JavaScript, PhoneGap, Objective C, C, Java (intermediate proficiency) XML, HTML5,PHP,MYSQL, Mat lab, Z80 Assembler, Python
Somiebi Daminabo
IT Professional
Port Harcourt,RIvers State
Summary
A self-motivated Information Technology Professional with a Background in ERP Software and Relational DB Deployment, Project management, Business & System Analysis, Installation and Configuration in Linux Environments. Over 4 years Experience in delivering and managing technical projects within financial, supply chain and customer service Business Units. Significant Experience planning, configuring and monitoring of clients relational databases. Excellent reputation for identifying and resolving problems with good troubleshooting and diagnostics abilities. Renowned for providing outstanding support and improving customer satisfaction through out the years. Regularly demonstrated Superior capacity of understanding new concepts acquired through self development and applying them correctly. Eager to work with a team success through hard work and commitment. Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.
Overview
3
3
Certifications
4
4
years of post-secondary education
12
12
years of professional experience
Work History
ERP Functional Consultant (ODOO)
MCEE BUSINESS SOLUTIONS
Lagos, Ikoyi
04.2018 - 02.2020
- Planned, Managed and Delivered 8 ERP Solutions to clients over 2 years using Hybrid Methodology.
- Developed User Guides & Delivered in-depth ODOO ERP training, imparting knowledge of best practices for protecting data and minimizing errors.
- Administered, supported, optimized & monitored databases by proactively resolving database issues and maintaining servers.
- Wrote and maintained technical and functional specifications to document database & applications intentions and requirements
- Managed Onsite installation, upgrade,deployment projects.
- Provided 2nd and 3rd level technical & functional support and troubleshooting to external clients.
- Increased customer satisfaction by resolving functional business application issues.
IT Business Analyst and Project Manager
MCEE BUSINESS SOLUTION
Abuja, FCT
06.2016 - 02.2020
- Identified, proposed and closed a successful partnership deal with Netcom Africa to provide ERP Solutions for their Clients.
- Setup a new Manufacturing company providing IT solutions, branding, marketing strategies, product development & procurement.
- Ascertained & Documented Requirements; Mapped and Enhanced clients business & operational processes; Created & Demonstrated Prototype.
- Assigned & Monitored tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Implemented a Help Desk & Ticketing Solution that improved customer satisfaction in line with their SLA.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Responded to issues with system architecture and software performance, recommending necessary actions required to produce efficient results.
- Improved team dynamics by coaching emotional intelligence, diplomacy and provided guidance on management of interpersonal conflicts, building a self-organizing, high-performing team
- Mentored 2 university students and 8 NYSC grads to develop strong work ethics and communication skills.
IT Business Analyst
Royal Dutch Shell
Portharcourt, Rivers
03.2021 - Current
- Evaluated current processes to develop 50% improvement plan for Application Downtime reporting using Application Performance Monitoring.
- Created and optimized records management strategies to coordinate and protect information by Implementing File Plan Mapping.
- Assessed business needs and problem areas to create focused solutions like Robotic Process Automation for Records declaration.
- Delivered in-depth ASSAI training, imparting knowledge of best practices for protecting data and minimizing errors.
- Collaborated with PCD team members to conduct Asset Data Cleanup on snow and naming convention change.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved Joint Venture company communications & multisite collaboration; enhancing decision making & problem solving
Business Developer
Maybeach Tech
Abuja, FCT
06.2016 - 04.2018
- Prepared and Submitted over 5 Successful tenders worth $80,000.
- Pitched ideas for business development to executive team & gave in-depth presentations to clients using effective public speaking skills.
- Managed, Prospected and maintained a structured analysis of target markets, clients, and documentation in the CRM system..
- Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
IT Advisor for the Commissioners Office
Ministry of Petroleum and Environment (Nigeria)
Owerri, Imo State, Nigeria
05.2015 - 04.2016
- Built and provided basic end-user troubleshooting and desktop support on Windows systems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
Academic Rep and SSLC Chairman
University of Bath
Bath, Uk
09.2013 - 09.2014
- Negotiated a curriculum change in Taught Content For HCI Masters Degree Course.
- Conducted research, gathered information on student issues and opinions from multiple sources and presented results.
- Collaborated with with SU Education Officer and Faculty/School Reps to identify and implement solutions to issues presented.
- Organized and Chaired Academic Council & Staff/Student Liaison Committees meeting
Education
Bachelor of Science - Computer Science
University of Surrey
United Kingdom 09.2010 - 07.2013
Master of Science - Human Computer Interactions
University of Bath
United Kingdom 09.2013 - 11.2014
Skills
Technical Analysis & Technical Writing
ERP Consultation, Implementation & Support
Project Management & Subcontractor management
Customer Acquisition & Relationship Management
Analytical skills & Detail-oriented
Database Upgrade, Optimization, Duplication & Back Up
Scripting skills & Workflow Configurations
Data Analysis, Migrations & Manipulation
Agile and Scrum Software Development
System Troubleshooting and Diagnostics
Experience with Linux Environment
Familiarity with RPA and IOT
Business Unit Collaboration
Design And Development
Middleware
Software
Certification
Professional Scrum Master (PSM I)
Interests
Music - I'm currently learning to play an acoustic guitar Sports I swim and play squash both at a competitive level and for recreational purposes
Timeline
IT Business Analyst
Royal Dutch Shell
03.2021 - Current
Professional Scrum Master (PSM I)
01-2021
Certified ODOO ERP Functional Consultant
10-2019
ERP Functional Consultant (ODOO)
MCEE BUSINESS SOLUTIONS
04.2018 - 02.2020
IT Business Analyst and Project Manager
MCEE BUSINESS SOLUTION
06.2016 - 02.2020
Business Developer
Maybeach Tech
06.2016 - 04.2018
IT Advisor for the Commissioners Office
Ministry of Petroleum and Environment (Nigeria)
05.2015 - 04.2016
Master of Science - Human Computer Interactions
University of Bath
09.2013 - 11.2014
Academic Rep and SSLC Chairman
University of Bath
09.2013 - 09.2014
Bachelor of Science - Computer Science
University of Surrey
09.2010 - 07.2013
Cisco IT Essentials: PC Hardware and Software
08-2010