Intelligent, goal-oriented, hardworking, diligent, dependable professional with strong organizational skills ready to help the team achieve company goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
An articulate and driven leader with high energy and an engaging personality, applying a creative and analytical approach to operations for continuous improvements.
Hi, I’m
Isioma Eboigbe
Lagos
Summary
Overview
3
years of professional experience
Work History
Zenith Bank Plc
Customer Service Lead
07.2022 - Current
Job overview
- Collaborated with cross-functional teams to ensure seamless customer experiences across all channels.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate support.
- Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
Pandora Agency
Project Executive, Client Services
02.2022 - 05.2022
Job overview
- Improved team collaboration with clear communication and regular status updates.
- Identified opportunities for continuous improvement, implementing innovative solutions to address challenges.
- Adjusted ads to better align with desired consumer
audiences and improve conversion rates. - Prepared a variety of different written communications,
reports and documents.
Inspiration FM 92.3
Marketing Administrator
12.2020 - 01.2022
Job overview
- Determined customers' needs and provided brand
awareness and recommendations to fulfill requirements. - Actively listened to customers' requests, confirming full
understanding before addressing concerns. - Built and strengthened strategic relationships with clients
and leading industry partners. - Considered business demands and customer preferences
when developing pricing structures and marketing plans. - Generated quality leads by designing and implementing targeted digital advertising campaigns on various platforms.
Education
University of Lagos
Bachelor of Science from Mass Communication
04.2001
University Overview
Skills
Product Support
undefinedTimeline
Customer Service Lead
Zenith Bank Plc
07.2022 - Current
Project Executive, Client Services
Pandora Agency
02.2022 - 05.2022
Marketing Administrator
Inspiration FM 92.3
12.2020 - 01.2022
University of Lagos
Bachelor of Science from Mass Communication
04.2001
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