Summary
Overview
Work History
Education
Skills
Timeline
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SOLOMON Princess

Aba, Abia State

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Food and Beverage Manager

Solomon Princess
01.2023 - Current
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Handled maintenance reports for orders requested and completed.
  • Maintained accurate records of all procurement activities, transactions, contracts, providing full visibility into supply chain performance metrics.

Pharmacy Sales Assistant

Gneith Pharmaceutical Company
05.2019 - 01.2020
  • Streamlined inventory management, ensuring proper stock levels and timely reordering of pharmaceuticals.
  • Managed prescription refills proactively, ensuring timely availability for customers requiring repeat medication courses.
  • Maintained a clean and organized workspace, adhering to strict hygiene guidelines for a safe environment.
  • Enhanced customer satisfaction by providing personalized consultations on medications and health products.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Documented and detailed calls and complaints via calls.

Education

Bachelor of Science - Nursing

College of Nursing
Aba, Abia State, Nigeria
05.2001 -

High School Diploma -

Evangel Secondary School
Aba, Abia State, Nigeria
05.2001 -

Skills

  • Problem solving
  • Customer service
  • Problem-solving
  • Call management
  • Data entry
  • Customer relations
  • Customer satisfaction measurement
  • Adaptability and Flexibility
  • Client Support
  • Effective English Communication Skills

Timeline

Food and Beverage Manager

Solomon Princess
01.2023 - Current

Pharmacy Sales Assistant

Gneith Pharmaceutical Company
05.2019 - 01.2020

Bachelor of Science - Nursing

College of Nursing
05.2001 -

High School Diploma -

Evangel Secondary School
05.2001 -

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SOLOMON Princess