Sonia Josephine
Procurement Manager
Surulere,Lagos
Summary
Goal Driven Performer in Business Development, Client Handling & Servicing who executed organizational assessment and capacity building plans achieve improved performance bench marks while collaborating with cross- functional teams and diverse industries
An Effective Leader with high motivational, interpersonal, problem solving, collaborative skills and effective decision maker with proven expertise in handling large teams and processes
Proven Capabilities to prioritize, manage projects under pressure and deliver within SLAs while effectively managing people and operations
Adept to Organizational transformation and building talented team continuously providing members with the training, support, resources, guidance and motivation
Experienced in generating new business and sales by primarily focusing on customer interactions, partnerships and channel sales. Expertise in identifying partners for business growth and working out commercials with strong domain knowledge
Team Player with strong planning, communication, interpersonal, presentation, analytical and negotiation skills. Ability to prioritize and manage multiple assignments within tight deadlines along with consistently surpassing delivery targets
Overview
18
18
years of professional experience
5
5
Languages
Work History
Procurement Manager
Primepak Limited
08.2025 - Current
- Conduct thorough review and validation of purchase indents to ensure accuracy, authorization, and compliance with internal procedures
- Source, solicit, and evaluate competitive quotations from reliable suppliers to achieve optimal value
- Support the negotiation and finalization of pricing, terms, and conditions with suppliers
- Prepare, verify, and process Local Purchase Orders (LPOs) in accordance with company policies
- Ensure timely issuance of LPOs and maintain proper documentation for audit purposes
- Proactively follow up with suppliers to track order progress and ensure adherence to delivery schedules
- Coordinate and monitor material deliveries, ensuring alignment with specifications, quantity, and timelines
- Confirm receipt of goods and resolve any discrepancies in coordination with relevant departments
- Maintain accurate and up-to-date procurement records, including supplier data, purchase orders, and delivery logs
- Liaise with the finance department to facilitate timely supplier payments
- Perform invoice verification and reconciliation, addressing and resolving discrepancies efficiently
- Build and maintain strong relationships with suppliers to ensure consistent service quality and reliability
Commercial Manager
Dana Air
02.2018 - 12.2020
- Spearhead Sales Operations across 5 Stations – Lagos, Abuja, PHC, Uyo, Owerri
- HOD for Call Centre head quartered at Lagos
- Accountable for handling Customer Relations, Escalations, Feedbacks
- Resolve Legal Cases with Consumer Protection Council in collaboration with Advocates
- Liaison with Bi-Courtney on reschedules or Aircraft maintenance issues
- Reporting to CEO on all immediate escalations and resolution
- Liaison with Media Team on promotions across social media platform
- Liaison with Senior Management across all departments for smooth Operations
Customer Relations & Retentions Manager
Tata Teleservices
08.2013 - 03.2016
- Handled CRM role initially and later transitioned towards Customer Relations & retentions Management and handled a team of 4 teams with 40 personnel responsible for their overall performance & career growth
- Accountable for developing, maximizing and maintaining long term relationships with potential and existing accounts in order to enhance company sales, market share and customer satisfaction
- Collaborate across departments to develop strategic plans to achieve specific long and short term goals while creating relevant presentations (products for Tata Communications & Teleservices) for C-Level Associates
- Oversee the activities of customer service staff and operations employees to ensure their dealings with clients promote customer dependency and guarantee their satisfaction
- Responsibilities also include training & management of Tele-Calling team, review of tele-calling database, create actions plans with Cluster Heads and negotiating with clients
Business Development Manager
Educomp
08.2011 - 08.2013
- Spearhead business development initiatives that are consistent with the company’s overall strategy and drove revenue generation while assisting in strategic business development plans
- Developed product presentations for the management as well the customers, and also led the overall negotiations, document agreements with the senior management
- Handled other activities like organizing seminars for target audience and cross selling of other products
Relationship Manager
JRG
12.2009 - 07.2011
- Ensured overall growth, success by deepening relationships with existing customers & drove new acquisitions
- Handled the entire online team for Karnataka region and was directly responsible for generating revenue and handled audits to ensure overall operations are in accordance to established guidelines
- Acquired new business customers through prospecting and relationship building while cross sell products/services to customers
Branch Sales Manager
ICICI Bank
10.2008 - 10.2009
- Oversaw the daily operations and provided impeccable customer service while leading new client acquisition and sales initiatives while managing a team of Sales Representatives
- Catered to HNI and assisted them with financial solutions, portfolio management and achieved high customer satisfaction ratings
- Converted a number of competitor accounts to ICICI accounts through effective sales pitch & presentations
- Was awarded as the best performer for the state in one of the competitions Had
- Successfully trained in the Prestigious ISMP-ICICI SALES MGMT PROGRAM
Education
PGD - Business Management
Symbiosis University
Pune, India01-2016
Bachelor of Engineering - Electronics
Visvesvaraya Technological University
Bangalore, India01-2008
Skills
Strategic Planning & Execution
Accomplishments
- PROMOTED from Customer Relations Manager to Commercial Manager in 6 months of joining
- SET UP Call Centre Software and trained all the Staff to use the same
- Revamp Sales Operations and set up acquisition teams at 5 locations
- Successfully met Retention targets every quarter in FY16
- Converted dormant into active accounts leading to more revenue
- Increase in sales through cross selling and up selling activities in FY17
- Recognized as the Employee of the Quarter twice in year
- Led initiatives to acquire more business and personally oversaw a Rs. 80 lakh deal and was appreciated for the same
- Increased market share by successfully touching base with 205 schools
- Recognized with a 'Best Exhibitor' award
- Spearheaded the initiative to move from offline trading to online trading and singlehandedly led the online trading operations for Bangalore
- Appreciated for leading training sessions for personnel at various hierarchal levels of the organization especially for offline to online
- Recognized by the senior management as the Best Sales Manager India for FY 09
Timeline
Procurement Manager
Primepak Limited
08.2025 - Current
Commercial Manager
Dana Air
02.2018 - 12.2020
Customer Relations & Retentions Manager
Tata Teleservices
08.2013 - 03.2016
Business Development Manager
Educomp
08.2011 - 08.2013
Relationship Manager
JRG
12.2009 - 07.2011
Branch Sales Manager
ICICI Bank
10.2008 - 10.2009
Bachelor of Engineering - Electronics
Visvesvaraya Technological University
PGD - Business Management
Symbiosis University
Personal Details
- DOB: 1st October 1985
- Passport: Z3408454
- Nationality: Indian