Stanley Mbakwe
IT/TELECOMS ENGINEER
Awka,AN
Summary
Goal-oriented telecommunications professional with a quality-driven approach and solid understanding of equipment types, cabling layouts and integrated designs. Good verbal and written communication skills, an organized nature and a forward-thinking approach to meeting future needs.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Team Lead Field Customer Service Engineer
Huawei Telecoms NG (MTN Nigeria Managed Service)
04.2017 - Current
- Diagnosed and resolved customer issues both remotely and onsite.
- Achieved 100% customer satisfaction by promptly addressing and resolving technical issues within agreed Service Level Agreement (SLA). This ensured minimal downtime for customers, leading to improved retention.
- Managed Enterprise customers servers and networks.
- Installed and integrated Microwave Radios into networks.
- Achieved 100% Network Availability on MTN Enterprise Network Services by carrying out Routine Preventive Maintenance, upgrading critical components and optimizing configurations, ensuring uninterrupted access for end users to support key business operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Accepted and tested newly deployed services on MTN Network.
- Evaluated employee skills and knowledge, regularly training and mentoring individuals with lagging skills.
- Optimized maintenance procedures, collaborating with Network monitoring teams to reduce net downtime to 0%. This led to zero disruptions in business operations and reduced operating costs by 30% through elimination of outage-related expenses.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Consistently received positive feedback from clients for exceptional customer service, contributing to strong company reputation.
Field Support Engineer
Mobax Telecoms NG
02.2013 - 03.2017
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Conducted Site Surveys (Line of Sight (LOS) and Technical Site Survey (TSS)).
- Facilitated communication between office personnel, subcontractors, and customers.
- Scheduled 5 service calls daily according to customer location and urgency of need.
- Installed and configured Routers and Switches.
- Installed and Maintained over 50 Enterprise Point to multi point (PMP) Microwave Broadband Backhaul Solutions.
- Provided on-site support for Network Operations Center (NOC) and Back Office (BO) engineers, resolving technical issues and ensuring optimal network and server performance.
Site Engineer
Chukelu Engineering And Construction Company
02.2012 - 01.2013
- Utilized Auto CAD, Revit and other design software to produce detail-oriented plans, designs, and project documentation.
- Supervised multiple construction sites, monitoring progress, quality, and safety compliance.
- Championed safety programs that drove 75% decrease in site accidents, enabling zero-fatality work sites. Proactive enforcement of safety policies, paired with robust incident investigation and prevention, protected worker well being while avoiding costs.
- Coordinated with local building authorities to obtain necessary permits and approvals in timely manner.
- Analyzed survey reports, maps, blueprints, and other topographical and geologic data to plan infrastructure and construction projects.
Education
Bachelor of Engineering - Civil Engineering
Federal University of Technology
OwerriFull Stack Engineer - Software Engineering
ALX Software Engineering School
Lagos 10.2023 - Current
HCIA DATACOM (Routing And Switching)
Center For Information And Telecom Engineering
Port Harcourt 10.2021 - 02.2023
Certified in Cyber Security
ISC2
OnlineSkills
Network Security
undefinedAccomplishments
- Improved rate of resolved trouble tickets by implementing accurate troubleshooting procedures and detailed RCA.
- Awarded Extraordinary Effort Award for driving 25% increase in customer satisfaction through enhanced service quality and responsiveness, exceeding customer expectations.
- Collaborated with team of 40 in the development of MTN Enterprise Modernization Project.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Hobbies
Cycling, Reading, Meeting people and making friends.
Timeline
Full Stack Engineer - Software Engineering
ALX Software Engineering School
10.2023 - Current
HCIA DATACOM (Routing And Switching)
Center For Information And Telecom Engineering
10.2021 - 02.2023
Team Lead Field Customer Service Engineer
Huawei Telecoms NG (MTN Nigeria Managed Service)
04.2017 - Current
Field Support Engineer
Mobax Telecoms NG
02.2013 - 03.2017
Site Engineer
Chukelu Engineering And Construction Company
02.2012 - 01.2013
Bachelor of Engineering - Civil Engineering
Federal University of Technology
Certified in Cyber Security
ISC2
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