Stacy Ugbeda
Lagos
Summary
A passionate, innovative and result driven professional with hands on experience in HR Administration and Operation, customer service support, Recruitment and Onboarding.
I help connect the dots between business requirements and performance needs to increase overall effectiveness of organizational workforce.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recruitment Associate
E-Settlement Limited
01.2023 - Current
- Reviewed resumes submitted by applicants to ensure they fit the job specification and recommendation
- Developed creative sourcing techniques to expand talent pool
- Participated in hiring decision with the hiring manager or supervisor
- Supported co-ordination and selection of applicants for the screening process
- Built candidate pipeline by continuously sourcing and recruiting candidates
- Liaised with line managers/relevant departments to ensure they are aware of start dates etc.
- Sent out internal and External advertisements for new roles
- Liaised with relevant 3rd party recruitment agencies (outsourcing firms) to ensure quality service delivery
- Partnered with line managers and disseminate information as often as necessary
- Coordinated induction and onboarding programs
- Responded to enquiries from employees and escalate to appropriate channels when necessary
- Provided quality and timely feedback to candidates as required
HR Admin Associate
E-Settlement Limited
01.2022 - 12.2022
- Arranged and oversaw routine maintenance services for facility and equipment
- Assembled, prepared and distributed variety of work-related confidential information following proper procedures
- Maintain Employee Records (Soft & Hard Copies)
- Update and Maintain Staff Records and Internal databases
- (e.g., Annual Leave Record, sick or maternity leave)
- Update HR databases (e.g., new hires, Exist, Birthdays)
- Schedule job interviews and contact candidates as needed
- Prepare feedbacks reports for internal and External Trainings
- Assist in payroll preparation by providing relevant data and accurate adjustment of payroll sheet
- Answer employees’ queries about HR-related issues
- Making travel and accommodation arrangement for staff and company guest and process expense forms
- Facilitating and Coordinating of Induction programs for new employees
- Establishing administrative priorities, identifying roadblocks and resolving problems to achieve operations goals
- Coordinate Procurement of Office Device
- Coordinate reimbursable expenses for payment to employees.
Administrative Officer
E-Settlement Limited
01.2018 - 12.2021
- Interacted personally with customers, using communication and conflict management skills to handle routine demands
- Ordered and distributed office supplies while adhering to fixed office budget.
- Helped maintain office organization for aesthetic appeal and easy access to supplies.
- Organized a filing system for important and confidential company documents.
- Prepared regular reports on expenses and office budget.
- Scheduled and planned in house and external events
- Arranged travels and accommodation for staffs.
- Ensured timely response to office needs.
- Ensured that operational office facilities are in good condition
- Managed and take stock of office supplies.
- Routine checkup of all office facilities.
- Acted as primary point of contact for all office facility repairs.
Customer Success Officer
Electronic Settlement Limited
10.2015 - 12.2017
- Communicating courteously with customers by telephone, email, and face to face
- Investigating and solving customers' problems, which may be complex or long-standing
- Keeping accurate records of funds that was spent and used for office purposes
- Promoting the company Products and Services on social media platforms
- Respond to customer enquiries and complaints received via social media, ensure all responses are timely, and handled sensitively
- Kept records of customer complaints, inquiries and comments for company review
- Gained customer trust with open and interactive communication
- Attended customer care training to learn and share insights, leading practices and industry trends.
Submissions Editor & Social Media Administrator
Kachifo Limited, Publishers of Farafina Books
10.2014 - 01.2015
- Managed social media channels and content on Facebook and Twitter
- Reading and labeling interesting manuscripts from the submission’s inbox for editorial review
- Provided feedback to interested authors on enquiries and subsequent information
- Proofreading manuscripts
- Creating and maintaining an online social media presence for the company
- Promoting and advertising the company's products through social platform
Direct Sales Agent
STANBIC IBTC BANK
01.2014 - 08.2014
- Acquiring New Customers
- Selling of Bank Products
- Delivering High Standards of Customer Service
- Increased client base by building relationships with prospects through networking and in-person visits
- Opening of Accounts (Personal & Corporate accounts)
- Negotiated contracts and explained terms of service to foster customer comprehension and satisfaction
- Answered customers' questions about products, prices and availability
- Negotiated contracts and explained terms of service to foster customer comprehension and satisfaction
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Increased client base by building relationships with prospects through networking and in-person visits
- Handled stressful situations professionally and multitasked with ease
- Explained [Product or service] features, pricing and warranty details.
National Youth Service Corps
Delta State Broadcasting Service, Warri.
07.2012 - 07.2013
- Collection of News Materials
- Going to beats
- Writing Reports
- Transcribing/Interview
- Proof reading and editing newsletters
Education
B.A (Hons) - English and Literary Studies -
DELTA STATE UNIVERSITY, ABRAKA
01.2012
Merit Mixed Secondary School, Sapele.
Delta State, Nigeria.06.2004
Skills
- Customer Service
- Communication
- Office Administration
- HR and People Management
- Project Management
- Recruitment and Onboarding
- Employee Engagement and Relations
- Leadership
Certification
• New Competencies in HR.
• Human Resource Management Essentials.
• Chartered Institute of Personnel Management (In View)
Timeline
Recruitment Associate
E-Settlement Limited
01.2023 - Current
HR Admin Associate
E-Settlement Limited
01.2022 - 12.2022
Administrative Officer
E-Settlement Limited
01.2018 - 12.2021
Customer Success Officer
Electronic Settlement Limited
10.2015 - 12.2017
Submissions Editor & Social Media Administrator
Kachifo Limited, Publishers of Farafina Books
10.2014 - 01.2015
Direct Sales Agent
STANBIC IBTC BANK
01.2014 - 08.2014
National Youth Service Corps
Delta State Broadcasting Service, Warri.
07.2012 - 07.2013
B.A (Hons) - English and Literary Studies -
DELTA STATE UNIVERSITY, ABRAKA
Merit Mixed Secondary School, Sapele.
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