SOLOMON Princess
Aba, Abia State
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Food and Beverage Manager
Solomon Princess
01.2023 - Current
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Handled maintenance reports for orders requested and completed.
- Maintained accurate records of all procurement activities, transactions, contracts, providing full visibility into supply chain performance metrics.
Pharmacy Sales Assistant
Gneith Pharmaceutical Company
05.2019 - 01.2020
- Streamlined inventory management, ensuring proper stock levels and timely reordering of pharmaceuticals.
- Managed prescription refills proactively, ensuring timely availability for customers requiring repeat medication courses.
- Maintained a clean and organized workspace, adhering to strict hygiene guidelines for a safe environment.
- Enhanced customer satisfaction by providing personalized consultations on medications and health products.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Documented and detailed calls and complaints via calls.
Education
Bachelor of Science - Nursing
College of Nursing
Aba, Abia State, Nigeria 05.2001 -
High School Diploma -
Evangel Secondary School
Aba, Abia State, Nigeria 05.2001 -
Skills
- Problem solving
- Customer service
- Problem-solving
- Call management
- Data entry
- Customer relations
- Customer satisfaction measurement
- Adaptability and Flexibility
- Client Support
- Effective English Communication Skills
Timeline
Food and Beverage Manager
Solomon Princess
01.2023 - Current
Pharmacy Sales Assistant
Gneith Pharmaceutical Company
05.2019 - 01.2020
Bachelor of Science - Nursing
College of Nursing
05.2001 -
High School Diploma -
Evangel Secondary School
05.2001 -