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STELLA EZEONWUKA
A Business Administrator And Finance Manager Of Over Ten (10) Years
Abuja
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Business Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task and vast training in the skill of business administration. Motivated to learn, grow and excel.
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking Business Management position. Offering excellent communication and good judgment.
Hardworking and passionate Business Manager with strong organizational skills eager to Administrative and Financial roles, ready to help the team achieve company goals.
Experienced, initiative-taking, conscientious, skilled and chartered business administrator with over 10 years of experience in the management consulting industry with excellent and proven reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Head of Administration and Finance
Energy Market and Rates Consultants Limited
Abuja
09.2015 - Current
- Worked with customers to understand needs and provide excellent service.
- Onboarded new temps by entering employee information into systems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Received and processed stock into inventory management system.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Oversee, manage, monitor and report company financial information (balance sheet, Income Statement and Cashflow position of the Company) to the tune of over N3.2billion Naira, by ensuring proper bookkeeping, liaising with the company auditors annually and adequately managing the accounts receivables and payables of the company.
- Liaise and arrange yearly meetings for Company’s financial auditing with the company’s auditors and board of Directors to ensure annual preparation of the company's financial statements and prompt filing with all regulatory bodies.
- Directly responsible for initiating and overseeing the design of formal systemic HR-related structures that promptly address challenges from CV reviews, selection, recruitment, on-boarding, talent development, performance appraisal reviews, promotions, compensation, bonus allocations, resignation and or dismal, staff loans, dispute resolution, litigation, overall staff-work management in line with achieving organisational goals.
- Provide expert tax application advice to the Company’s Management Board in liaison with the Federal Inland Revenue Service concerning all Company’s financial dealings with clients, vendors, creditors, suppliers, associates and employees
- Oversee all FOREX transactions, transfers and liaisons timely and without fail with our nine sister –companies in Edinburgh, Madrid, Milan, Edinburgh, Moscow, Helsingborg, Montevideo, Brazil and New York to the tune of over N1 Billion Naira at the lowest cost to the Company.
- Provide expert advice and oversee all expatriate management i.e. obtaining quota, work permits, residency cards, Letter of Invitations, and liaison with the High Commissions and Embassies of other Sister companies namely - Edinburgh, Madrid, Milan, Edinburgh, Moscow, Helsingborg, Montevideo, Brazil and New York
Administrative Assistant Manager
AF Mercados EMI
Edinburgh
08.2013 - 08.2015
- Used Excel and Microsoft Powerpoint to create presentations, reports and spreadsheets.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Used Microsoft Excel to track expense claims and prepare expense reports for management.
- Prepared and analyzed expense reports to achieve cost savings of over N1 Billion Naira.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff serving their interest across culturally diverse multinational teams,organizations,communities and persons even with disability without prejudice and bias.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed Monthly payroll for the company.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed over 15 employees with continuous coaching and mentoring.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed the company's receivables and payables account effectively and efficiently to the tune of over N500m.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Lead by example and organize teamwork to encourage cooperation to achieve targeted results regardless of cultural differences, positions and gender orientations.
- Managed work and team conflict , and encourage other staff to overcome cultural and gender bias and differences.
Relationship Manager and Tax Admin. Assistant
Sterling Bank PLC
Abuja
02.2010 - 03.2011
- Worked with Customer Service and Marketing departments to facilitate communication and deliver personalized solutions to customers.
- Educated customers about the banking products options and processed purchases.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service to the tune of over N15m.
- Assisted customers with opening accounts and signing up for new services.
- Identified improvement changes regarding key processes for internal controls and accounting procedures by fully participating in the taxation aspect.
- Assisted in the preparation of cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Assisted in generating sales tax reports for each operational jurisdictions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported financial director with special projects and additional job duties.
- Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
In-view - Accounting
Association of Chartered Certified Accountants
12.2021 - Current
Professional in Human Resources International - Human Resources Management
Human Resource Certification Institute
United States Of America 01.2020 - Current
Associate Member - Human Resources Development
Chartered Institute of Personnel Management
Nigeria 05.2022 - 12.2022
Associate Member -
Chartered Institute of Administration
Nigeria 01.2017 - 03.2018
MBA - Corporate Management
University of Ilorin
Nigeria 02.2011 - 01.2012
Graduate Member -
Nigerian Institute of Management
Nigeria 01.2009 - 12.2009
Bachelor of Science - Fisheries Management
University of Ibadan
Nigeria 01.2004 - 10.2009
Skills
Office Administration and Managementundefined
Accomplishments
Successfully designed, developed, and implemented Administrative, Financial, Travel, employee loan & resource management policies, standard operating procedures to ease and enhance business flow models.
Successfully designed, developed, and implemented Code of Conduct that ensured work efficiency and enhanced productivity in alignment with the company’s business goals.
Successfully designed, developed, and implemented the set up of seamless tax administration system which ensured the company’s compliance deadlines with statutory monthly, quarterly, and yearly obligations are met.
Successfully designed, developed, and implemented an efficient payroll system, benefits and compensation structure that has increased employee motivation and commitment in line with Organizational goals and objectives.
Successfully designed, developed, and implemented systems to manage, oversee and track all company financial transactions and preparations seamlessly
Certification
Interests
Analytical and critical thinking
Problem solving
Volley ball
Timeline
Associate Member - Human Resources Development
Chartered Institute of Personnel Management
05.2022 - 12.2022
In-view - Accounting
Association of Chartered Certified Accountants
12.2021 - Current
Professional in Human Resources International - Human Resources Management
Human Resource Certification Institute
01.2020 - Current
Associate Member -
Chartered Institute of Administration
01.2017 - 03.2018
Head of Administration and Finance
Energy Market and Rates Consultants Limited
09.2015 - Current
Administrative Assistant Manager
AF Mercados EMI
08.2013 - 08.2015
MBA - Corporate Management
University of Ilorin
02.2011 - 01.2012
Relationship Manager and Tax Admin. Assistant
Sterling Bank PLC
02.2010 - 03.2011
Graduate Member -
Nigerian Institute of Management
01.2009 - 12.2009
Bachelor of Science - Fisheries Management
University of Ibadan
01.2004 - 10.2009
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