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STELLA EZEONWUKA
A Business Administrator And Finance Manager Of Over Ten (10) Years
Abuja
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Business Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task and vast training in the skill of business administration. Motivated to learn, grow and excel.
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking Business Management position. Offering excellent communication and good judgment.
Hardworking and passionate Business Manager with strong organizational skills eager to Administrative and Financial roles, ready to help the team achieve company goals.
Experienced, initiative-taking, conscientious, skilled and chartered business administrator with over 10 years of experience in the management consulting industry with excellent and proven reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Head of Administration and Finance
Energy Market and Rates Consultants Limited
Abuja
09.2015 - Current
- Worked with customers to understand needs and provide excellent service.
- Onboarded new temps by entering employee information into systems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Received and processed stock into inventory management system.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Oversee, manage, monitor and report company financial information (balance sheet, Income Statement and Cashflow position of the Company) to the tune of over N3.2billion Naira, by ensuring proper bookkeeping, liaising with the company auditors annually and adequately managing the accounts receivables and payables of the company.
- Liaise and arrange yearly meetings for Company’s financial auditing with the company’s auditors and board of Directors to ensure annual preparation of the company's financial statements and prompt filing with all regulatory bodies.
- Directly responsible for initiating and overseeing the design of formal systemic HR-related structures that promptly address challenges from CV reviews, selection, recruitment, on-boarding, talent development, performance appraisal reviews, promotions, compensation, bonus allocations, resignation and or dismal, staff loans, dispute resolution, litigation, overall staff-work management in line with achieving organisational goals.
- Provide expert tax application advice to the Company’s Management Board in liaison with the Federal Inland Revenue Service concerning all Company’s financial dealings with clients, vendors, creditors, suppliers, associates and employees
- Oversee all FOREX transactions, transfers and liaisons timely and without fail with our nine sister –companies in Edinburgh, Madrid, Milan, Edinburgh, Moscow, Helsingborg, Montevideo, Brazil and New York to the tune of over N1 Billion Naira at the lowest cost to the Company.
- Provide expert advice and oversee all expatriate management i.e. obtaining quota, work permits, residency cards, Letter of Invitations, and liaison with the High Commissions and Embassies of other Sister companies namely - Edinburgh, Madrid, Milan, Edinburgh, Moscow, Helsingborg, Montevideo, Brazil and New York
Administrative Assistant Manager
AF Mercados EMI
Edinburgh
08.2013 - 08.2015
- Used Excel and Microsoft Powerpoint to create presentations, reports and spreadsheets.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Used Microsoft Excel to track expense claims and prepare expense reports for management.
- Prepared and analyzed expense reports to achieve cost savings of over N1 Billion Naira.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff serving their interest across culturally diverse multinational teams,organizations,communities and persons even with disability without prejudice and bias.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed Monthly payroll for the company.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed over 15 employees with continuous coaching and mentoring.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed the company's receivables and payables account effectively and efficiently to the tune of over N500m.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Lead by example and organize teamwork to encourage cooperation to achieve targeted results regardless of cultural differences, positions and gender orientations.
- Managed work and team conflict , and encourage other staff to overcome cultural and gender bias and differences.
Relationship Manager and Tax Admin. Assistant
Sterling Bank PLC
Abuja
02.2010 - 03.2011
- Worked with Customer Service and Marketing departments to facilitate communication and deliver personalized solutions to customers.
- Educated customers about the banking products options and processed purchases.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service to the tune of over N15m.
- Assisted customers with opening accounts and signing up for new services.
- Identified improvement changes regarding key processes for internal controls and accounting procedures by fully participating in the taxation aspect.
- Assisted in the preparation of cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Assisted in generating sales tax reports for each operational jurisdictions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported financial director with special projects and additional job duties.
- Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
In-view - Accounting
Association of Chartered Certified Accountants
12.2021 - Current
Professional in Human Resources International - Human Resources Management
Human Resource Certification Institute
United States Of America 01.2020 - Current
Associate Member - Human Resources Development
Chartered Institute of Personnel Management
Nigeria 05.2022 - 12.2022
Associate Member -
Chartered Institute of Administration
Nigeria 01.2017 - 03.2018
MBA - Corporate Management
University of Ilorin
Nigeria 02.2011 - 01.2012
Graduate Member -
Nigerian Institute of Management
Nigeria 01.2009 - 12.2009
Bachelor of Science - Fisheries Management
University of Ibadan
Nigeria 01.2004 - 10.2009
Skills
Office Administration and ManagementProject ManagementFinancial ManagementHuman Capital Development, transformation andRe-engineering of business processesExpatriate and FOREX Transaction AdvisoryExtensive secretarial and clerical work experienceDrafting of Standard Procedures and PoliciesCritical & Analytical ThinkingTeam ManagementTaxation Administration & ManagementProficiency in use of the Microsoft Office suiteInformation and Communication TechnologyAttention to detailsTime management and task deliveryEffective communication SkillsSelectedAccomplishmentsInvolved in the successful design, development, and implementation of Administrative, FinancialTravel, employee loan & resource management policies, standard operating procedures to ease andEnhance business flow modelsInvolved in the successful design, development, and implementation of Code of Conduct thatEnsured work efficiency and enhanced productivity in alignment with company’s business goalsEffectively set up a seamless tax administration system which ensured the company’s complianceDeadlines with statutory monthly, quarterly, and yearly obligations are metEffectively set up a seamless and well-coordinated Company’s compliance system with all relevantRegulatory bodies including the NSITF, ITF, NOTAP, CAC, and PENCOM which ensures allMandatory deadlines are metInvolved in the successful design and execution of an efficient payroll system, benefits andCompensation structure that has increased employee motivation and commitment in line withOrganisational goals and objectivesSuccessfully structured Human Resource Management formal systems,policies and proceduresThat produced the right selection, recruitment, onboarding, retention, training and developmentPage 2Compensation and benefits, work force planning and exit experience in line with evolving HRProfessional guidelines at low cost to the CompanySuccessfully initiated and set up the organization’s Information and Communication TechnologyComponent by adopting the company to a Fiber Network System and syncing all working devicesTo an Active Directory in collaboration with Edinburgh Communications UK to produce a seamlessFlow of work from one employee to the otherSuccessfully provided expert advice on employee management and development to ManagementAnd Board MembersSuccessfully oversaw all processes for Company registration, incorporation, documentationLocation choice, inventories, and project management of office for the take-off of businessSuccessfully managed and provided expert advisory services on all company’s Forex transactionsAnd expatriate management with other sister companies outside Nigeria leading to smooth hostingOf expatriate consultants, cash flow operations and experiencesSuccessfully organized and managed all company’s international and local travel requirements forMeetings and conferences (visas, hotel bookings, air tickets, conferences, virtual meetings etc) inLine with the Company’s policies and proceduresSuccessfully managed the business clientele networkSuccessfully Oversaw and managed all Company’s financial books in NigeriaSuccessfully Oversaw the Administration Department of the Company ensuring task delivery metScheduled timelinesSuccessfully led an FIRS 6 years tax audit exercise of the company reducing claimed liabilityAgainst the company from N700m to less than N50mProfessionalWorkExperiencesHead – Finance And Administration, Energy Markets And Rates Consultants - 2015-to dateProvide administrative and clerical support for the planning/implementation of projectActivities –including seminars, workshops, training activities and travel logistics in line withThe company’s mission and visionOversee the maintenance of a proper filing system Select information and records in specifiedFormat or based on general instructions for use by others in preparing reports, correspondenceTechnical papers, project or program plans and general reference documentsAssist in the preparation of documents for use in the formulation of the work plans, progressReports, budgets planningDrafting of Standard Operating