Stanley Mbakwe
IT/TELECOMS ENGINEER
Awka,AN
Summary
Goal-oriented telecommunications professional with a quality-driven approach and solid understanding of equipment types, cabling layouts and integrated designs. Good verbal and written communication skills, an organized nature and a forward-thinking approach to meeting future needs.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Team Lead Field Customer Service Engineer
Huawei Telecoms NG (MTN Nigeria Managed Service)
2017.04 - Current
- Diagnosed and resolved customer issues both remotely and onsite.
- Achieved 100% customer satisfaction by promptly addressing and resolving technical issues within agreed Service Level Agreement (SLA). This ensured minimal downtime for customers, leading to improved retention.
- Managed Enterprise customers servers and networks.
- Installed and integrated Microwave Radios into networks.
- Achieved 100% Network Availability on MTN Enterprise Network Services by carrying out Routine Preventive Maintenance, upgrading critical components and optimizing configurations, ensuring uninterrupted access for end users to support key business operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Accepted and tested newly deployed services on MTN Network.
- Evaluated employee skills and knowledge, regularly training and mentoring individuals with lagging skills.
- Optimized maintenance procedures, collaborating with Network monitoring teams to reduce net downtime to 0%. This led to zero disruptions in business operations and reduced operating costs by 30% through elimination of outage-related expenses.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Consistently received positive feedback from clients for exceptional customer service, contributing to strong company reputation.
Field Support Engineer
Mobax Telecoms NG
2013.02 - 2017.03
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Conducted Site Surveys (Line of Sight (LOS) and Technical Site Survey (TSS)).
- Facilitated communication between office personnel, subcontractors, and customers.
- Scheduled 5 service calls daily according to customer location and urgency of need.
- Installed and configured Routers and Switches.
- Installed and Maintained over 50 Enterprise Point to multi point (PMP) Microwave Broadband Backhaul Solutions.
- Provided on-site support for Network Operations Center (NOC) and Back Office (BO) engineers, resolving technical issues and ensuring optimal network and server performance.
Site Engineer
Chukelu Engineering And Construction Company
2012.02 - 2013.01
- Utilized Auto CAD, Revit and other design software to produce detail-oriented plans, designs, and project documentation.
- Supervised multiple construction sites, monitoring progress, quality, and safety compliance.
- Championed safety programs that drove 75% decrease in site accidents, enabling zero-fatality work sites. Proactive enforcement of safety policies, paired with robust incident investigation and prevention, protected worker well being while avoiding costs.
- Coordinated with local building authorities to obtain necessary permits and approvals in timely manner.
- Analyzed survey reports, maps, blueprints, and other topographical and geologic data to plan infrastructure and construction projects.
Education
Bachelor of Engineering - Civil Engineering
Federal University of Technology
OwerriFull Stack Engineer - Software Engineering
ALX Software Engineering School
Lagos 2023.10 - Current
HCIA DATACOM (Routing And Switching)
Center For Information And Telecom Engineering
Port Harcourt 2021.10 - 2023.02
Certified in Cyber Security
ISC2
OnlineSkills
Network Security
undefinedAccomplishments
- Improved rate of resolved trouble tickets by implementing accurate troubleshooting procedures and detailed RCA.
- Awarded Extraordinary Effort Award for driving 25% increase in customer satisfaction through enhanced service quality and responsiveness, exceeding customer expectations.
- Collaborated with team of 40 in the development of MTN Enterprise Modernization Project.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Hobbies
Cycling, Reading, Meeting people and making friends.
Timeline
Full Stack Engineer - Software Engineering
ALX Software Engineering School
2023.10 - Current
HCIA DATACOM (Routing And Switching)
Center For Information And Telecom Engineering
2021.10 - 2023.02
Team Lead Field Customer Service Engineer
Huawei Telecoms NG (MTN Nigeria Managed Service)
2017.04 - Current
Field Support Engineer
Mobax Telecoms NG
2013.02 - 2017.03
Site Engineer
Chukelu Engineering And Construction Company
2012.02 - 2013.01
Bachelor of Engineering - Civil Engineering
Federal University of Technology
Certified in Cyber Security
ISC2
Similar Profiles
Femi AdeyemiFemi Adeyemi
MV OSS Service Engineer at HUAWEI TECHNOLOGIES CO., NG. LTDMV OSS Service Engineer at HUAWEI TECHNOLOGIES CO., NG. LTD
HABIB NYAMEKYE ANDAM ODUROHABIB NYAMEKYE ANDAM ODURO
BO BSS / WIRELESS ENGINEER at HUAWEI TECHNOLOGIES GHANA S.A. LTD., MTN GHANA-MSOBO BSS / WIRELESS ENGINEER at HUAWEI TECHNOLOGIES GHANA S.A. LTD., MTN GHANA-MSO
BABAJIDE JONATHAN ODETOLABABAJIDE JONATHAN ODETOLA
Financial Reporting Manager at INQ. Digital Nigeria Ltd - formerly Vodacom Business Africa Ltd (Telecoms)Financial Reporting Manager at INQ. Digital Nigeria Ltd - formerly Vodacom Business Africa Ltd (Telecoms)