Receptionist
Sattilati Hotel &suite
Hi, I’m
Stella Okon
Receptionist
Alimosho ,Lagos
Summary
Dynamic professional with a proven track record in customer and client relations, and office administration, honed across roles at Sattilati Hotel & Suite and Food Affairs. Excelled in enhancing customer satisfaction and reducing food waste through strategic planning and meticulous organization. Skilled in balancing high-pressure situations with composure, ensuring top-notch service and efficiency.
Work History
Sattilati Hotel &suite
Receptionist
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Food Affairs
Cook
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Booms Hotel& Suite
Waitress
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Army Day Secondary School IKotun Ansa Calabar
Ssce from Theatre Art
04.2013
Skills
Strategic planning
Timeline
Cook
Food Affairs
Waitress
Booms Hotel& Suite
Army Day Secondary School
Ssce from Theatre Art
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