Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Hobbies
Timeline
CustomerServiceRepresentative

Somtochukwu Nkemakolam

Customer Service Representative
Owerri,Imo State, Nigeria.

Summary

I am a dynamic and decisive person with excellent planning and problem-solving abilities. And I am ready to pursue new professional challenges and career advancement with growing company.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Sales Manager

Tweeter Bites Bakery and Confectionaries.
Owerri, Imo state
01.2018 - 03.2019
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Resolved customer issues quickly.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Customer Service Representative

Zemex Livestock Farms
Ohaji Egbema, Imo state
02.2016 - 11.2017
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.

Education

Bachelor of Science - Electrical And Electrical Engineering.

Federal University of Technology Owerri (FUTO)
Imo State, Nigeria.
09.2015 - 07.2021

Skills

    Computer savvy

Microsoft Office

Multitasking

Communication

Time management

Creativity

Additional Information

I like challenges and risks—their absence makes life boring.

I enjoy studying and taking up new tasks. And so far, I have been learning Python and am quite optimistic about adding it to my skills set in due time.

Interests

Computing and Computer Programming

Forex Trading

Music

Hobbies

Studying, Singing, Traveling, Playing Chess game

Timeline

Sales Manager

Tweeter Bites Bakery and Confectionaries.
01.2018 - 03.2019

Customer Service Representative

Zemex Livestock Farms
02.2016 - 11.2017

Bachelor of Science - Electrical And Electrical Engineering.

Federal University of Technology Owerri (FUTO)
09.2015 - 07.2021
Somtochukwu NkemakolamCustomer Service Representative