Summary
Work History
Education
Skills
Timeline
Hi, I’m

Stella Okon

Receptionist
Alimosho ,Lagos
Stella Okon

Summary

Dynamic professional with a proven track record in customer and client relations, and office administration, honed across roles at Sattilati Hotel & Suite and Food Affairs. Excelled in enhancing customer satisfaction and reducing food waste through strategic planning and meticulous organization. Skilled in balancing high-pressure situations with composure, ensuring top-notch service and efficiency.

Work History

Sattilati Hotel &suite

Receptionist

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.

Food Affairs

Cook

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Booms Hotel& Suite

Waitress

Job overview

  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Army Day Secondary School
IKotun Ansa Calabar

Ssce from Theatre Art
04.2013

Skills

Strategic planning

Timeline

Receptionist

Sattilati Hotel &suite

Cook

Food Affairs

Waitress

Booms Hotel& Suite

Army Day Secondary School

Ssce from Theatre Art

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