Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Hi, I’m
STELLA CHINELO OJUKWU
Aguda Surulere,Lagos
Summary
Overview
5
years of professional experience
6
Certification
Work History
GUO Transport Ltd
Customer Service Representative
03.2020 - 01.2024
Job overview
- Handled customer inquiries via phone, email, and chat, addressing product-related queries and resolving issues promptly
- Coordinated with logistics partners to track orders and ensure timely delivery, resulting in a 15% improvement in delivery times
- Collaborated with cross-functional teams to implement process improvements, leading to a 25% increase in customer satisfaction ratings.
Guba Express Courier Service Ltd
Customer Service Representative
03.2018 - 02.2020
Job overview
- Provided product information and troubleshooting assistance to customers via phone and email, consistently achieving a 90% customer satisfaction rating
- Documented customer interactions and solutions in the company database, ensuring accurate recording-keeping and knowledge sharing
- Conducted followed up with customers to ensure issue resolution and gathered feedback for continuous improvement initiative.
Nasik-C-Int. Company
Customer Service Representative
05.2013 - 01.2018
Job overview
- Assisted customers with inquiries about product availability, pricing, and delivery, resulting in a 10% increase in sales
- Collaborated with the sales team to facilitate smooth customer experiences, contributing to 20% increase in repeated business
- Conducted surveys and collected feedback to identify areas for improvement, leading to the implementation of targeted training programs for customer service staff.
Education
YABA College of TechnologyLagos, Nigeria
Diploma in Science Laboratory Technology
08.2013
University Overview
Skills
- Call Management
- Complaint resolution
- Product Knowledge
- Live chat support
- Customer Relationship Management (CRM)
- Problem Resolution
- Complaint Handling
- Follow-up skills
- Microsoft Office Suite
- Prioritization
- Problem-solving abilities
- Route Management
- Active Listening
Accomplishments
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure the resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Customer Service Success (Udemy)
- Zendesk (Customer Service Software)
- HubSpot (Customer Relationship Management)
- Slack (Communication and Collaboration Platform)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Trello (Project Management tool)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Listening to Music & Reading
Listening to Music & Reading
love Gospel music and reading! Gospel music inspires me with its powerful messages of faith and love. I enjoy listening to classic and contemporary artists alike. Reading takes me on a journey to new worlds and perspectives, and I like exploring different genres. Sometimes, I'll listen to music while reading, which enhances my experience. Both hobbies bring me joy and personal growth, and I feel grateful to have them in my life
Timeline
Customer Service Representative
GUO Transport Ltd
03.2020 - 01.2024
Customer Service Representative
Guba Express Courier Service Ltd
03.2018 - 02.2020
Customer Service Representative
Nasik-C-Int. Company
05.2013 - 01.2018
YABA College of Technology
Diploma in Science Laboratory Technology
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