Sonia Ogulere
Owerri,Nigeria
Summary
Dedicated Administrative Virtual Assistant and Customer Service Professional with over two years of experience in customer support, adept at managing high call and email volumes while resolving concerns efficiently. Proficient in customer relationship management, complaint resolution, and data management. Utilises Google Workspace and Microsoft Office to maintain accurate records and prioritise tasks effectively, consistently enhancing customer satisfaction through strong communication and problem-solving skills.
Overview
1
1
Language
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Virtual Assistant Trainee
Alx Africa
2025.01 - 2025.06
Virtual Assistant (freelance)
Azel cosmetics / Fortune Enterprises
Remote
2025.01 - Current
- Assisted clients with scheduling, communication, and customer account management.
- Coordinated executive calendars, appointments, and customer communications to ensure seamless scheduling.
- Responded promptly to customer inquiries through email and messaging platforms.
- Conducted follow-ups with customers to confirm satisfaction and timely fulfilment of requests.
- Maintained organised customer records, spreadsheets, and documentation.
- Supported daily operations by ensuring timely responses and accurate record keeping.
- Resolved administrative issues quickly while maintaining professionalism and confidentiality.
- Partnered with clients to streamline workflows and enhance service delivery.
Administrative & customer support
Airtel Nigeria
2022.09 - 2025.05
- Resolved customer complaints promptly by identifying issues and providing effective solutions that improved customer satisfaction.
- Managed high volumes of customer phone calls and email inquiries while delivering professional, customer-focused support.
- Coordinated communication between customers and internal departments, facilitating timely issue resolution.
- Maintained accurate customer records and documentation while ensuring confidentiality and data accuracy.
- Scheduled appointments and managed daily administrative activities, ensuring smooth operations.
- Followed up on customer requests, confirming complete resolution and fostering positive customer experiences.
- Prioritized multiple customer inquiries in a fast-paced environment while consistently meeting deadlines.
- Delivered accurate information regarding company services and procedures.
- Built positive relationships with customers through effective communication and active listening.
Education
B.A - Linguistics
Nnamdi Azikiwe University
Anambra 2022.01 - 2025.12
Skills
- CRM software
- Data management
- Microsoft Office
- Google Workspace
- Microsoft Excel
- Appointment scheduling
- Client relationship management
- Customer service
- Inquiry resolution
- Client follow-up
- Call management
- Spreadsheet Management
- Task management
- Project Tracking
- Administrative Support
- Executive scheduling
- Operational Support
- Workflow Improvement
- Time Management
- Multitasking
- Remote collaboration
- Internal Team Communication
- Professional communication
- Problem solving
- Attention to Detail
- Active listening
- Zoom
- Trello
- Professional communication
- Task management
- CRM management
LANGUAGE
English (fluent)
Affiliations
- Writing
- Tech
- Hiking
Timeline
Virtual Assistant Trainee
Alx Africa
2025.01 - 2025.06
Virtual Assistant (freelance)
Azel cosmetics / Fortune Enterprises
2025.01 - Current
Administrative & customer support
Airtel Nigeria
2022.09 - 2025.05
B.A - Linguistics
Nnamdi Azikiwe University
2022.01 - 2025.12