Procedures manual and strategic policy drive for the companyIn line with the evolving business environment and dynamismOversee all procurement processes and proper assets management, monitoring, recording andDisposal with all company vendors and suppliersPage 3Supervise all arrangements for travel visas and documentation, air tickets and hotelReservations; assembling of information pertinent to the purpose of travel, reconcile travelBudgets and allocations to match the project budget and finance accuratelyProvide Immigration support services to foreign consultants from the nine sister companiesManage proper liaison with all company’s suppliers, vendors and logistics provider daily inEnsuring accurate timeline deliveries and functional running of all office activities withoutHitchesOversee, manage, monitor and report company financial information (balance sheet, IncomeStatement and Cashflow position of the Company) to the tune of over N1billion Naira, byEnsuring proper bookkeeping and liaising with the company accountant monthlyPlan, schedule, organize and attend all management meetings aimed at driving the CompanyStrategically to profit realization and employee work synergyProvide monthly risk review, information gathering and industry horizon watch aboutTrending Administrative, Financial and Human Capital development monthlyLiaise and arrange yearly meetings for Company’s financial auditing with the company’sAuditors to ensure annual preparation of company financial statements and positionOversee yearly and timely compliance and filing of audited Company’s Financial statementsAnd reports to regulatory bodies - CAC, FIRS, NSITF, ITF and PENCOMOversee the efficient utilization of Company’s Withholding Tax Credit Notes in netting offYearly Company Income Tax to the tune of over N30mProvide expert tax application advice and to the Company’s Management Board in liaison withThe Federal Inland Revenue Service concerning all Company’s financial dealings with clientsVendors, creditors, suppliers, associates and employeesDevelop accurate monthly financial reports to specific deadlines and manage the company’sMonthly budgets accurately before the 30th of each monthPrepare and manage monthly invoices and receivables to and from the company’s variousClients in agreement with the company’s retainer arrangements with them with the tune ofOver N100Million NairaOversee all FOREX transaction, transfers and liaison timely and without fail with our nineSister –companies in Edinburgh, Madrid, Milan, Edinburgh, Moscow, HelsingborgMontevideo, Brazil and New York to the tune of over N900 Million Naira at low cost to theCompanyProvide expert advice and oversee all expatriate management ie obtaining quota, workPermits, residency cards, Letter of Invitations, and liaison with the High Commissions andEmbassies of other Sister companies namely - Edinburgh, Madrid, Milan, Edinburgh, MoscowHelsingborg, Montevideo, Brazil and New YorkPage 4Manage all Company’s accounts payables and receivable to the present tune of over N100Million NairaOversee all Company tax matters especially compliance of the company, company’s vendorsSuppliers and client on PAYE, VAT, WHT, CIT promptly and efficientlyManage the company’s payroll, which includes performing payroll/benefit-relatedReconciliations, performing payroll and benefits audits and recommending any correctiveActionsEnsure prompt and smooth company compliance with all statutory obligations with regards toPayroll executions such as the Pensions Scheme, the Group Life Benefit, NHIS, NHF, NSITFAnd PAYEDirectly responsible for initiating and overseeing the design of formal systemic HR-relatedStructures that promptly address challenges from CVBoarding, talent development, performance appraisal reviews, promotions, compensationBonus allocations, resignation and or dismal, staff loans, dispute resolution, litigation, overallStaff-work management in line with achieving organisational goalsPromoting and oversee the company’s image, activities, events, training on the Company’sSocial networking platforms and the company’s websiteResponsible for the final compilation of all required documentation necessary for theCompany’s bid responses and submissions to EOIs, RFP, Retainer arrangements, FederalGovernment Contracts etc deadlines to the tune of over N16billionAdministrative Assistant - AF-Mercados EMI 2013-2015Pioneered the complete office planning and set up through purchase of all the office furnitureComputers, industry-specific equipment, Stationeries, tools, and the official vehicle at low costTo the companyEfficiently sustained office operations by receiving and distributing communications, keepingSupplies and equipment, picking-up and delivering items appropriately in line Company’sPolicies and proceduresEffectively formulated and executed