.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Business Administration
University of Benin
10.2016 - 11.2020
High School Diploma -
Presentation National High School
09.2010 - 06.2016
Skills
Data Entry
Account Updating
Information Security
Complaint Resolution
Conflict Resolution
Customer Service
CRM Software
Critical Thinking
Software
Hubspot
Shopify
Zendesk
Gorgias
Sales Force
Additional Information
IT SKILLS
- Google Suite
- Microsoft Suite
WORKFORCE MANAGEMENT SOFTWARE
- ActivTrak
- Hubstaff
Timeline
Telesales Executive
Core Assist
12.2023 - 04.2024
Customer Service Representative
Specialty Life Insurance
10.2022 - 11.2023
Retention Customer Service Representative
Greymatter Mode
11.2021 - 09.2022
Sales Representative
Dangote Industries
01.2021 - 10.2021
Bachelor of Science - Business Administration
University of Benin
10.2016 - 11.2020
High School Diploma -
Presentation National High School
09.2010 - 06.2016