Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
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Somiebi Daminabo

IT Professional
Port Harcourt,RIvers State

Summary

A self-motivated Information Technology Professional with a Background in ERP Software and Relational DB Deployment, Project management, Business & System Analysis, Installation and Configuration in Linux Environments. Over 4 years Experience in delivering and managing technical projects within financial, supply chain and customer service Business Units. Significant Experience planning, configuring and monitoring of clients relational databases. Excellent reputation for identifying and resolving problems with good troubleshooting and diagnostics abilities. Renowned for providing outstanding support and improving customer satisfaction through out the years. Regularly demonstrated Superior capacity of understanding new concepts acquired through self development and applying them correctly. Eager to work with a team success through hard work and commitment. Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.

Overview

3
3
Certifications
4
4
years of post-secondary education
12
12
years of professional experience

Work History

ERP Functional Consultant (ODOO)

MCEE BUSINESS SOLUTIONS
Lagos, Ikoyi
04.2018 - 02.2020
  • Planned, Managed and Delivered 8 ERP Solutions to clients over 2 years using Hybrid Methodology.
  • Developed User Guides & Delivered in-depth ODOO ERP training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Administered, supported, optimized & monitored databases by proactively resolving database issues and maintaining servers.
  • Wrote and maintained technical and functional specifications to document database & applications intentions and requirements
  • Managed Onsite installation, upgrade,deployment projects.
  • Provided 2nd and 3rd level technical & functional support and troubleshooting to external clients.
  • Increased customer satisfaction by resolving functional business application issues.

IT Business Analyst and Project Manager

MCEE BUSINESS SOLUTION
Abuja, FCT
06.2016 - 02.2020
  • Identified, proposed and closed a successful partnership deal with Netcom Africa to provide ERP Solutions for their Clients.
  • Setup a new Manufacturing company providing IT solutions, branding, marketing strategies, product development & procurement.
  • Ascertained & Documented Requirements; Mapped and Enhanced clients business & operational processes; Created & Demonstrated Prototype.
  • Assigned & Monitored tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
  • Implemented a Help Desk & Ticketing Solution that improved customer satisfaction in line with their SLA.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Responded to issues with system architecture and software performance, recommending necessary actions required to produce efficient results.
  • Improved team dynamics by coaching emotional intelligence, diplomacy and provided guidance on management of interpersonal conflicts, building a self-organizing, high-performing team
  • Mentored 2 university students and 8 NYSC grads to develop strong work ethics and communication skills.

IT Business Analyst

Royal Dutch Shell
Portharcourt, Rivers
03.2021 - Current
  • Evaluated current processes to develop 50% improvement plan for Application Downtime reporting using Application Performance Monitoring.
  • Created and optimized records management strategies to coordinate and protect information by Implementing File Plan Mapping.
  • Assessed business needs and problem areas to create focused solutions like Robotic Process Automation for Records declaration.
  • Delivered in-depth ASSAI training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Collaborated with PCD team members to conduct Asset Data Cleanup on snow and naming convention change.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Improved Joint Venture company communications & multisite collaboration; enhancing decision making & problem solving

Business Developer

Maybeach Tech
Abuja, FCT
06.2016 - 04.2018
  • Prepared and Submitted over 5 Successful tenders worth $80,000.
  • Pitched ideas for business development to executive team & gave in-depth presentations to clients using effective public speaking skills.
  • Managed, Prospected and maintained a structured analysis of target markets, clients, and documentation in the CRM system..
  • Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

IT Advisor for the Commissioners Office

Ministry of Petroleum and Environment (Nigeria)
Owerri, Imo State, Nigeria
05.2015 - 04.2016
  • Built and provided basic end-user troubleshooting and desktop support on Windows systems.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.

Academic Rep and SSLC Chairman

University of Bath
Bath, Uk
09.2013 - 09.2014
  • Negotiated a curriculum change in Taught Content For HCI Masters Degree Course.
  • Conducted research, gathered information on student issues and opinions from multiple sources and presented results.
  • Collaborated with with SU Education Officer and Faculty/School Reps to identify and implement solutions to issues presented.
  • Organized and Chaired Academic Council & Staff/Student Liaison Committees meeting

Education

Bachelor of Science - Computer Science

University of Surrey
United Kingdom
09.2010 - 07.2013

Master of Science - Human Computer Interactions

University of Bath
United Kingdom
09.2013 - 11.2014

Skills

Technical Analysis & Technical Writing

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Software

JavaScript, PhoneGap, Objective C, C, Java (intermediate proficiency) XML, HTML5,PHP,MYSQL, Mat lab, Z80 Assembler, Python

Certification

Professional Scrum Master (PSM I)

Interests

Music - I'm currently learning to play an acoustic guitar Sports I swim and play squash both at a competitive level and for recreational purposes

Timeline

IT Business Analyst

Royal Dutch Shell
03.2021 - Current

Professional Scrum Master (PSM I)

01-2021

Certified ODOO ERP Functional Consultant

10-2019

ERP Functional Consultant (ODOO)

MCEE BUSINESS SOLUTIONS
04.2018 - 02.2020

IT Business Analyst and Project Manager

MCEE BUSINESS SOLUTION
06.2016 - 02.2020

Business Developer

Maybeach Tech
06.2016 - 04.2018

IT Advisor for the Commissioners Office

Ministry of Petroleum and Environment (Nigeria)
05.2015 - 04.2016

Master of Science - Human Computer Interactions

University of Bath
09.2013 - 11.2014

Academic Rep and SSLC Chairman

University of Bath
09.2013 - 09.2014

Bachelor of Science - Computer Science

University of Surrey
09.2010 - 07.2013

Cisco IT Essentials: PC Hardware and Software

08-2010
Somiebi DaminaboIT Professional