Adaptable, independent, and organized Virtual Assistant with 5 years experience providing multi-functional
administrative support to busy professionals. Expertise includes efficient time management, effective communication, and meticulous organization. Proficient in using a wide range of software and platforms to streamline workflows and optimize efficiency. Known for problem-solving skills, adaptability, and unwavering commitment to helping clients achieve their goals.
Hi, I’m
StellaMaris Azike
Summary
Overview
6
years of professional experience
3
Certification
Work History
Luxury Modern Midtown Loft
Airbnb Virtual Assistant
2024.05 - Current (4 months)
Job overview
- Managing guest inquiries, bookings, and check-ins, ensuring the property is clean and well-maintained.
- Providing a positive guest experience throughout their stay.
- Handle communication with guests, handle any issues that arise during the guest's stay.
- Assist with pricing and listing optimization to maximize bookings and revenue.
The Midtown Sapphire Canopy.
Airbnb Virtual Assistant
2024.05 - Current (4 months)
Job overview
- Managing guest inquiries, bookings, and check-ins, ensuring the property is clean and well-maintained.
- Providing a positive guest experience throughout their stay.
- Handle communication with guests, handle any issues that arise during the guest's stay.
- Assist with pricing and listing optimization to maximize bookings and revenue.
12talents
Executive Assistant
2023.04 - 2024.02 (10 months)
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
Taxicare Services.
Customer Support Specialist
2021.11 - 2023.10 (1 year & 11 months)
Job overview
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Vista Suites.
Apartment Manager
2020.05 - 2021.07 (1 year & 2 months)
Job overview
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 35 tenants and reconciling monthly accounts payable and receivable.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
Finotel Classique Hotel.
Customer Support Specialist
2018.11 - 2020.02 (1 year & 3 months)
Job overview
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Anambra State University Nigeria.
Bachelor of Science from Biochemistry
2017
University Overview
Skills
- Quick Thinking
- Engaging personality
- Exceptional communication
- Humor and Wit
- Proficient in customer relationship
management(CRM) software
- Data Entry
- Social Media Management
- Appointment Setting
Certification
Foundations of Project Management.
Google through Coursera
2024
Customer service:Problem Solving and
troubleshooting.
LinkedIn
Virtual Assistant Program.
Alx 2021
Short-Term Rental/Property Management.
Digital Hospitality Hub 2023
Master Course in Real Estate and Property
Management.
Udemy 2023
Languages
English
Native language
Timeline
Airbnb Virtual Assistant
Luxury Modern Midtown Loft
2024.05 - Current (4 months)
Airbnb Virtual Assistant
The Midtown Sapphire Canopy.
2024.05 - Current (4 months)
Executive Assistant
12talents
2023.04 - 2024.02 (10 months)
Customer Support Specialist
Taxicare Services.
2021.11 - 2023.10 (1 year & 11 months)
Apartment Manager
Vista Suites.
2020.05 - 2021.07 (1 year & 2 months)
Customer Support Specialist
Finotel Classique Hotel.
2018.11 - 2020.02 (1 year & 3 months)
Anambra State University
Bachelor of Science from Biochemistry
Foundations of Project Management.
Google through Coursera
2024
Customer service:Problem Solving and
troubleshooting.
LinkedIn
Virtual Assistant Program.
Alx 2021
Short-Term Rental/Property Management.
Digital Hospitality Hub 2023
Master Course in Real Estate and Property
Management.
Udemy 2023
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