payroll, produced, and issued payslips, kept all payrollRecordsFacilitated with all aspects of administrative management and HR related matters of theCompanySuccessfully performed all logistics functions, equipment inventory and storage, managedInventory of assets and supplies, execution of multifaceted general office support, checking theCritical level of stocksBudget accounting and bookkeeping of company financial informationSuccessfully executed staff taxation computation, pensions, implementation, and Remittance(CIT, PAYE, WHT, VAT and PIT)Page 5Effectively managed an oversaw all Company’s Forex transactionsPrepared bidding materials for EOI and RFP responses and submissions to parastatals likeGIZ, ECOWAS, BPE, World Bank, NERC, etcClient ManagerTax Administrative Assistant Sterling Bank Plc (NYSC) 2010 – 2011Actively maintained client relationships through effective customer serviceManaged clients’ risk assets to the tune of over N500m under my line supervisorProper documentation and preparation of credit facilities and fixed deposit assets forCustomers to the tune of over N800mEffectively mediated between the bank clients and FIRS to ensure prompt processing andRemittances of taxes due which included VAT, PAYE, CIT, and Education Tax remittancesSuccessfully manage customer enquiries and complaints, ensuring premium customerExperienceAchieved set revenue target of N100 Million as Client Relationship Executive and TaxAdministrative AssistantSales and Field Assistant Manager, AYOTECH Aquariums 2008-2010Assisted the sales team and partnered with them to achieve set marketing targets, to the tuneOf N35MAssisted Director in construction, mounting, installations and maintenance of aquariumCoordinated the activities of the staff at installation sites and reported to the Director dailyHandled emails and attended to incoming and outgoing mails and files accordinglyPrepared work shift roaster, routine correspondences and maintained planned meetings withWork team and clientsEnsured customer’s satisfaction for every aquarium installation and routine maintenanceExpanded and maintained cliental base through adequate marketing coverageManaged telephone calls, supply, sales requests and data inventoryMaintained inventory-track of office supplies, sales inventory, materials, and ensured timelyDelivery of all sales order as required
Understanding of client business requirements
Accounting and finance
Understanding of insurance details
Understanding of accounting principles
Administration and management
Understanding of budgeting
Taxation Administration & Management
Expatriate and FOREX Transaction Advisory
Human Capital Development, transformation and re-engineering of business processes
Critical & Analytical Thinking
Time and team management with apt task delivery
Effective communication Skills and attention to details
Drafting of Standard Procedures and Policies
Project and Financial Management
Accomplishments
Successfully designed, developed, and implemented Administrative, Financial, Travel, employee loan & resource management policies, standard operating procedures to ease and enhance business flow models.
Successfully designed, developed, and implemented Code of Conduct that ensured work efficiency and enhanced productivity in alignment with the company’s business goals.
Successfully designed, developed, and implemented the set up of seamless tax administration system which ensured the company’s compliance deadlines with statutory monthly, quarterly, and yearly obligations are met.
Successfully designed, developed, and implemented an efficient payroll system, benefits and compensation structure that has increased employee motivation and commitment in line with Organizational goals and objectives.
Successfully designed, developed, and implemented systems to manage, oversee and track all company financial transactions and preparations seamlessly
Interests
Analytical and critical thinking
Problem solving
Volley ball
Timeline
Associate Member - Human Resources Development
Chartered Institute of Personnel Management
05.2022 - 12.2022
In-view - Accounting
Association of Chartered Certified Accountants
12.2021 - Current
Professional in Human Resources International - Human Resources Management
Human Resource Certification Institute
01.2020 - Current
Associate Member -
Chartered Institute of Administration
01.2017 - 03.2018
Head of Administration and Finance
Energy Market and Rates Consultants Limited
09.2015 - Current
Administrative Assistant Manager
AF Mercados EMI
08.2013 - 08.2015
MBA - Corporate Management
University of Ilorin
02.2011 - 01.2012
Relationship Manager and Tax Admin. Assistant
Sterling Bank PLC
02.2010 - 03.2011
Graduate Member -
Nigerian Institute of Management
01.2009 - 12.2009
Bachelor of Science - Fisheries Management
University of Ibadan
01.2004 - 10.2009