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Sophie Aligbe
Sr. Sales Executive
Lekki,lagos
Summary
Enthusiastic Sales and Supply Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Clear understanding of strategies for effective market penetration and training in customer focused marketing. Motivated to learn, grow and excel in the Telecommunications Industry. Offering excellent communication and good judgment.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Key Sales and Customer Experience Specialist
9mobile formerly Etisalat Nigeria
lagos
04.2019 - Current
- Guaranteed seamless operation and profitability of the experience centre
- Certified all documentation for management records
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
Analyst/Genius Administrator
9mobile formerly Etisalat Nigeria
01.2016 - Current
- Effectively conducted regression tests and product monitoring
- Assisted in supervision of testers across regions
- Assisted in the identification of User Acceptance Test (UAT) requirements and environment for product readiness
- Assisted in the creation and execution of User Acceptance Test scenarios and ensured it aligned with business rules
- Efficiently followed up and resolved defects discovered during User Acceptance Test.
- Discovered root causes of problems and identified appropriate solutions.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
Analyst -
Etisalat Nigeria
Lagos
10.2014 - Current
- Efficiently execute complex work process through multiple systems and technology applications including BES
- Drive the direct sales of 9Mobile (formerly Etisalat) products and services to end users (walk-in customers/small medium enterprises/high net-worth Individuals)
- Effectively manage customer relationship and various customer touch points
- Create positive and constructive dialogue with customers and program participants’ operations teams
- Adequately perform order management activities which include managing customer demand, following up on escalated issues and ensuring high quality of service
- Effectively utilize the CRM system to accurately and promptly capture customers’ orders
- Analyse the business service standards in order to meet customer needs and also support business performance
- Improved financial status by analyzing results, monitoring variances and recommending actions to management staff.
- Promoted successful investment plans with well-organized and smooth presentations.
Product Consultant
Samsung West Africa -EMTS
03.2014 - 09.2014
- Provided onsite support for sales force
- Enlighten new and existing customers on products and services
- Managed configuration of phones and add-on devices
- Ensured strict compliance of E-Warranty contract
- Co-ordinated after sales customer feedback as part of drive to promote efficient service.
Digital Imaging Assistant
Samsung West Africa
04.2013 - 02.2014
- Ensured efficiency in the flow of product from upstream to end users
- Ensured financial invoices are processed and promptly approved
- Assisted in the review of month-end, quarterly and year end ledgers against financial year product
- Co-ordinated account reconciliation activities and reporting.
Education
Master of Business Administration (MBA) - Marketing
University of Lagos
Lagos, Nigeria 09.2020 - Current
BSc. - Business Administration
University of Lagos
Lagos,Nigeria 01.2008 - 01.2012
Skills
Ability to work under pressure and efficient delivery on assigned tasks
Top-notch presentation skillsFast learner, smart and possess ability to think out of box
Poised with ability to manage business environment
Self-motivated and flexibleExcellent technical managerial experience
Logistics Specialist
Excellent customer experience management skills
Proficiency level in use of MS Office Suites, BES and other CRM tools
Effective and clear communication skills (oral and written) with good interpersonal relationship management
Retail sales professional
Customer acquisition and retention
Interests
Yoga
Music
Timeline
Master of Business Administration (MBA) - Marketing
University of Lagos
09.2020 - Current
Key Sales and Customer Experience Specialist
9mobile formerly Etisalat Nigeria
04.2019 - Current
Analyst/Genius Administrator
9mobile formerly Etisalat Nigeria
01.2016 - Current
Analyst -
Etisalat Nigeria
10.2014 - Current
Product Consultant
Samsung West Africa -EMTS
03.2014 - 09.2014
Digital Imaging Assistant
Samsung West Africa
04.2013 - 02.2014
BSc. - Business Administration
University of Lagos
01.2008 - 01.2012