Sophia Nkechi Etuonu
Virtual Administrative/ Executive Assistant
Ibeju Lekki
Summary
Dedicated to enhancing accuracy and efficiency, the organized Virtual Assistant has a strong focus on maintaining and developing administrative and procedural processes. Possessing excellent data entry, time management, and customer service skills, this highly communicative individual's goal is to provide quality administrative support to clients, ensuring their needs are met effectively and efficiently.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Virtual Assistant (internship)
Internpulse
Remote, Remote
01.2025 - 03.2025
- Drafted, edited, and formatted blog content to improve readability and engagement
- Created Standard Operating Procedures (SOPs) for employee onboarding, streamlining company processes
- Designed and maintained budget and progress tracking spreadsheets with automated calculations and conditional formatting
- Developed customer feedback forms and event registration forms to enhance data collection and user experience
- Created visually appealing pitch decks and portfolio presentations to showcase business services and client success
- Provided administrative support, including scheduling appointments and managing emails
- Conducted market research and compiled reports to support business decision-making
- Assisted in social media management, designing posts and updating content for engagement
- Maintained organized records and databases to ensure efficiency and easy retrieval
- Ensured timely communication and coordination between clients and team members
- Create content calender for social media posting ,engage in customer questions and enquires.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Administrative Assistant
Djas digital hub
09.2024 - 11.2024
- Managed and maintained complex calendars for client, resolving scheduling conflicts and prioritizing appointments
- Coordinated travel arrangements, including booking flights, accommodations, and transportation, while adhering to company travel policies and budgets
- Prepared and distributed correspondence, including emails, letters, and reports, ensuring accuracy and professionalism
- Managed incoming and outgoing mail, prioritizing urgent requests and maintaining organized records
- Performed data entry and maintained databases, ensuring data integrity and accuracy
- Prepared and edited presentations and spreadsheets
- Provided customer support via phone, and email, addressing inquiries and resolving issues efficiently
Education
B.Sc. - Computer Science
Government College Kariavattom
India 06.2016 - 07.2016
Skills
Administrative support
Email Management
Calendar Management
Project management
Task management
Market Research
Google Workspace
Microsoft office
Data entry
Social Media Management
Basic graphic design
Customer Service
CRM management
Travel arrangements
Multitasking and organization
Lead generation
Certification
Administrative Virtual Assistant, Djas Digital Hub, 08/01/24
Timeline
Virtual Assistant (internship)
Internpulse
01.2025 - 03.2025
Administrative Assistant
Djas digital hub
09.2024 - 11.2024
B.Sc. - Computer Science
Government College Kariavattom
06.2016 - 07.2016