STELLA OMUETI
Lagos
Summary
A committed, multifaceted, efficient professional with extensive experience in Banking Operations, Reconciliation, Digital payments, Customer service/experience, Social Media management and Content creation. Proficient in completing all forms of administrative, supervisory and managerial tasks with professionalism and tact. A strong team player who is self-motivated, analytical, systematic, detail oriented with excellent verbal and written communication ability
Overview
5
5
years of professional experience
17
17
years of post-secondary education
Work History
Cash/Reconciliation Expert
Optimus Bank
Lagos
3 2023 - Current
- Enhanced team efficiency by providing training on cash reconciliation best practices to over 10 team members.
- Conducted regular audits of financial data to maintain compliance with company standards and regulations.
- Enhanced organization''s reputation by consistently maintaining high levels of accuracy and professionalism in all cash reconciliation responsibilities.
- Collaborated with cross-functional teams to ensure accurate financial reporting and data integrity.
- Assisted in the development of new policies to improve cash management and reduce risks.
- Updating cash ledgers to maintain accurate data
- Analyzing ATM journals and translating data to figures
- Daily ATM reconciliation and ledger proofs
- ATM cash unload/load
- Optimizing usage of Cash in vault
- Supervising/Coordination of Cash sorting related activities
- Supervising all Cash Teller activities
- Ensure effective and timely service delivery to customers at all customer service unit
- Ensure efficient Turn Around Time (TAT) in line with service level agreements
- Ensure timely and error free processing of transactions
- Ensure Zero Fraud Tolerance and Regulatory Infraction
- Serve as back up to the Head, Cash Management and Branch Operations
- Developing and utilizing reports, helping leadership make key decisions and outperform operational targets
- Train new personnel in key departmental functions and protocol.
CASH OFFICER
Fidelity Bank
09.2022 - 03.2023
- Reconciled cash by day end to maintain accurate balances
- Acted as custodian of cash and other valuables
- Supervise Cash Sorting Activities
- Maintained inventory of cash at all times to have ready access to funds when needed
- Supervising all Cash Teller activities and ensures that customers are attended to promptly and courteously
- Observed laid down operating procedures to adhere to internal controls
- Reviewed cash inflows and outflows entry's and made accurate reports
- Educate and update tellers of the Bank's products and services
- Ensuring prompt customers turnaround time for over-the-counter transactions
- Ensuring Vault Cash holding limit.
Funds Transfer/ Digital Payments Officer
Fidelity Bank
Lagos, Lagos
09.2021 - 09.2022
- Responsible for Expense tickets/processing Ensuring that daily tickets are sent to the Internal Control Unit promptly
- Ensuring that inward transfer advice is promptly responded to
- Ensuring that outward transfers are given prompt attention
- Approving Tickets/Source Documents
- Reviewing pending (unprocessed) items in the system before the unit signs off on daily basis
- Ensuring that adequate control is given to the handling of Draft and Cheques
- Responding to customer complaints on daily basis
- All un-responded complaints are to be directed to the supervisor.
Social Media Team Member
Fidelity Bank
01.2020 - 06.2021
- Interacting with customers and other stakeholders via the company's social media accounts
- Using social media marketing tools to create and maintain the company's brand
- Monitors, reviews, and analyzes comments and conversations on social media sites and on external social media, i.e., Twitter, Facebook, LinkedIn, Instagram, YouTube, etc
- To identify insights, emerging trends, risks and impact
- Schedule posts
- Discuss with Team members and Senior stake holders creative contents and creating content calender.
Customer Service Officer
Fidelity Bank
04.2019 - 01.2020
- Usage of CRM to capture adequately customer's data, inquiry, complaint, request for proper documentation on interaction history
- Responded to customer queries and provided excellent customer service
- Upheld data accuracy on internal database
- Adhered strictly to policies and procedures for continued company compliance
- Improved customer retention through optimal service delivery and account management
- Registered customer information to maintain accurate records
- Managed inbound and outbound calls
- Escalated to necessary teams for further resolution
- Provided professional and helpful support to new and existing clients
- Answered and re-directed calls for swift resolution
- Maintained working knowledge of available products and services
- Recorded and processed customer data accurately.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
Education
B.Ed. - Adult Education/English
University of Ibadan
Ibadan, Oyo State, Nigeria 04.2001 - 04.2018
Skills
Microsoft Excel
Reconciliation
Cash Management
Customer Service/Experience
Complaint resolution
Problem-solving abilities
Data Entry
CRM software proficiency
Content Creation
Content Development
Audience Engagement
References
Available on Request
Timeline
CASH OFFICER
Fidelity Bank
09.2022 - 03.2023
Funds Transfer/ Digital Payments Officer
Fidelity Bank
09.2021 - 09.2022
Social Media Team Member
Fidelity Bank
01.2020 - 06.2021
Customer Service Officer
Fidelity Bank
04.2019 - 01.2020
B.Ed. - Adult Education/English
University of Ibadan
04.2001 - 04.2018
Cash/Reconciliation Expert
Optimus Bank
3 2023 - Current
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