Somkenechukwu Iloanya
Senior Data Analyst/ IT Support Technician
Abuja,Nigeria
Summary
Exceptional verbal and written communication skills and the ability to translate complex ideas for non-technical audiences . Ability to absorb new knowledge quickly. Analytical and leadership capabilities. Proficiency in multitasking, meeting deadlines and organizing tasks. Highly developed interpersonal, negotiation and relationship management skills. Goal-focused and results-driven mindset. My technical, database and problem-solving capabilities can be of service to the organization’s growth, and I also want to gain an understanding of new and developing trends in IT. Proactive Data Analysis and IT supports engineering with 12+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Data Analyst
Police Service Commission, FCT
Abuja, NG
08.2022 - Current
- Cleaning, modelling, and analyzing datasets to answer questions from a wide range of topics such as staff utilization, Police recruitment, Promotion, and Induction training for PSC Staff
- Creating proper data pipelines and best data management practices
- Writing briefs on findings and proposing the best practices to leaders within the organization
- Accommodates quick requests for analyses to solve time-sensitive questions from the management and use my best judgment in the face of imperfect data
- Leads the Data Analytics team in the office by guiding Data Analysts in data clearing and data management processes.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Managed key tasks and resources to achieve cost, schedule and strategic growth initiatives.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilized data visualization techniques to present and explain complex data sets.
- Designed and developed data pipelines to acquire, clean and process data.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Implemented business intelligence solutions to increase operational efficiency.
- Created data models to support decision-making processes.
- Deployed predictive analytics models to forecast future trends.
- Created dashboards to monitor and track key performance indicators.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Solution Architect/ Microsoft 365 Adminstrator
IT Personnel, Bellebud Ontario Microsoft Office 365
Remote, NG
02.2022 - Current
- Experienced in the protection of SharePoint sites, document libraries, and OneDrive by setting up Global labels and alert systems
- Monitoring and protecting cloud apps, user identities, and cloud resources from cyber-attacks and crimes
- Data auditing, data access level control and protection, Microsoft Office deployment for large-scale enterprises.
Technical Support Engineer
Tek-Experts Lagos
04.2019 - 12.2021
- Provided product engineering and client support for Office 365 Enterprise, including SharePoint, OneDrive, Class Notebooks, Microsoft Whiteboard, Microsoft Bookings, and Azure AD
- Researched and validated complex cases while contributing to knowledge management initiatives
- Served as a knowledge champion and focal point for communications and coordination
- Assisted customers in identifying and solving service and functionality issues with vendors as necessary.
Technical Support Engineer
Eddison Lloyd Technologies Lagos
Lagos, Nigeria
05.2014 - 02.2019
- Extensive experience working with networks, providing both real-time and historical performance reports
- Administered LAN networks using both TCP/IP and non-TCP/IP protocols, configured CCTV, V-sat, and radio networks, and managed firewall, network monitoring, and server monitoring both on-site and off-site
- Solid understanding of user notification requirements and system availability effects, as well as proficient skills in installing, assembling, and configuring networks and systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Maintained response times to support business continuity.
- Documented faults and bugs for referral to development staff for use in updates.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Data Management and Inventory Officer
Airtel Nigeria Limited
Owerri, NG
03.2011 - 04.2014
- Owerri
- Maintaining accurate records of inventory levels, tracking inventory movements, managing data related to inventory, and ensuring that inventory is properly stored and organized
- Manage databases and applications for optimum performance
- Analyzing large amounts of data to identify trends, patterns, and insights that can be used to improve inventory management
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Collaborated with the procurement team to establish steady supply of inventory.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Developed materials to educate staff on proper inventory management techniques.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
Education
B.Sc. - Applied Microbiology
Nnamdi Azikiwe University
01.2004 - 04.2008
Skills
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Certification
Microsoft Certified: Azure Data Fundamentals
Timeline
Senior Data Analyst
Police Service Commission, FCT
08.2022 - Current
Solution Architect/ Microsoft 365 Adminstrator
IT Personnel, Bellebud Ontario Microsoft Office 365
02.2022 - Current
Technical Support Engineer
Tek-Experts Lagos
04.2019 - 12.2021
Technical Support Engineer
Eddison Lloyd Technologies Lagos
05.2014 - 02.2019
Data Management and Inventory Officer
Airtel Nigeria Limited
03.2011 - 04.2014
B.Sc. - Applied Microbiology
Nnamdi Azikiwe University
01.2004 - 04.2008
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