Stella Udochukwu Umeakanne
Utako
Summary
Dynamic professional with a rich background spanning customer service, education, and media roles, notably at Central Bank of Nigeria (CBN). Excelled in analytical tasks and interpersonal communication, demonstrating a knack for customer service management and project execution with minimal supervision. Proven track record of enhancing service delivery and team collaboration. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
Self-Employed
Abuja-FCT
01.2024 - Current
- Operating/Managing a microfinance agency by lending money to small-scale businesswomen to be paid back with interest,
Customer Service
Overcomers Hospital
Anambra state
01.2023 - 12.2023
- Documentation.
- Responding to inquiries.
- Delivered exceptional customer service at all times.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
Secretary
Rhino Trips and Tours Ltd
Abuja
01.2021 - 12.2022
- Responding to inquiries.
- Booking flights.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Sent and distributed mail and parcels.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Teacher
ASAF Schools
Onitsha
01.2019 - 12.2020
- Prepared and graded subject tests for students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Teacher
RAIHANAH Schools
Ilorin
01.2018 - 12.2018
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Prepared and graded subject tests for students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Trade Agent
ETISALAT
01.2017 - 12.2017
- Retailer creation.
- Customer service representative.
- Reviewed gathered information to assess or detect issues.
- Identified root cause of customer issues and developed solutions accordingly.
- Initiated contact with customers to ensure their needs were met in a timely manner.
- Provided prompt, courteous, and knowledgeable service to customers in response to inquiries.
Senior Supervisor/Assistant Secretary (NYSC)
Central Bank of Nigeria (CBN)
Abuja
01.2014 - 01.2015
- Receiving mail and documentation.
- Dispatching of mails to different SBUs.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized and maintained filing systems for important documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Media Desk Officer (NYSC)
Central Bank of Nigeria (CBN)
Abuja
01.2014 - 01.2015
- Analyzing financial and Business News Reports and Dispatching them
- Preparing adverts placement order for publication in print media
- Monitoring published adverts for documentation and payment
- Handling of camera
- Preparing print news headline for morning broadcast
- Preparing broadcast Programme Schedule
Reporter (Industrial Attachment)
Nigeria Television Authority
01.2011 - 12.2011
- Monitored Network News.
- Covered events.
- Discussed issues with editors to establish priorities or positions.
- Cultivated relationships with sources and key figures in local area to reliably produce top-notch news coverage.
- Read trustworthy publications to gather information on current events and breaking news.
- Received assignments or evaluated leads or tips to develop story ideas.
Education
M. Sc - Mass Communication
National Open University
11-2017
B.Sc - Mass Communication
Anambra State University, Uli
05-2014
Senior Secondary Certificate Examination (SSCE) -
Prudent Secondary School, Onitsha
Onitsha07-2008
First School Leaving Certificate (FSLC) -
Okpoko Primary School, Onitsha
Onitsha07-2001
Skills
- Excellent communication
- Analytical skills
- Interpersonal skills
- Ability to work with little or no supervision
- Self-motivated
- Positive attitude
- Good team player
- Good project management knowledge
- Ability to manage time
- Customer service support
- Customer service and communication skills
- Healthcare customer service
- Customer service understanding
- Customer service and care
- Customer service management
Certification
- Amadues (Flight Booking Training), 2019
- Media and information literacy, 2019
- Customer Service Representative, 2015
- National Youth Service Corps, 2015
Hobbies and Interests
- Reading
- Travelling
- Meeting people
Projects/Accomplishments
1. NYSC Award Winning Project: "Empower them when they are young"
2. NYSC (Personal Project): Creating computer awareness and donating sets of computers to a primary school in Kugbo, Abuja-FCT; and NYSC secretariate, Abuja-FCT
Local Government Area
Aguata
Personal Information
- Place of Birth: Anambra State
- Date of Birth: 08/27/1994
- Gender: Female
- Marital Status: Married
Languages
English
First Language
References
References available upon request.
Timeline
Chief Executive Officer
Self-Employed
01.2024 - Current
Customer Service
Overcomers Hospital
01.2023 - 12.2023
Secretary
Rhino Trips and Tours Ltd
01.2021 - 12.2022
Teacher
ASAF Schools
01.2019 - 12.2020
Teacher
RAIHANAH Schools
01.2018 - 12.2018
Trade Agent
ETISALAT
01.2017 - 12.2017
Senior Supervisor/Assistant Secretary (NYSC)
Central Bank of Nigeria (CBN)
01.2014 - 01.2015
Media Desk Officer (NYSC)
Central Bank of Nigeria (CBN)
01.2014 - 01.2015
Reporter (Industrial Attachment)
Nigeria Television Authority
01.2011 - 12.2011
M. Sc - Mass Communication
National Open University
B.Sc - Mass Communication
Anambra State University, Uli
Senior Secondary Certificate Examination (SSCE) -
Prudent Secondary School, Onitsha
First School Leaving Certificate (FSLC) -
Okpoko Primary School, Onitsha
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