Sovian Umeonyido
Lagos,Nigeria
Summary
Highly skilled professional with extensive expertise in healthcare and customer service. Proficient in the use of CRM online tools, medical software, and Microsoft Office. Demonstrates strong time management, problem-solving abilities, and decision-making capacity. Experienced in surgical aftercare, home healthcare, and therapeutic interaction. Adept at handling pressure, managing relationships, and resolving disputes. Committed to delivering exceptional service through effective communication and team leadership.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Sales representative
Mobola Beauty Home
Ikeja, Lagos
01.2014 - 11.2014
- Streamlined order processing system for faster delivery times.
- Built lasting relationships with clients through customer service interactions.
- Navigated challenging negotiations to secure lucrative contracts.
- Fostered strong customer relationships through exceptional service.
- Expanded client base through targeted outreach initiatives.
- Pioneered innovative sales strategies for increased market penetration.
- Participated in team-building activities, promoting a harmonious work environment.
- Manage over 50 calls per day
Order processing/Customer Service manager (Remote)
Prime Rose Home Ware
, Uk
01.2015 - 01.2017
- Improved operational efficiency by identifying areas of improvement.
- Managed challenging situations to ensure customer satisfaction.
- Fostered a supportive environment through active team management.
- Ensured business objectives met through strategic planning.
- Maintained positive relationships through effective communication.
- Received and resolved customer complaints escalated by staff.
- Processing and tracking orders.
Customer Service Specialist (Remote)
City Communication
01.2017 - 01.2018
- Handle customers complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Customer Service Representative
EasygetzAfrica Enterprises
04.2018 - 09.2019
- Handle customers complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Customer Service Representatives
ALAT by Wema Bank
09.2019 - 01.2022
- Interacting with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
- Answering calls, messages, and handling correspondence.
- Maintaining diaries and arranging appointments. typing, preparing and collating.
Nursing Assistant
Aishat Specialist Hospital
Ilasa Lagos , Nigeria
01.2023 - 04.2024
- Supported nurses during medical procedures, contributing to successful treatment plans.
- Engaged elderly dementia patients through cognitive stimulation activities promoting mental well-being.
- Delivered compassionate emotional support to patients during difficult times.
- Utilised basic nursing equipment proficiently whilst providing routine care to bedridden patients.
- Provided high-quality patient care, resulting in increased comfort and satisfaction.
- Prepared examination rooms prior to medical procedures, ensuring readiness for use.
- Collaborated closely with healthcare team to ensure comprehensive patient care.
- Organised patient records meticulously, aiding swift retrieval when needed.
- Maintained clean and safe environment by following hygiene standards and protocols.
Clinical Nurse
Lagos University Teaching Hospital (LUTH)
Idiaraba Lagos, Nigeria
05.2024 - 11.2024
- Participated actively in clinical meetings leading to informed decision making processes.
- Practised infection control measures for improved hospital hygiene and safety.
- Assisted doctors in surgeries, facilitating successful procedures.
- Educated patients about their condition, promoting healthier lifestyles.
- Coordinated with healthcare team to deliver efficient services.
- Monitored vital signs, ensuring stable health conditions.
- Offered support and counselling services helping families comprehend the illness trajectory and its impact on the patient's life course effectively.
- Ensured patient comfort by providing high-quality nursing care.
- Communicated effectively with doctors for better healthcare solutions.
- Managed wound dressings to promote faster healing process.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
Education
Bachelor of Business Administration - Business Administration
National Open University Nigeria (NOUN)
Ogun state 01.2015 - 06.2018
Nursing Assistant/Clinical Nursing - Healthcare
School of Social Work (LUTH)
Lagos Nigeria 01.2019 - 12.2020
Skills
- Time management
- Use of CRM online tools
- Technical skills
- Problem solving skills
- Email management
- Phone etiquette
- Use of medical software
- Surgical aftercare
- Decision making capacity
- Therapeutic interaction
- Telephone manners
- Strong written communication
- Team Leadership
- Dispute management
- Complaint resolution
- Microsoft Office
Languages
English
Timeline
Clinical Nurse
Lagos University Teaching Hospital (LUTH)
05.2024 - 11.2024
Nursing Assistant
Aishat Specialist Hospital
01.2023 - 04.2024
Customer Service Representatives
ALAT by Wema Bank
09.2019 - 01.2022
Nursing Assistant/Clinical Nursing - Healthcare
School of Social Work (LUTH)
01.2019 - 12.2020
Customer Service Representative
EasygetzAfrica Enterprises
04.2018 - 09.2019
Customer Service Specialist (Remote)
City Communication
01.2017 - 01.2018
Bachelor of Business Administration - Business Administration
National Open University Nigeria (NOUN)
01.2015 - 06.2018
Order processing/Customer Service manager (Remote)
Prime Rose Home Ware
01.2015 - 01.2017
Sales representative
Mobola Beauty Home
01.2014 - 11.2014
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