STELLA ASHI

• Led the planning and execution of 50+ strategic community events annually, engaging over 2,700 participants, and driving stronger member engagement and brand visibility.
• Improved new member retention by 80% within 12 months by redesigning the onboarding journey, using feedback loops, and personalized welcome processes.
• Resolved 100+ member inquiries monthly, contributing to a 70% increase in overall member satisfaction, as measured by quarterly NPS and satisfaction surveys.
• Strengthened internal communication by creating and distributing regular updates on programs, events, and resources, ensuring 90%+ member engagement with content.
• Led logistics coordination for all major hub events, and maintained accurate employee and member databases, supporting HR and operational efficiency.
• Managed onboarding for new staff and community members, ensuring compliance, and seamless integration into the organization.
• Maintained HR records for over 50 employees, and supported administrative tasks in line with local labor standards.
• Strengthened internal communication by creating and distributing regular updates on programs, events, and resources, ensuring 90%+ member engagement with content.
• Streamlined event logistics and HR processes, ensuring efficient coordination across teams.
• Supported HR functions, including employee onboarding, compliance tracking, and administrative documentation, in alignment with organizational policies.
• Collaborated cross-functionally with programs, partnerships, and operations teams to align community initiatives with broader strategic goals.
• Resolved conflicts between customers when necessary.
• Developed incentives to drive employee retention and improve work culture.
• Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
• Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
• Conducted annual salary surveys and analyzed compensation data to maintain competitive and equitable pay structures.
• Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
• Organized events such as team building activities, holiday celebrations and employee recognition awards ceremonies.
• Safeguarded human resource information, maintaining employee confidence and protecting operations.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.

• Fostered community engagement through organized events and activities.
• Managed social media platforms to enhance brand awareness and interaction.
• Created content for newsletters and promotional materials to inform residents.
• Organized feedback sessions to gather resident input on community initiatives.
• Developed and implemented strategies to increase community engagement.
• Managed multiple projects simultaneously, ensuring deadlines are met.
• Drove facility growth and increased resident morale by planning special activities.
• Monitored online conversations and provided constructive feedback.
• Coordinated volunteer activities and managed a team of 80 volunteers.
• Educated community members on products, services, and initiatives.
• Provided monthly reports on community metrics and progress towards goals.
• Prepared detailed budgets and financial reports for events and programs.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
• Provided HR support during mergers, acquisitions, and restructuring activities.
• Provided HR support to employees by responding to questions related to policies and procedures.
• Supported new staff members through onboarding.
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• Supported HR department by implementing new policies related to employee engagement or organisational culture change initiatives.
• Supported HR team with special projects as requested including research tasks or creating presentations.

• Developed and implemented strategic plans to drive company growth and innovation.
• Managed cross-functional teams to enhance collaboration and operational efficiency.
• Established key performance indicators to monitor business performance and progress.
• Cultivated relationships with stakeholders to support organizational objectives and initiatives.
• Oversaw financial planning processes, ensuring alignment with strategic goals and priorities.
• Directed corporate communications to improve brand visibility and stakeholder engagement.
• Fostered a culture of continuous improvement through employee training and development programs.
• Developed and implemented strategic business plans to increase company profitability.
• Recruited, trained, mentored, and managed employees at all levels within the organization.
• Negotiated contracts with vendors to secure competitive pricing for goods or services.
• Represented the organization at conferences, events, and networking activities as needed.
• Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
• Introduced innovative approaches that improved efficiency while reducing costs.
• Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
• Established key partnerships to enhance market presence and competitive advantage.

Led cross-functional teams to develop strategic initiatives and streamline operations.

• Facilitated training sessions to enhance staff skills and performance pre-event.
• Managed project timelines and resources to ensure timely completion of objectives.
• Collaborated with stakeholders to identify opportunities for process improvements.
• Oversaw budget planning and allocation for various departmental projects.
• Hosted various artists and assisted them with their needs, while making strategic introductions where required.
• Ensured that artists were comfortable and had a quiet area to wait for their session (pre- and post-event).
• I supervised 57 volunteers who were assigned to my Green Room and ensured they were aware of their roles.
• Coordinated with event organizers and artists' management to fulfill specific requests.
• Collaborated with the event team to ensure a smooth, enjoyable experience for both artists and attendees.
• Managed a team of 10+ green room attendants by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
• Established effective communication channels between various units, which significantly increased the overall experience of everyone involved.
• Created detailed reports on project progress for stakeholders.
• Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
• Ensured compliance with applicable laws, regulations, policies, and procedures across all units.
• Planned and hosted all stakeholder meetings.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Facilitated training sessions on topics such as harassment prevention, conflict management and labor laws.
• Developed and implemented strategies for conflict management and resolution.
• Maintained records of all activities related to conservation efforts including budgeting and personnel management.

• Managed scheduling and calendar for executive team at Bavent Street Live.
• Coordinated travel arrangements and accommodations for staff and artists.
• Organized meetings, prepared agendas, and took minutes for key discussions.
• Maintained communication with vendors for supplies and event logistics.
• Assisted in planning promotional events to enhance community engagement.
• Developed and maintained filing systems for important documents and contracts.
• Provided research support on industry trends and competitor activities to inform strategies.
• Maintained confidential files related to personnel records or other sensitive information.
• Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
• Checked personal and professional activities to remind employer of priority tasks and deadlines.
• Organized personal and professional calendars with reminders for upcoming meetings and events.
• Managed office supplies inventory and placed orders when necessary.
• Organized travel arrangements, including flights, transportation, and accommodation.
• Prepared documents such as reports, presentations, agendas, and correspondence.
• Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
• Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
• Coordinated with other staff members to ensure seamless support and coverage.
• Performed calendar management and scheduling of appointments for the executive.