SOWEMIMO BABAJIDE

• Creating and maintaining healthy risk asset portfolio and deposit mix
• Ensuring day-to-day administrative and clerical operations are done efficiently and in line with the bank's policies, interests and goals
• Customer acquisition and efficient relationship management aimed at increasing liability generation
• Balance sheet and portfolio management to increase the bank's revenue and profit
• Managing all customers in my cabal to ensure that they all have excellent and satisfactory banking experiences with the organization., Ogbomosho Branch
• Creating and maintaining healthy risk asset portfolio and deposit mix
• Customer acquisition and efficient relationship management aimed at increasing liability generation
• Balance sheet and portfolio management to increase the bank's revenue and profit
• Managing all customers in my cabal to ensure that they all have excellent and satisfactory banking experiences with the organization.
• Analyze and resolved complex resource management issues for optimised scheduling.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.

• Effective cash management to reduce insurance cost on cash holding against
  branch.
• Minimal reduction of idle cash in the branch vault to enhance proper cash mix within region.
• Prompt reconciliation of cash transactions to prevent distortion of records
• Revenue improvement for the branch through availability of cash for the ATM
• Improving customers' confidence by building customer centric environment
• Managed marketing budgets with data and results-driven decision making.

• Creating and maintaining healthy risk asset portfolio and deposit mix.
• Customer acquisition and efficient relationship management aimed at increasing liability generation.
• Balance sheet and portfolio management to increase the bank's revenue and profit.
• Managing all customers in my cabal to ensure that they all have excellent and satisfactory banking experiences with the organization.
• Handled queries and complaints responsibly and professionally, seeking mutually-beneficial resolutions for maintained customer satisfaction.
• Provided first-class customer experiences through friendly, efficient and accurate services.

• Effective cash management to reduce insurance cost on cash holding against branch
• Minimal reduction of idle cash in the branch vault to enhance proper cash mix within region.
• Prompt reconciliation of cash transactions to prevent distortion of records
• Revenue improvement for the branch through availability of cash for the ATM
• Improving customers' confidence by building customer centric environment
• Prepared month-end reports for both futures and foreign exchange.
• Monitored daily corporate transactions for trade errors and performed corrective action.

• Acting in a supervisory role on all customer service request and obligations.
• Display of empathy in a customer centric manner without prejudice to bank's stipulated policies and procedures
• ·Prompt rendition of all statutory reports to appropriate government bodies and parastatals.
• Vending of debit cards instant pins and all other one-time passwords for online transactions
• Booking and terminations of all term deposits.
• Oversee effective management and deployment all members of the team to forge strategic business alliances that will shoot up the profitability of the branch
  
• Reconciled inconsistencies between front and back offices.

• Prompt response to all customers complain on ATM related issues like cash dispense error, POS transactions error and all other web related transactions.
• Cross-selling of e-products to generate Non-interest income for the bank.

• Ensure cash availability and maintenance of the automated teller

machines(ATM) to ensure better uptime.

• Resolving customer complaints and attending to customer inquiries.
• Account opening, processing of standing instructions, processing of debit cards, cheque requisition and so on.
• Acting as the face of the organization to all walk-in customers and prospects and ensuring that current customers
• Maintained tidy reception area to provide visitors with positive first impression of company.
• Automated office operations, managed client correspondence and supervised data communications.

• Ensure Policy/Procedure/Regulatory Compliance on transactions or activities initiated by or to the assigned branches;

· Build strong KYC compliance environment in the assigned business units

• Ensure capturing of all KYC documentation into all customers' accounts in the Core Banking applications through the regular review of Account opening and documentation both on the file and on the system.
• Daily Independent Call Over of all transactions within 24 hours of posting and where practicable online same day and as may be advised to you from time to time
• Carry out other verifications as outlined in the Independent Verification Proof Chart of Internal Control.
• Conducted verification inspections to verify implementation of corrective actions and minimise risks of future audit failures.
• Prepared comprehensive audit reports, facilitating accurate measurement of audit findings against set KPIs.